Program Manager Director

PMP/CSM CERTIFIED PROFESSIONAL

Experienced Program Director with 15+ years of experience in all aspects of ERP Software Implementation and Upgrade Highly motivated, goal-oriented individual who is creative in the design, development, and implementation of new processes with excellent reasoning, analytical, communication, and leadership skills.

CORE QUALIFICATIONS

Adept at coordinating and managing multiple Agile projects simultaneously.

Strong team-building and collaborative talents.

Expert in making sound decisions to reflect positively on multi-site IT operations focused on seamlessly aligning with a company’s strategic vision, value, and goals.

PROFESSIONAL EXPERIENCE

ERFC (Fairfax County Public Schools Pension Fund)

ERP PMO Program Manager

04/2022 – Present

Lead Oracle SME and Architects to successfully perform the assessment and deliver the assessment outcomes around implementing the FCPS/ERFC Oracle ERP Cloud System.

Develop detailed Portfolio Roadmaps to cover ERP/CRM with identifiable critical paths, task dependencies, and major milestones, and manage the agreed project plans and schedules.

Work with the Office of the Chief Data Officer on data architecture direction, formulation, and trends, developing, coordinating, and implementing data reference architecture with input and collaboration across the multiple business vectors.

Estimate and qualify the resources needed to achieve ERP implementation success and ongoing support goals. Select and manage external vendors required for managing the critical ERP and CRM needs.

Work directly with the PMO, client project management and steering committee to participate in decisions relevant to the project, help resolve issues, mitigate risks, and provide timely status reports on consulting tasks and milestones.

Identify and escalate critical implementation issues where ERP expertise and partner influence may be required. Managed RAID logs.

Manage and minimize customization requests as needed to support best practice of implementing standard ERP package software processes whenever possible.

Provide performance feedback to project team members (17 member staff). Coach, mentor, and lead project team members, educating each in the methodology being used and their role in achieving success. Used Smartsheet, confluence and JIRA for program management.

Manage a yearly budget of 13 million USD.

TEKsystems Supporting Freddie Mac, Fannie Mae, Arlington County (VA) and International Market Centers

06/2019 – 04/2022

ERP Sr. Management Consultant (Director)

Developed the overall Oracle E-Business Suite 12.2.x/Mobile Release 10.x Implementation project management plan for International Market Center.

Managed the end-to-end upgrade of Arlington County’s Oracle ERP Cloud implementation under the direct sponsorship of the CFO.

Worked with business leads to solidify business requirements into technical specifics, including data streams, integrations, transformations, databases and data warehouse.

Responsible for the design, development, test, deployment, and use of associated advanced analytic and data science tools including, data visualization, link analysis, correlation, sophisticated analytics programs, machine learning, and statistical methods to prepare data for use in predictive and prescriptive modeling

Worked with the customer to confirm scope and goals, objectives and business justification, secure resources (identify, assist negotiation, and contract vendors) and re-iterate the mandate for projects.

Reviewed all Service Level Agreements (SLA), Addendums, and cost estimates prepared for the ERP projects (Oracle Fusion Cloud ERP) by the System Integrator, IBM. The modules included Finance, Procurement, SCM and HR.

Served as principal point of representation and liaison with ERP customers on operational matters and provides day-to-day professional guidance.

Monitored and maintained progress of project plans to ensure delivery of the milestones within the agreed constraints of time, cost, and quality metrics.

Controlling and reporting progress to the Steering Group/Sponsor and escalating any issues, as appropriate, in a timely manner

Continually assessing potential risks and issues maintaining risk and issue logs, and contingency plans. Managing the global application scope through change requests. Assess impact to scope, schedule and cost and communicate with key stakeholders. Drive strong adherence to scope control.

Playing a lead role in defining an effective communication strategy for the project, including communicating and consulting with key stakeholders. Used JIRA, Confluence and Microsoft Projects.

Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated. Co-ordinated the UAT and Training of End-Users

Cognizant Technology Solutions

01/2013 – 06/2019

ERP Consultant Program Director (Multiple Clients)

Leading Oracle ERP Implementation team in State (IL, GA, TX) Veterans Affair Departments. Responsibilities include fresh implementation of Oracle R 12.2.9 as well as upgrade the existing systems to the current version of Oracle ERP 12.2 Yearly Budget of 7.9 million USD with a team of 72 resources.

Work with the business process leads & partners (DHSS and state health departments) to analyze requirements, configure Oracle modules, and design Oracle RICE-W.

Implemented Global ERP Solution – Oracle ERP Suite (Finance/Procurement/SCM/Analytics) for Kimberly Clark. The solutions were implemented to cover multiple regions – Americas, Europe and APAC countries.

Supported the client Project Director in ensuring the project plan execution and milestones achievement, coordinating the Stream leads and the cross functional activities.

Provided requirement analysis process review, documentation, implementation services and system enhancements within Oracle Federal Financial R12 environment.

Identified processes, document gaps, and provide solutions to bridge gaps and enhance processes for customer migration to R12 standard model.

Led the testing activities and assist with training sessions.

Working actively with other supporting vendors and operations team to ensure mutual interdependencies are fulfilled and ensured the preparedness for the cutover to production.

Metropolitan Washington Airports' Authority

2011-2013

ERP Program Director/DCTO

(A federally chartered airport management organization with $750 million in revenues and $4.5 billion in assets for FY2011)

Created ERP Project Management Office (PMO) and Project Management solution strategy, best practices, and creative solutions to meet customer needs leading to greater ERP product adoption. Managed the monthly Change Control Board meetings.

Co-managed product backlogs. Facilitated scrum meetings, Setup Sprints, Sprint Planning, Spring retrospectives. Maintained the RAID logs.

Captured Maintain project plan (and phase gate reviews) and report semi-weekly status dashboards at project, Operations Committee, Key Stakeholders, and Executive Steering Committee levels and managed project Risks, Action Items, Issues and Key Decisions (RAID Log), including meeting minutes throughout project life cycle.

Facilitated and managed program meetings and drive team members to key decision points including phase gate approval meetings.

As COTR, Coordinated, generated, and reviewed SOWs, RFPs, and Product Change requests for new requirements and assist the procurement office in evaluation and monitoring of contractor deliverables.

Managed Team size 56; Budget 11+ million USD implementation cost

EDUCATION

MBA, University of Maryland, College Park, MD

MS, Computer Science, New Jersey Institute of Technology, Newark, NJ

BS, Computer Science, Anna University, Chennai, India

CERTIFICATION

CTO Program – Wharton School of Management.

Certified Project Management Professional (PMP)

Certified Scrum Master (CSM)

Amazon Cloud Practitioner Certifications (AWS)

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