Bilingual Administrative and Sales Professional
Resume:
Laisa Segovia
Bilingual Administrative and Sales Professional
Tallahassee, FL 32311
*****.*******@*****.***
Professional Summary
Highly motivated, bilingual individual with over ten years of sales, administrative, and customer service experience. I am a passionate, attentive, well-organized individual seeking a position where I can use my skills to effectively fill in the role suitable to increase optimal business operations and customer satisfaction.
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Walmart Spark-Tallahassee, FL
November 2024 to Present
• Managed time effectively to prioritize tasks and meet tight order deadlines in a fast-paced environment.
• Handled packages with care and precision to ensure accurate delivery and customer satisfaction.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Ensured safety compliance by adhering to regulatory standards and implementing best practices in operations.
• Optimized delivery routes to enhance efficiency and reduce travel time, contributing to improved service reliability.
• Performed routine vehicle maintenance to guarantee optimal performance and minimize downtime. Delivery Driver
DoorDash-Tallahassee, FL
November 2024 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Maintained cleanliness and organization of company vehicles at all times
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Achieved a customer satisfaction rating of 100% based on feedback surveys
• Received multiple commendations from customers for exceptional service
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
• Cultivated positive relationships with regular customers through friendly interactions Delivery Driver
Uber Eats-Tallahassee, FL
November 2024 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Maintained cleanliness and organization of company vehicles at all times
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Received multiple commendations from customers for exceptional service
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
• Cultivated positive relationships with regular customers through friendly interactions
• Achieved a customer satisfaction rating of 100% based on feedback surveys Stay at Home Mother
Home Residence-Tallahassee, FL
December 2021 to Present
• Prepare nutritious meals for our two children with diverse dietary requirements.
• Manage household tasks efficiently to ensure a clean and organized living environment.
• Provide childcare with a focus on creating a safe and engaging environment for our children.
• Demonstrate strong multitasking and time management to prioritize tasks.
• Exhibited patience and understanding when working with children in challenging situations.
• Utilized excellent organization skills to keep track of schedules, appointments, and important information.
• First Aid Certified
• CPR Certified (Infant, Child, and Adult)
Store Associate/Cashier
Raceway Sebring and Avon Park-Sebring, FL
September 2024 to December 2024
• Manage gas, lottery and cash handling procedures to ensure accuracy and compliance with company and federal policies.
• Assist in setting product and pricing to align with market trends and maximize profitability.
• Provide exceptional customer service to enhance overall shopping experience and promote customer loyalty.
• Organize stocking shelves to maintain neat and orderly displays for easy customer access.
• Follow inventory management techniques to track and monitor product levels efficiently. Store Associate/Cashier
Winn-Dixie Liquor-Lake Placid, FL
June 2024 to December 2024
• Manage lottery and cash handling procedures to ensure accuracy and compliance with company and federal policies.
• Assist in setting product and pricing to align with market trends and maximize profitability.
• Provide exceptional customer service to enhance overall shopping experience and promote customer loyalty.
• Organize stocking shelves to maintain neat and orderly displays for easy customer access.
• Follow inventory management techniques to track and monitor product levels efficiently. Door to Door Sales Professional
LGCY Power-Las Vegas, NV
December 2020 to December 2021
• Crafted persuasive solar sales pitches to effectively communicate product features and benefits to potential customers.
• Demonstrated extensive product knowledge to address customer inquiries and provide tailored recommendations.
• Built strong customer relationships through attentive communication and personalized service.
• Utilized various closing techniques to secure sales and exceed targets.
• Generated leads through strategic networking and targeted marketing efforts.
• Initiated successful neighborhood door-to-door campaigns to introduce products and services to new prospects.
Curbside Associate
Jardin Premium Cannabis Dispensary-Las Vegas, NV
September 2020 to November 2020
• Processed all online orders effectively to meet with the customer needs in a timely manner.
• Managed large volumes of cash handling procedures following company policies and guidelines.
• Provided exceptional customer service to ensure a positive shopping experience.
• Demonstrated extensive product knowledge to assist customers with their inquiries and needs.
• Maintained accurate inventory records to prevent stock shortages and overages.
• Ensured compliance with regulations by consistently following all legal requirements.
• Utilized strong organizational skills to prioritize tasks and streamline daily operations. New Home Sales Professional
Desert View Homes-El Paso, TX
June 2019 to June 2020
• Utilized extensive real estate knowledge to guide clients through the buying and building process.
• Managed contracts and many sales-related software programs effectively to ensure compliance and minimize risks throughout the building process until the day of closing.
• Navigated the new home sales process from start to finish, ensuring a seamless experience for buyers.
• Built and maintained strong customer and realtor relationships through effective communication and follow-up.
• Conducted in-depth market analysis to provide clients with valuable insights and strategic advice.
• Demonstrated strong negotiation skills to secure favorable deals for clients in competitive real estate markets.
• Networked with outside realtors, mortgage loan originators, and other real estate professionals to ensure a continuous pipeline of new business.
