Development Manager People Operations

Rachel Chiavuzzo

Scotch Plains, NJ 732-***-**** ******.*********@*****.*** LinkedIn

Dynamic and results-driven People Operations professional with a deep commitment to creating supportive, inclusive, and high-performing work environments. Skilled in recruitment, HR, learning and development, and talent development, I combine strategic vision with operational expertise to optimize processes, enhance employee engagement, and drive organizational success. As a strong advocate for diversity, equity, and inclusion, I use data-driven decision-making and a growth mindset to improve initiatives continuously. Adept at building meaningful relationships across all levels of an organization, I leverage technology to streamline systems and solve complex challenges. With a focus on employee development and fostering a culture of continuous learning, I am dedicated to helping individuals and teams thrive while contributing to overall business growth. PROFESSIONAL EXPERIENCE

Learning and Development Manager / Campus Recruitment Harbor Global June 2023 - November 2024

· Spearheaded global campus recruitment and learning and development strategies emphasizing diversity and inclusion, focusing on internships, apprenticeships, and early career professionals.

· DevelopedHarbor Academy,an early-career trainingand development program, collaborating with business leaders to ensure skills aligned with organizational needs and fostering talent growth.

· Co-led the migration, implementation, and company-wide rollout of Greenhouse, enhancing recruitment workflows and optimizing cross-functional collaboration across teams.

· Designed and tracked recruitment metrics to improve recruitment processes and drive program improvements, supporting business objectives and diversity hiring goals.

· Conducted recruitment training sessions for HR and stakeholders, equipping teams with best practices for interviewing, onboarding, and fostering DEI in recruitment efforts.

· Built relationships with top academic institutions to build a robust talent pipeline and enhance Harbor’s employer brand. Learning and Development Specialist McKinsey & Company September 2022 - March 2023

· GlobalTeam Leader Learning Journeysteam member dedicatedto creating and executing learning paths and programs for new and mid-career consultants (Engagement Managers, Experts, Solutions Managers) that boost leadership abilities, effective client service, and self-development skills.

· Developed targeted learning content on leadership development (‘Individual Excellence’ and ‘Transition to Team Journeys’) for professional development managers to share with their teams.

· Drove continuous improvement in learning content, incorporating stakeholder feedback, and adjusted curricula to meet evolving organizational needs, focusing on professional growth across diverse geographies. Executive Recruiter McKinsey & Company April 2018 - August 2022

· Recruitment leader focused on hiring experienced technology professionals on the Client Asset Development path in software and data engineering, product design, product management, and data science, emphasizing diversity hiring under tight timelines.

· Managed more than 15 diverse hiring groups with specific requirements, i.e., people and partner analytics, banking, healthcare, technology & risk, education, internal design teams, and more.

· Client Manager for the People Analytics & Measurement and Partner Analytics team responsible for hiring targets, assessment process, and developing profiles and specifications. Managed five recruiters working on roles for the two teams.

· Developed and implemented a robust recruitment process, consistently meeting diversity hiring goals (40-50% women in tech roles) and making ~20 niche technical placements annually.

· Handled complex senior stakeholder relationships, leveraging data-driven insights to address hiring needs and improve recruitment efficiency across various workstreams.

· Created and facilitated an onboarding recruitment training program for experienced hire recruiters over a strategic 6-week period.

· Designed and presented Stakeholder Management and Decision Meeting Best Practices as a McKinsey Inclusion Advisor.

· L&D highlights: presenter at America’s Recruiting University (Stakeholder Management), North American Tech Learning and Knowledge Project Manager (created and taught tech playbook), EP Recruiting Process Mapping project (comprehensive document outlining Recruiting Admin responsibilities and roles). Senior Recruiter Accenture/Fjord February 2017 - April 2018

· Recruited for Accenture Interactive (AI), including Fjord, AI Core & AI Delivery, focusing on roles within the creative space: UX, visual and service designers, program managers, business designers, business development, product designers, and strategists.

· Qualified hundreds of creative portfolios by evaluating service design and research methodologies focusing on DEI profiles.

· Awarded first place in Accenture’s national recruiter recognition program for excellence in candidate experience.

· Handled confidential searches and requisitions with high visibility to senior leaders.

· High-volume searches (15+) for all experience levels across North American studios and regions.

· Managed recruiting activities related to major acquisitions and internal transfers. Talent Acquisition Partner IPG Mediabrands September2014 - June 2016

· Led full-cycle recruitment efforts across multiple IPG Mediabrands agencies, i.e., Universal McCann, Initiative, ID Media, Rapport, filling roles in media planning, media buying, ad operations, programmatic, and new business development.

· Successfully recruited mid-senior level digital innovators and led high-volume searches for key leadership roles (15+ roles).

· Identified new and evolving skill sets for growth initiatives and organizational development plans.

· Managed the day-to-day responsibilities of three talent acquisition coordinators. Executive Recruiter The Gumbinner Company April2014 - August 2014

· Recruited advertising and marketing executives for advertising agencies and corporations - contingent and retained searches.

· Focused on executive-level searches and developed tailored recruitment strategies for hard-to-fill roles, including new business generation.

Recruiter 24 Seven Inc February 2012 - April 2014

· Recruited talent for roles across account and project management, media, strategy, public relations, CRM, digital and traditional brand marketing, and social media for clients in consumer products, luxury, beauty, fashion, retail, and B2B sectors.

· Successful at placing candidates at all levels and disciplines, from entry-level to c-suite-level searches, with tailored recruitment strategies for hard-to-fill roles. Notable placements include two Executive Director level searches ($250K+). ADDITIONAL EXPERIENCE

Advertising Account Management 2005 - 2012

· Account Supervisor McCann Erickson Humancare (Client: Novartis Pharmaceuticals)

· Senior Account Executive Publicis (Client: T.G.I. Friday’s)

· Account Executive Ogilvy Healthcare/Ogilvy & Mather (Clients: Wyeth Pharmaceuticals, British Airways)

· Account Coordinator Unit 7 (Client: Shire Pharmaceuticals) EDUCATION

Indiana University Bloomington, IN

BA, Communication & Culture BA, Telecommunications CORE COMPETENCIES

People operations, recruitment, HR, L&D, talent operations, strategic thinking, optimize processes and outcomes, empathy and relationship building, interpersonal skills, data-driven decision making, diversity, equity and inclusion (DEI), growth mindset and continuous improvement, problem-solving, critical thinking, employee development and coaching, technology integration, organizational culture and employee engagement.

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