Customer Service Hr Specialist
Resume:
Rajashree Havaldhar
HR Specialist
** ********* ***, *******, ****** States, GA
***********@*****.***
Professional summary
HR Specialist with over 2+ years of experience in onboarding and communication, adept at leveraging a diverse skill set in software testing and customer service. Known for resolving complex issues and enhancing team collaboration, with a focus on driving innovation and efficiency in HR processes. Passionate about contributing to organizational growth through strategic problem-solving and advanced communication skills.
Employment history
CompleteStaffing HR Specialist – HR / Onboarding Marlborough, MA
Jul 2019 - Oct 2019
• Guided store managers in software use for candidate onboarding, enhancing hiring efficiency.
• Resolved software issues, improving process flow for HR teams across locations.
• Collaborated with HR managers to streamline onboarding, ensuring seamless candidate integration.
• Partnered with HR managers to streamline onboarding processes, enhancing software utilisation and resolving complex issues for stores and warehouses.
• Analysed and troubleshot software-related challenges, providing targeted solutions to optimise talent acquisition procedures across multiple locations.
• Offered dedicated support to managers, guiding them through software intricacies and escalating issues promptly to ensure smooth hiring operations.
• Drove efficiency in candidate onboarding by swiftly addressing software-related queries and implementing effective problem-solving strategies.
• Meticulously managed incoming calls, ensuring accurate information dissemination and thorough resolution of software-related concerns in HR processes.
• Partnered with HR managers to optimise onboarding processes, enhancing software utilisation and resolving complex issues for stores and warehouses.
Cowrx Staffing / TLC (The Lawn Company) Customer Service Representative Northborough, MA
Feb 2018 - May 2019
• Resolved 40-50 daily customer issues, enhancing satisfaction and securing key sales.
• Addressed customer concerns empathetically, escalating complex issues to supervisors.
• Optimized service delivery through active listening and prompt problem-solving.
• Handled high call volumes efficiently, contributing to improved service operations.
• Analysed statistical reports to identify and resolve associate, tool, and service delivery issues. Implemented data-driven solutions to enhance efficiency.
• Worked closely with supervisors to handle escalated issues, ensuring seamless problem resolution and maintaining high customer satisfaction levels.
• Meticulously managed customer interactions, ensuring accurate information dissemination and thorough resolution of queries, leading to improved service quality.
• Streamlined customer service operations, resolving 40-50 daily issues and securing key sales. Implemented data-driven solutions to enhance efficiency and service quality.
• Empathetically addressed customer concerns, escalating complex issues when necessary. Fostered positive relationships through active listening and prompt problem-solving.
• Analysed statistical reports to identify and resolve associate, tool, and service delivery issues. Contributed to improved service operations through data-driven decision-making.
Metro Travels International Travel Agent and Customer Care Service Edison, NJ
Jan 2003 - Dec 2003
• Handled customer inquiries, offering tailored travel solutions and enhancing satisfaction.
• Identified client needs through strategic questioning, optimizing travel offerings.
• Negotiated favorable travel deals, boosting customer satisfaction and loyalty.
• Adapted to last-minute changes, ensuring seamless travel experiences.
• Enhanced customer service skills, leading to improved client relationships.
• Analysed client needs through strategic questioning, optimising international travel offerings and negotiating rates to enhance customer satisfaction.
• Delivered tailored travel solutions, adeptly managing last-minute changes without compromising original plans, resulting in improved client retention.
• Provided comprehensive support to customers, offering well-researched travel options and securing the best deals to ensure exceptional travel experiences.
• Meticulously handled incoming customer calls, furnishing precise information about travel plans and addressing queries with accuracy and patience.
• Pioneered flexible solutions for last-minute alterations, maintaining the integrity of original travel arrangements while exceeding customer expectations.
• Orchestrated bespoke travel solutions, deftly managing last-minute changes while preserving original plans, resulting in enhanced client retention rates.
Education
Karnataka University, Hubli, India Bachelor of Science (Biology)
Jun 1999
NIIT, Hubli, India Computer Education
Jun 2000
Courses
ISTQB ISTQB Certification
Jun 2023
Cyber 2000 Java
Skills
Customer Service
Problem Solving
Communication
Software Testing
HR Coordination
Onboarding
Travel Planning
Negotiation
Bug Reporting
Test Case Execution
Languages
English
Additional information
Software Skills
Talent Acquisition • Oracle • MS Office (Word, Excel, Access) • C++ • Windows
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