Project Manager Management

LAUREN SAPIENZA

Philadelphia, PA 610-***-**** ***********@*****.***

Professional Summary

Skilled Project Manager with over 15 years of experience leading eCommerce operations in several industries. Extensive experience in all aspects of online product sales and solution support including team development, project management, process improvements, quality assurance, and website development.

Skills

Ecommerce Project & Program Management

Strategic Solutions & Systems Analysis

Cross-Functional Team Management

Team Leadership, Training & Development

New Product Development & Project Roadmaps

User Experience (UX)

Thought Leadership & Strategic Direction

Full Product Development Life Cycles

Customer Requirements Research & Delivery

Website Development & Feature Implementation

Excellent Verbal & Written Communication

Work History

Spencer Gifts & Spirit Halloween – Egg Harbor Township, NJ

Senior Manager, Omni Fulfillment Operations 08/2021 to 08/2024

Directed work in a Waterfall and Agile environment to manage multiple concurrent projects with budgets from $500K to $5M.

Oversaw OMS Operations project management while developing scope and requirements with project stakeholders.

Established project plans, budgets, and timelines as well as created test plans and oversaw testing with QA and IT teams.

Coordinated production release schedules with cross-functional and external partners and ensuring timely order delivery.

Executed Spirit Halloween stores for BOSS (Buy Online Ship from Store) and BOPIS (Buy Online Pickup from Store) initiatives.

Oversaw efficient OMS daily operations including the Enspire Order Management System (OMS) hosted by Koerber.

Hired a team of 2 direct reports and trained staff for Spirit Halloween and Spencer’s Holiday Seasons store operations.

Collaborated with 3rd-party omni-fulfillment partners and worked with teams on successful eCommerce implementation.

Cultivated strong partnerships with Marketing, Operations, and IT departments, fostering highly collaborative teams.

eCommerce Business Operations Manager 05/2019 to 08/2021

Oversaw online project development portfolio for the eCommerce line of business and established project requirements.

Directed project resources and timelines for all new development on the website and drove development efforts.

Assisted with management, prioritization, and execution of website related issues and feature/user enhancements.

Collaborated closely with internal IT teams to ensure successful and streamlined eCommerce implementation.

Created and modified feature roadmap based on analytics, customer insights, marketing needs, and industry standards.

Worked with UX and dev teams to build process for requirements definition, design, project scope, and scheduling.

Partnered with digital marketing to ensure on-site merchandising and experience is optimized to meet conversion targets.

Icahn Automotive Group, Pep Boys – Philadelphia, PA

Senior Project Manager, Digital Operations 12/2015 to 01/2019

Project Manager, Digital Operations 02/2009 to 12/2015

Directed Digital Operations Project Management team and oversaw online project development portfolio for eCommerce.

Collaborated with senior leaders on RFP and selection process for new vendors as well as defining project requirements.

Directed project resources, budgets, execution, and timelines for all new feature development on the company website.

Facilitated project and enhancement processes with internal/cross-functional and external/3rd-party vendor partners.

Assisted with management, prioritization, and execution of all digital issues and enhancements to improve user experience.

Directed implementation and launch of several groundbreaking functionalities within the PepBoys.com website.

Implemented TreadSmart on website to allow customers to select and purchase their tires as well as schedule installation.

Led development for section of the website where customers are able to store and manage vehicles and service records.

Assisted with development efforts and the implementation and launch of complete backend re-platform for website.

Enabled ability for customers to schedule any type of service on their vehicle at the location, date, and time of their choice.

Led project teams and launched additional websites for Pep Boys including Auto Sales and Wholesale Direct Auto Parts.

Developed cohesive relationships with Marketing, Operations, and IT departments resulting in strong collaborative teams.

Training, Licenses & Certifications

Certificate in Project Management – Temple University

Education

Cabrini College/University

Bachelor of Arts in Elementary Education

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