Life Cycle Project Development

STEPHEN LESLY KRISHNASWAMI

Brampton, Ontario 647-***-**** ********@*******.*** LinkedIn Profile

Performance-driven Solution Architect, Development/Delivery Manager, BSS/OSS Consultant with experience in the international telecommunications and manufacturing industries. Led large scale projects including business transformation; architecture and solutions; systems integration and delivery; business intelligence and analytical; project/program management; IT service management. Creative/innovative professional with extensive complex project management experience from concept to implementation, End to End solution. Go to person for solutions, collaboration with project teams, architects and business owners. International collaborator, proven success in bringing diverse client groups together.

Key Strengths:

Client & Results Focused End-to-End Solution Management Vendor Management ETL Project Management Agile Development Solution design Enterprise & Application Architecture Agile/SDLC CRM Order Management Billing and Mediation/Rating Telecom BSS/OSS implementation (carrier and MVNO) AWS IAM.

TECHNICAL SKILLS

Software: MS Office/ MS Project; Visio; Pro*C; C+; Java; PL/SQ; Kafka; Python, REST/SOAP API, Postman, JIRA; Confluence; SDLC/Agile project methodologies

Environment: HP-Unix, Solaris, Linux, SQL and Oracle

PROFESSIONAL EXPERIENCE

Comcast - Philadelphia, PA Feb 2019 to July-2024

Solutions Architect

End-to-End Solution Design: Architected comprehensive, high-level solutions for new product features, ensuring seamless integration with third-party applications and alignment with business goals. Led the design of systems and solutions for complex projects, including migrating platforms and integrating external systems.

Stakeholder Collaboration & Requirement Gathering: Worked closely with business, product stakeholders, and cross-functional teams to finalize project requirements and ensure technical solutions aligned with strategic goals.

Solution Build Leadership: Spearheaded the entire solution development process, from initial story creation to progress monitoring, vendor management, testing, and final implementation. Ensured high-quality standards were met throughout each project lifecycle.

Project Management Expertise: Led and managed key FCC-mandated initiatives such as the Affordable Connectivity Program, SIM Swap, and Safe Connections, overseeing all technical and business aspects from conception to deployment.

System Integration & Migration: Led the end-to-end solution design for migrating the Mediation platform to a third-party service while retaining the rating module. Managed integration projects, such as linking FICO Debt Manager with Billing and Collection systems, optimizing operational workflows.

Cross-Functional Collaboration: Assisted with integrating the Order Management System with external billing platforms, streamlining operational processes, and reducing inefficiencies. Supported Business Intelligence teams by mapping application data to the Data Warehouse model.

Cloud & Security Solutions: Spearheaded the AWS IAM integration with the CRM application, enhancing security protocols and managing permissions with single sign-on.

Vendor Management & Evaluation: Evaluated and approved vendor solutions based on business needs, ensuring optimal performance. Managed vendor relationships and the full development cycle, from design to testing.

Agile & Waterfall Methodologies: Executed both Agile and Waterfall methodologies to enhance flexibility, and project efficiency, optimizing timelines and stakeholder communication.

AMDOCS LTD. Brampton, Ontario Jun 2007 to May 2018

software development manager/ Solution manager

worked at Telecom client site Rogers Communications Inc, Brampton Ontario.

Team Leadership & Project Management: Managed and led a team of developers in the analysis and redesign of Telecom BSS software, significantly enhancing functionality while completing projects under budget and exceeding business requirements. Effectively managed resources across multiple projects, ensuring timely delivery and optimal use of resources.

Digital & Business Transformation Leadership: Championed a business and digital transformation project utilizing Agile methodology, collaborating closely with client business stakeholders to develop project specifications, conduct in-depth analysis, and implement the solution, ultimately achieving the client’s objectives and transforming business processes.

Budget & Resource Management: Monitored and controlled project budgets, consistently delivering projects within budget while maintaining high-quality standards. Focused on resource optimization to drive efficiency across multiple initiatives.

Regulatory & Compliance Expertise: Played a key role in the IFRS financial compliance project, ensuring financial data mapping to the IFRS system for improved regulatory adherence. Led government regulatory projects, including taxation and telecom wireless codes of conduct, ensuring compliance with local and international standards.

Billing Optimization & Process Improvement: Led a task force that reduced billing service-level agreement (SLA) rejections by 50%, resulting in a substantial improvement in service delivery and customer satisfaction. Provided periodic recommendations for continuous process improvement, driving operational efficiency.

Cross-Functional Collaboration: Actively participated in business planning, technical delivery discussions, and project documentation with cross-functional teams, ensuring alignment between business goals, technical solutions, and successful project delivery.

Agile Implementation & Continuous Improvement: Successfully led projects using Agile methodology, fostering iterative development, collaboration, and continuous improvements throughout the project lifecycle. Delivered enhanced features, reduced bottlenecks, and improved the agility of the development process.

AMDOCS LTD. Limassol, Cyprus Nov 2000 to Jun 2007

group leader

Managed a team of development and system testers in the technical upgrade project. Created, monitored, and implemented a detailed project plan including infrastructure activities.

Coordinated performance improvement projects, worked closely with the Israel database performance team and developers, and monitored the progress of data layer tuning. Resulted in increased improvements against the service level agreement.

Led the flash cut data migration project from legacy to new system. Resulted in low downtime during migration and high-quality of data integration.

Led the team in the requirement analysis and implementation of complex projects like complex Discount applications and US Taxation third-party tool integration.

·Review of requirements and solutions with onsite and clients; led the technical and test design reviews.

Resource planning and acquisition of resources.

Managed migration project of legacy systems and led the migration development team in development and testing. Tested and verified data extraction with small data, bill cycle population and full volume data testing.

COATS INDIA Bangalore, India May 1991 to Oct 2000

system executive

Engineered a stock replenishment system for manufacturing facilities, optimizing inventory management.

Developed a material management system for production order management, enhancing supply chain efficiency.

Automated end-of-day report generation, improving operational reporting and accuracy.

EDUCATION

Jun 1987 – Apr 1989 Thiagarajar College of Engineering Madurai, Tamil Nadu, india

Master of Science, Applied Mathematics

Jan 1990 – Dec 1990 NIIT Madurai, Tamil Nadu, India

Post Graduate Diploma, Systems Development

SKILLS

Solution Architecture & Design Agile & Scrum Methodology

Team Leadership & Development Business & Digital Transformation

Project Budgeting & Resource Management Regulatory Compliance (IFRS, Taxation)

Telecom BSS Software Enhancement Billing Optimization & SLA Management

Cross-Functional Team Collaboration Continuous Process Improvement

JIRA, Confluence

LANGUAGES English

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