Customer Service Call Center

********@*****.*** • 1-862-***-****

KAYLA INNOCENT

PROFESSIONAL SUMMARY

Hospitality aide with a solid customer service and problem-solving foundation, able to create and develop creative solutions to meet resident needs. Demonstrates strong communication and adaptability skills in diverse roles in the healthcare and customer service sectors. Committed to maintaining high standards of care and efficiency, with a keen eye for detail and a passion for supporting team success.

EMPLOYMENT HISTORY

DIETARY AIDE Jun 2022 - Mar 2023

COMPLETE CARE Toms River,NJ

SALES ASSOCIATE Mar 2023 - Jun 2023

BANANA REPUBLIC Tinton Falls, NJ

HOSPITALITY AIDE May 2023 - Sep 2024

COMPLETE CARE Ocean Grove, NJ

CALL CENTER REPRESENTATIVE Nov 2023 - Aug 2024

Hand & Stone Spring Lake, NJ

SKILLS

Food Safety, Customer Service, Problem Solving, Attention to Detail, Time Management, Meal Preparation, Cash Handling, Customer Engagement, Communication, Adaptability, Multitasking, Inventory Control. EDUCATION

DIPLOMA Sep 2022 - Jun 2023

Toms River High School South Toms River, NJ

BACHELORS DEGREE Aug 2024 - May 2028

Rutgers University-Newark Newark,NJ

Currently in school for my bachelor's degree in Business Management and Communications Prepared and served meals while maintaining strict dietary guidelines, followed with the healthcare team to support patient recovery

Coordinated with kitchen staff to accommodate special dietary needs, allergies, and cultural preferences while meeting quality standards

Execute precise cash handling procedures, maintained & organized sales floor Assist customers in product selection, resolve concerns promptly, and build lasting relationships to foster repeat business Partnered with nurses and care staff to provide support, fostering a positive environment for residents and families. Developed creative solutions for individual resident needs while maintaining high standards of care and professional excellence.

Handled customer inquiries professionally via phone and email, resolving concerns and maintaining high service standards while building rapport with clients

Managed multiple concurrent calls efficiently, tracked customer interactions, and implemented solutions to reduce average response time

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