Customer Service Representative
Resume:
Shanita Davis
Customer services and PCT
Myrtle Beach, SC 29588
*************@***********.***
Professional Summary
I have Strong leadership abilities with the drive to be promoted to a branch manager in the future. Excellent time management skills to prioritize tasks effectively. Exceptional organizational skills with attention to detail. Excellent communication skills, both verbal and written Willing to relocate to: Socastee, SC
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
Sunset Finance-Conway, SC
November 2024 to Present
Interacts with customers, handling tasks like taking loan applications, processing payments, investigating credit, refinancing loans, managing delinquent accounts, and generally assisting customers with their financial needs within the company's consumer finance services. Caregiver/Personal Assistant
FirstLight Home Care-Myrtle Beach, SC
September 2024 to Present
Help people with daily activities, such as bathing, dressing, eating, and taking medication. Also provide companionship and emotional support, and help with transportation and mobility. Caregivers can work in clients' homes or medical and healthcare facilities. Monitor medication usage, keep track of refills, and check for interactions. Help clients move around their homes or transport. May help with organization, food preparation, and maintenance.
Store Manager
TitleMax (TMX Finance)-Myrtle Beach, SC
March 2024 to July 2024
Assist the Manager in overseeing all aspects of the business operations
• Increase loan production through community business calls and development
• Take loan payments in operating system
• Perform tasks related to closing loans through our loan management system and keep up with items needed from customer to procure the loan.
• Drive collections efforts in the office through calling of accounts
• Perform duties in a friendly way providing the highest level of professionalism and customer service while carrying out your job.
• Ensure compliance with company policies and procedures, along with state and federal guidelines.
• Run Errands to Bank, DMV, Post Office.
Assistant Manager
Windsor-Myrtle Beach, SC
April 2023 to March 2024
• To oversee the store opening and close. Partner with Store Manager for execution of all policies, procedures and operation of store environment including loss prevention.Become the sales leader within the store environment emphasizing store and individual goals in order to elevate the customer service experience. Ensure sales team has the knowledge and the tools to perform their job in order to achieve/ exceed personal sales goals. Assure sales floor presentation standards and maintain it regularly in order to meet company’s standard. Coordinate with the Store Manager the stock needs in order ensure that necessary merchandise is available and meets the client requirements. House Cleaner
J&S Cleaning-Myrtle Beach, SC
March 2023 to March 2024
To clean Air BNB homes sweept mop dust do dishes wash linen clean bathroom clean baseboard oven stove refrigerator counter top doors.etc...
Customer Service Representative
Ashley Furniture HomeStore-Myrtle Beach, SC
February 2023 to March 2023
• Managed customer accounts
• Worked in the inbound call center
• Conducted customer service surveys
• Collected and documented orders
• Processed loans
Team Lead
Walgreens-Myrtle Beach, SC
September 2021 to January 2023
• Assisted customers with a warm and professional attitude
• Provided policy and service information
• Answered general questions
• Answered calls from customers
• Performed customer service surveys
• Resolved customer information and complaints
• Responsible for cashier duties
• Handled online orders and credit card transactions
• Responsible for tracking and maintaining inventory Cashier
Speedway LLC-Myrtle Beach, SC
December 2019 to March 2021
Ring up customer take money.
Stock cooler. Clean up. Check pumps.
Census Field supervisor Management Supervisor
U.S. Census Bureau-Myrtle Beach, SC
July 2020 to October 2020
responsible for evaluating and reviewing assignments of subordinates. The FS monitors staff performance that includes on the job observations, monitoring of various performance metrics. The FS may assist with training of employees. The FS reviews and approves payroll and leave submissions for their staff. The FS may assist with the recruiting of Field Representatives. This is a time-limited position with a NTE date
Assistant Store Manager
Scotchman (GPM)-Myrtle Beach, SC
September 2018 to December 2019
Count cigarette count money check out customer stock cooler put up truck count lottery check in vendors do audit for cigarette n tobacco and beer. Up sale promotions ... Etc.. Greer customer outstanding customer service
Count money take money to bank do daily paperwork. File paperwork scan paper work make schedule. Do payroll. approve time.
