Supply Chain Juvenile Court

Carl L Bonner

Cordova, TN *****

Cell-901-***-****

Home-901-***-****

****.******@*****.***

Education:

LeMoyne Owen College - Memphis, TN

B.A with a major in English Communication

Penn State Executive Program: Supply Chain Principles and Practices in 2008

Effective leadership:

FedEx throughout my career with FedEx

Obtained training in APICS, Six-Sigma, and LEAN.

CDL Trainer for the New Olivet Baptist Church

Participated with ongoing Safety meetings with Downtown Commission that includes all of the hotels and businesses in downtown Memphis

Employment:

Memphis Grizzlies LLC October 2024 - Present

Public Safety Supervisor Memphis, TN

Protect company’s property and staff by maintaining a safe and secure environment.

Monitor all CCTV and research inbound vendors to ensure they are incompliance with NBA rules and regulations

Recognize and report signs of crime or disorder and investigate disturbances.

Take accurate notes of unusual occurrences.

Report in detail, written and verbally, any suspicious incidents.

Conduct pedestrian and vehicle patrol for the building interior and external perimeter.

Monitor control access at building entrances and vehicle gates.

Distribute, collect, and inventory shift equipment (ex. radios).

Conduct screening of employees, visitors, vendors, and contractors.

Patrol and screen restricted areas.

Oversee the restricted areas of the dock.

Perform necessary security over watch and engagement in covered and opened parking areas of the FedEx Forum and related areas.

Deploy traffic barriers and assist in traffic management for the FedEx Forum and adjacent properties.

Work odd hours, to include nights, weekends, and holidays.

Informs and/or updates the executives and peers on relevant information in a timely manner

Implements action plans to monitor and control risk.

Complies with applicable laws and safety regulations.

Hyatt Centric/Captions Hotels September 2020 - Present

Director of Security Memphis, TN

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Main point of contact with NBA teams security when in Memphis during games

Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.

Develop/monitor detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.

Complies with applicable laws and safety regulations.

Follow-up with proper key control guidelines in loss prevention and in the property.

Develop/monitor monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

Follows process for the protection of owners/guests and associates.

Follows up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well-being of owners/guests and associates.

Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and Manages and guides the efforts of the Accident Prevention Committee manager on duties responsibilities.

Manages and guides the efforts of the Accident Prevention Committee.

Manages first aid program for owners/guests and associates.

Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.

Analyzes information and evaluating results to choose the best solution and solve problems.

Develops liaison with local law enforcement and emergency services.

Informs and/or updates the executives and peers on relevant information in a timely manner.

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients.

Performs other duties, as assigned, to meet business needs.

Leading Security/Loss Prevention Teams

Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.

Provides an open-door policy.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.

Serves as a role model to demonstrate appropriate behaviors.

Providing Exceptional Customer Service

Meets quality standards and customer expectations on a daily basis.

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

Participates in interviewing and hiring of team members with the appropriate skills.

Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

Communicates performance expectations in accordance with job descriptions for each position.

Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

Ensures associates understand Company, Resort and Departmental expectations and parameters.

Ensures associates are cross trained to support successful daily operations.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

Schedules associates to business demands and tracks associate time and attendance.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of associates and provides feedback to individuals.

Ensures associate recognition is taking place on all shifts.

Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

Participates in associate progressive discipline procedures.

Reviews associate satisfaction results

Shelby County Juvenile Court, Memphis-TN Process Officer 1 Jan 2019 – Dec 2022

•Comply with all city, state laws while serving summons and subpoenas

•Assist other local officials with safety issues and concerns within the city

•Ensure/follow up with defendants regarding timely court appearances

•Monitor detainees/inmates at the different facilities that require my assistant

State of Tennessee, Memphis-TN CDL Safety Examiner Dec 2018 - May 2019

•Safely and efficiently operated trucks, buses, and vans while testing of applicants

•Evaluated driver’s skills as it related to road safety

•Maintained records for DMV regard CDL applicants

•Prepared monthly reports for DMV Memphis location

•Comply with all legal and regulatory requirements imposed by the Dept. of Transportation,

•FMCSA, or any other governing body

•Ensure applicants have the correct documentation prior to testing

•Meet established state goals including managing process of DOT requirements are met

•Read and understand driver logs, and manifests

•Comply with safety requirements set by the state

•Understand and safely follow directions and instructions

•Monitor and assist with testing setup

•Ensure all documentation are prepared and sent to Nashville regarding reporting monthly

•Administer a variety of tests to driver’s license applicants by class and category

Shelby County Sheriff Department (Accreditation Department) Nov 2017 - Dec 2018

•Assist with clerical work and creating and maintaining documentation for American Correctional Association. (ACA) files.

