Human Resources Program Manager

Lesley A. Chavez

Charlotte, NC

UNC Charlotte B.A – Sociology B.A – Communication Studies Fluent in Spanish

As a seasoned Human Resources professional, I possess a diverse background in global HR and business strategy as well as compliance and enterprise leadership development to meet organizational goals. Having successfully managed programs in both the private and public sectors, I streamline processes and build high-performing teams by synthesizing data to translate business needs into key initiatives, and coach and deliver cross-functional resources across all levels of the organization.

Talent + Performance Program Manager 02/2023 – 12/2024 Albemarle Corporation - Fortune 500 Specialty Chemical Mfg.

Talent Management: Lead employee development, succession planning and effectiveness strategies by managing a database of 5k+ employees, identifying high-potentials and critical roles, career mapping and organizational design.

Performance Management: Design and implement internal communications solutions via annual roadmaps, newsletters, and content. Reduce redundancies in Workday performance eligibility rules in half by streamlining system configuration requirements. Guide regional leaders and employees through performance and goal setting processes.

Employee Development: Provide actionable insights using Power BI to identify potential talent, monitor career progression and succession planning to increase global management participation by 70%. Lead employee development campaigns and create an employee performance impact scale.

Communications Impact: Design and deliver global internal communication for HR processes including toolkits and career mapping guides for HRBPs, Managers, Employees, and Early Talent Interns. Partnered with HR Shared Services to manage inquiries using Service Now.

Leadership and Employee Engagement: Lead Latinx ERG as the talent attraction, communications, and community engagement chair. Lead Corporate Office Toastmaster’s Club as the VP of Membership. Serve on the Charlotte Impact Council as a philanthropic giving lead. Attend recruiting fairs and scout for new talent.

Benefits Specialist and Consultant 01/2022 - 02/2023 Coca Cola Consolidated - Largest Bottler in the US

Health Plan Administration: Administer benefits for 17,000+ union and non-union employees. Provide subject operational matter expertise to teammate inquiries, lead open enrollment process and ensure data integrity across HRIS and payroll.

Employee Engagement: Spearhead efforts to support Latin-American workforce to establish a focus group with the goal of empowering the Latin-American community within the organization. Translate HR materials into Spanish and build a pipeline of bilingual talent to mitigate language barriers.

Vendor and Plan Administration: Partner with vendors to streamline processes, conduct plan administration, audit, ensure timelines, and address discrepancies to enhance employee satisfaction of benefits, wellness, and retirement plans.

Compliance and Reporting: Revise data related to costs, employee participation rates, and claims data, and assist with negotiating benefits contracts and renewals to secure the best terms and pricing. Stay current with federal and state laws and regulations, including the Affordable Care Act, ERISA, HIPAA, ADA.

HR Generalist 04/2021 - 01/2022 Crowder Constructors Corporation – Awarded National AGC for Construction and Safety

HR Management: Oversee employee life cycle, employee relations, total rewards, safety, learning and development and compliance, ensuring alignment with company values and federal and state regulations for 800+ employees.

Payroll, Health Plan, and Leave Administration: Conduct payroll audits to resolve discrepancies in HRIS systems. Gather employee data changes file from HRIS System and upload to carriers.

Compliance and Internal Communication: Conduct investigations, enforce HR policy and company processes, and partner with managers as needed. Translate HR documents, and wellness material to support Spanish-speaking employees, promoting inclusivity and engagement.

Early Talent: Serve as the primary contact for early career, internship and career transition program strategies.

HR Advisor, Benefits 10/2016 - 04/2021 Catapult Employers Association - HR Consulting for 2000+ member companies

Client Relationship Management: Provide expertise in plan design and compliance as a strategic partner, influence executive decision-making and identify sales opportunities.

Account Management: Present detailed plan options at open enrollment meetings to 900+ clients. Lead onboarding and implementation. Manage daily participant account data including reporting, status changes, claims, and enrollments. Adjudicate claims and process payment for cafeteria plans and COBRA according to federal regulations.

Legal and Compliance: Prepare legal Plan Documents, Non-Discrimination Testing, Summary of Benefits, Wrap Documents, and Schedule A for form 5500 filing.

Communications and Marketing: Lead content strategy efforts, write articles featured on social media and create monthly newsletters pertaining to relevant HR and Benefits regulation updates. Lead virtual or in person learning sessions.

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