Customer Service Associate
Budget Truck Rentals-Myrtle Beach, SC
June 2018 to December 2018
Assist the customer with rent a truck making reservation cancel reservations cleaning budget truck take in receive money
Assistance Teacher
Thompkins tiny tots-Warner Robins, GA
March 2017 to November 2017
Assistance with infants change diapers feeds them burp them play with them etc Kompass rep
Plmarketing-Macon, GA
February 2016 to July 2016
I do reset for kroger groceries store. I apply the products remove the old ones take down damages and anything that's not on the plan a gram clean off shelves replace shelves with new ones take out trash and change the scripts and set them with the product.
Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials. Proofed and approved production and printing drafts of promotional materials. Direct Support Professional
Dorchester County-Summerville, SC
July 2015 to November 2015
disabled board - Summerville, SC
Documented patient information obtained for that day Change their briefs
Assistance with meds
Cook
Clean
Oral Care
Transport to work transport from work
Assisted residents with bathing, dressing, feeding, lifting and transferring. Provided all daily living tasks to enhance quality of life for elderly patients. Monitored fluid intake and output levels.
.Assisted patients with daily functions.
Assembly line worker
Elwood Staffing-Carrollton, GA
July 2013 to January 2014
To work at a fast pace on an assembly line building door handles To cooperate well with others
To clean up my surrounding areas
Patient Care Technician
Heaven Sent Helpers-Villa Rica, GA
October 2012 to July 2013
Heaven Sent helpers - Villa Rica, GA
Assisted residents with bathing, dressing, feeding, lifting and transferring. Provided all daily living tasks to enhance quality of life for elderly patients. Assisted patients with daily functions.
Monitored fluid intake and output levels.
Documented patient information obtained from that day. Clean
Cook
Human services Assistant
Coastal Center-Summerville, SC
November 2009 to June 2012
Assisted residents with bathing, dressing, feeding, lifting and transferring. Provided all daily living tasks to enhance quality of life for elderly patients. Extensive experience working in homes with disabled children and adults. Monitored fluid intake and output levels.
Assisted patients with daily functions.
Documented patient information obtained from that day. Closely monitored acute conditions.
assistant
Human Service-Douglasville, GA
March 2009 to October 2009
Delegated staff nurse duties.
Assisted patients with daily functions.
Monitored fluid intake and output levels.
Provided all daily living tasks to enhance quality of life for elderly patients. Assisted residents with bathing, dressing, feeding, lifting and transferring. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
Housekeeping
Douglasville nursing home-Douglasville, GA
October 2008 to March 2009
To clean the patient's room daily
Sweep and mop the floor
Do laundry
Dusty
Cashier
Bi lo grocery store-Myrtle Beach, SC
September 2005 to January 2006
Greeted customers promptly.
Received customer payments.
Totaled bills and calculated taxes.
Described products and services in detail.
Assisted customers in selecting items based on needs. Processed customer returns.
Collected and stored coupons.
Assisted on sales floor as needed to maintain service standards. Education
Bachelor's in MBA human resources management
Strayer university- Charleston
January 2022 to Present
High School Diploma
Socastee High School - Myrtle Beach, SC
2006
Skills
• CPR (Less than 1 year)
• CPR FIRST AID (Less than 1 year)
• CPR FIRST AID CERTIFIED (Less than 1 year)
• Microsoft speadsheet (1 year)
• Cash Handling
• Cash Register
• Customer Service
• Microsoft Office
• Team Player
• Word
• Data Entry
• Cooking
• Inventory
• Filing
• fast learner
• POS
• Alzheimer's Care
• Dementia Care
• Caregiving
• Senior Care
• Hospice Care
• Public relations
• Laundry
• Nursing
• Home Care
• Cleaning Experience
• Meal Preparation
• Upselling
• Field Service
• Patient Care
• Memory Care
• HIPAA
• Office experience
• Hospitality
• Cash handling
• Cash register
• Store management
• Sales
• Customer service
• POS
• Leadership
• Supervising experience
• Upselling
• Office management
• Typing
• Ophthalmology
• Negotiation
• Working with people with autism
• Management
• Microsoft Excel
• Restaurant experience
• Hospitality
• Food service
• Retail management
• Sales management
• Team management
• Budgeting
• Accounting
• Microsoft Office
Certifications and Licenses
driver's license
CPR Certification
First Aid Certification
Professional In Human Resources
Driver's License
Life & Health Insurance License
Life Insurance License
Additional Information
SKILLS
Acute care expertise Patient positioning competency Patient/family focused Dedicated hospice care provider Feeding assistance aptness
CPR first aid certified
Contact this candidate