•Tracked key policies, complaints and other key issues in the data bases as they related to (TCI) Tennessee Correctional Institute

•Assisted with maintaining of documents for Jail East, CJC, and Juvenile Court

•Assisted with follow-up for all (PREA) Prison Rape Elimination Act complaints

•Assisted with training of staff on all key polices as they related to the Jail Division

Greyhound Corp, Memphis TN- Operations/Safety Terminal Manager Aug 2015 - July 2017

•Provide direction for day to day operations to the driver’s in the Greyhound network

•Responsible for safe and on time performance of over 300 buses and the driver’s and ensure that all Safety procedures and processes are followed

•Prepare and oversee terminal training and ensure all SOP’s and DOT requirements comply

•Track daily manpower for operational needs and verify against set P@L

•Provide directions, monitor, and training in regards to performance and operational expectations

•Manage run bids and ensure drivers are within the allotted hour for service

•Investigate all safety incidents and accidents at the terminal and across the south network with law

•Enforcement as they relate to criminal activity

•Provide direction for day to day operations to the driver’s in the Greyhound network

•Responsible for safe and on time performance of over 300 buses and the driver’s and ensure that all Safety procedures and processes are followed

•Prepare and oversee terminal training and ensure all SOP’s and DOT requirements comply

•Track daily manpower for operational needs and verify against set P@L

•Provide directions, monitor, and training in regards to performance and operational expectations

•Manage run bids and ensure drivers are within the allotted hour for service

•Investigate all safety incidents and accidents at the terminal and across the south network with law Enforcement as they relate to criminal activity

FedEx Supply Chain, Memphis -TN Manager of Operations March 2015 - May 2017

•Researched, designed and implemented innovative processes and procedures that fostered improvement in the logistics operation

•Assisted with processes and performance assessment and analyze performance data.

•Facilitated and encouraged continual improvement processes to make the operation more effective and flexible while improving service

•Build and maintained an interdependent relationship with all functional areas within the facility and engaged in cross-functional collaboration with all supply chain functional groups.

•Created and conducted high-profile presentations and effectively represent distribution logistics throughout the division.

•Directed business processes to receive, store, process, and ship product to customers in an accurate and timely manner, while optimizing operational results.

•Participated in and influence Supply Chain and Operations Logistics Strategy agendas from a distribution perspective and communicate and coordinate distribution initiatives.

•Increase Distribution visibility through effective communication with leadership and throughout the organization.

•Assisted with development of and adherence to an annual operations budget

Memphis City Schools, Memphis, TN-Transportation Safety Security Dec 2010 - June 2015

•Investigate and resolve all accidents and incidents that involve MCS buses

•Coordinate with vendor Durham School Services and Memphis Police Department on all incidents relating to the transportation of MCS students

•Research hazardous bus stops and provides resolutions to transportation department.

•Conducts random site checks for four terminals and ensure they follow all DOT rules and regulations

•Ensured all safety related complaints were resolved and implemented the necessary action plans

•Worked with Risk Management on all bus accidents and ensured the acceptable ridership complied as

•directed by the school district

•Conduct random checks of all safety inspections, driver training, and training documentations for Durham

•School Services

•Assisted with finger printing and background checks for over 700 bus drivers

•Collects and analyzes transportation safety information data to detect trends and recommend corrective

•actions measure

•Conducts safety inspections for each terminal regarding OSHA requirements

•Assist with dispatching of police/fire, and others emergency agencies to accidents/incidents

•Monitors district, Durham Schools Services, and SCS Security radio frequencies

•Conduct background and fingerprints for all new bus drivers and monitors

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