Sales and Finance Manager
DLP Auto Group and Bogey Capital Lending-Houston, TX April 2018 to June 2019
• Managed vehicle inventory control procedures to optimize stock levels and prevent shortages.
• Utilized strong negotiation skills to secure favorable terms with banks.
• Cultivated positive customer relations through attentive service and timely resolution of concerns.
• Oversaw sales management initiatives to drive revenue growth and achieve targets. Finance, New and Used Car Manager
Clear Lake Infiniti-Houston, TX
August 2016 to April 2018
• Supervised a team of staff members, providing guidance and support to ensure efficient operations throughout the dealership.
• Managed vehicle inventory levels to meet demand and prevent shortages.
• Maintained positive customer relations through effective communication and problem-solving.
• Implemented innovative sales and marketing strategies to increase brand awareness, attract new customers, and meet sales targets.
Director of Operations and Executive Assistant
West Coast VIP Gaming-Las Vegas, NV
February 2015 to August 2016
• Led a large, high-performing team towards achieving company objectives and fostering a collaborative work environment in the nightlife and hospitality industry.
• Provided exceptional executive support by managing schedules, prioritizing tasks, and ensuring seamless communication between clients, venues, and the team.
• Implemented strategic planning initiatives, policies, and procedures to drive business growth and increase overall efficiency.
• Coordinated successful events from conception to completion, ensuring all details were executed flawlessly.
• Managed multiple projects simultaneously, ensuring deadlines were met and deliverables exceeded expectations.
• Oversaw budget allocations and expenditures to maximize resources and achieve cost-saving measures.
Account Manager and Office Manager
Get Cubed, Inc.-Las Vegas, NV
March 2014 to February 2015
• Led and coordinated multiple projects from initiation to successful completion to spearhead sales of mobile app and platform.
• Managed all office administration duties to ensure efficient operations and smooth workflow.
• Maintained strong relationships with clients to address their needs and provide excellent service.
• Provided team leadership and motivation to drive productivity and achieve team goals.
• Supported sales team with valuable assistance and resources to increase overall sales performance. Office Administrator, Marketing Coordinator, and VIP Host Assistant Wynn and Encore Hotel and Casino-Las Vegas, NV
March 2011 to March 2014
• Managed all aspects of event planning including venue selection, vendor coordination, and guest communication.
• Delivered exceptional customer service to ensure all client needs and inquiries were promptly addressed.
• Oversaw office management tasks such as supply ordering, scheduling, reservations, and document organization.
• Provided comprehensive administrative support to executives, including calendar management and meeting coordination.
• Coordinated marketing efforts across multiple social media platforms to create cohesive brand messaging.
• Demonstrated strong hospitality management skills in ensuring guest satisfaction and efficient operations.
Administrative Assistant, Compliance Coordinator, and New Business Processor
The Sudol Group Wealth Management Specialists-Las Vegas, NV June 2007 to May 2011
• Managed document organization and storage in accordance with company and federal policies and procedures.
• Ensured compliance with all relevant regulations and standards through regular audits and reviews.
• Provided administrative support to a team of financial advisors by coordinating schedules, meetings, and communications.
• Demonstrated strong organizational skills in maintaining detailed records and tracking important deadlines.
• Processed new business applications efficiently and accurately to expedite client onboarding.
• Maintained positive client relations through prompt communication and resolution of inquiries and concerns.
Retail Store Associate
d.e.m.o clothing store-Las Vegas, NV
May 2005 to July 2007
• Managed cash handling procedures following strict company protocols.
• Provided exceptional customer service to enhance the overall shopping experience.
• Implemented visual merchandising strategies to showcase products effectively.
• Maintained accurate inventory records to ensure adequate stock levels.
• Utilized sales techniques to drive revenue and meet sales targets.
• Enforced effective loss prevention measures to reduce shrinkage. Education
Some College in Business Management
College of Southern Nevada - Las Vegas, NV
August 2007 to May 2009
High School Diploma
Mountain View Christian Schools - Las Vegas, NV
August 1994 to May 2007
Skills
• Compliance management
• English
• Research
• Public Relations
• Events Management
• Calendar Management
• Door-to-Door Experience
• Delivery driver experience
• Customer retention
• Operations Management
• Office Management
• Management
• Negotiation
• Salesforce
• Basic math
• Project Coordination
• Customer service
• Moving
• Sales Management
• Business Development
• Pricing
• Communication skills
• Account Management
• Heavy lifting
• Event Planning
• Loss Prevention
• CRM Software
• Financial Report Writing
• Box truck
• Driving
• Relationship Management
• Personal Assistant Experience
• Customer support
• Sales administration
• Market Analysis
• Hospitality Management
• Sales Support
• Strategic Planning
• Marketing
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
Driver's License
August 2020 to August 2028
Class E Florida Driver's License
Safe Driver
Additional Information
• First Aid Certified
• CPR Certified
Contact this candidate