IT Manager and Computer Programmer

PROFESSIONAL SUMMARY

IT Management and Computers Network Administrator.

Answer questions via phone, e-mail, or ServiceNow (CRM) platform, while staying in accordance with established department response times. Provide follow-ups as necessary.

Resolve or report on issues teammates may encounter with computers, products, vendors, and/or the processing of purchase orders.

Ensuring a company's network infrastructure functions correctly, including installing, maintaining, troubleshooting, and upgrading network hardware and software, and enforcing security protocols.

Code and implement company Internal and Online Ordering System (WEB) using applicable applications with PHP, JavaScript, Node, Ajax, Typescript, API, jQuery, MYSQL/SQL, HTML/CSS, MS Office365, WordPress and XML.

Communicate with internal departments and/or vendors to resolve teammate and customer account issues.

Support and educate decentralized teammates on current processes and procedures as well as on-going changes.

Analyze support-tracking data to identify trends, patterns, and issues related to general ordering; suggest solutions; notify management; implement corrective actions as approved.

Maintain and/or contribute to department information on intranet

· Centralized Ordering both internally and externally-WEB.

· Work with management to implement new needed stuff.

· Assist with a variety of purchasing team projects and tasks.

Work overtime with little or no notice, as needed. Attend team meetings, phone conferences, and training, as needed.

SKILLS

IT Management and Computers Network Administration

User management

Website design, coding and implementation

Technical troubleshooting, Team development and Management

WORK HISTORY

IT MANAGER, 04/12/2012 – current

Nu Hope Laboratories, Pacoima, CA

Manage Company's network infrastructure functions correctly, including installing, maintaining, troubleshooting, and upgrading network hardware and software, and enforcing security protocols.

Built company’s websites & internal computer applications linked to accounting and external vendors using PHP, JavaScript, Node.js, Ajax, TypeScript, API, jQuery, MySQL, HTMY/CSS, MS Office & WordPress

ANALYST AND PRODUCT SALES, 06/2005 - 10/2008

The Great Indoor, Burbank, CA

Document company daily sales and inventory control!

Manage computer operations and support product sales.

PROGRAMMER and ANALYST 04/199 - 08/2000

Automotive Dealer Meeting, Hollywood, CA

Computer programming with FoxPro, Visual Basic and SQL

Crystal Reporting at various levels based on request.

Manage all users interface with the company’s computers.

EDUCATION

Grambling State University, Louisiana

MBA, Computer Information Technology, 08/1988

BS, Marketing and Business Operations, 12/1984

ACCOMPLISHMENT

Master’s degree. Purchasing a home and having a stable job

CERTIFICATION

LANGUAGES

TCP/IP

English Full Professional

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