Kelli L. Hogan
Geneva, Il. *0134
**********@*****.***
Skills
Work skills:
Make meals as needed
Joyful companionship
Light cleaning
Drive to appointments/errands
Personal Hygiene Care
Encourage exercises as per PT/OT instructions
Feed/Walk dogs
Laundry as needed
Make bed
Wash Dishes
Play games/Puzzles
Communicated via an inbound call in a swift and efficiently manner, with clients to book a service call within 2-2.5 minute range
Listened and understanding what the client was looking for from us
Intercommunication with peers, from my immediate boss - to the President of the company
As a classroom IA/TA (instructional/teaching assistant) I worked in a supportive role to help students in English, Math, Sciences, Social Studies/Geography, History, and Life skills
Other duties: Assisted in Regular PE and Adaptive PE for several one-to-one students in the ESY
(Extended School Year) program
Job site skills:
Job Coaching for up to three students a year at our off site business partners
Responsibilities: Taught students job skills related to each specific job-requirement/criteria, as directed by our business partners
Computer skills:
Well versed in MS Word, Excel, Powerpoint, Google Docs and Sheets, One Note, TEAMS, Service Titan, Dial Pad, Google Classroom and Photo Editing
Cash register
Personal skills:
Worked in a collaborative manner with staff/students and administration...I possess a very outgoing personality, as well as being honest, reliable, punctual, organized and a flexible person...besides going beyond the “call of duty” as indicated in my review. March 2025 - Current
Senior Care Assistant
1776 Senior Care - Geneva, Il
Responsibilities
● Helping Seniors with their daily needs as per their individualized Care Plan November 2024 - March 2025
Teaching Assistant at Goddard School North Aurora, Il Responsibilities
● Work with Preschool age children (4) years old via student led learning, allowing them to explore and ask questions about the activities at hand.
April 2024 - November 2024
Visiting Angels
Personal Care Giver
Responsibilities:
● Make meals as needed
● Joyful companionship
● Light cleaning
● Drive to appointments/errands
● Personal Hygiene Care
● Encourage exercises as per PT/OT instructions
● Feed/Walk dogs
● Laundry as needed
● Make bed
● Washing Dishes
● Play games/Puzzles
July 2021- April 2024
CSR - Client Service Representative
Mendel Plumbing and Heating
● My primary role as a CSR - (client service representative), was to provide fast and knowledgeable service for our clients (existing and new), via phone calls, texts and emails, in order to service the needs of our clients efficiently… This was accomplished by booking a service call with one of our specialized tech's, to go out to their residence/business, in order to help them get their issue(s) resolved, with a seasoned professional in a timely manner
● Processed HVAC rebates
● Sent Outbound specials throughout the year
● Updated client information
● Responded to any over night service requests that may have come in April 2021 - July 2021
Cashier
Menards
● Prime role was to provide fast and efficient checkout service with a friendly greeting, by making sure the customer found what they came in for
● Troubleshooted any questions the customer may have and directed the customer to the right department
● Knowledge of the different departments within the store
● Able to efficiently work in a very fast paced environment 2019 - 2021
Geneva School District #304 (Geneva Middle School - North), Geneva, Il. 60134 Special Education Instructional Assistant
Working with 11-13 year old Special Needs Students with IEP/504 Plan..
I worked with 6th, 7th & 8th grade students in these core subjects (LA, Math, Science, Social Studies)….also in Physical Education, Family & Consumer Sciences, Tech Education and Computer Programming)
In a classroom setting, I took an active role of supporting the students by helping them with their basic daily work as directed by the classroom teacher and team, then implemented the use of tangibles (as needed) in order to help them understand the task(s) at hand. This can benefit them in the most productive way for learning without getting frustrated or going into shutdown mode.
At times, I would pull them from the classroom, to go where it is quieter and a smaller setting..less stimuli helps
2017 - 2019
Oswego School District #308 (Transition Center), Oswego, Il. 60543 Special Education Teaching Assistant/Job Coach
Job Coaching responsibilities consisted of:
Worked with students by teaching them the job skills required as per the job site criteria of the business partner’s needs (ie. through verbal and modeling cues, and at times creating adaptive workstations, if needed)
Modeling: Facing products, hanging garments, organizing items, proper interaction with customers, learning how to sign in and out at a job site, whom to go to if help is warranted, interacting with employees/co-workers
● Worked with 18-21 year old Special Needs Students...Life Skills as follows:
Cooking, cleaning, comparison shopping (food, clothing, furniture, etc), budgeting and social skills 2001-2017
Mid Valley Special Education Cooperative (Transition Program), St. Charles, IL 60174 Special Education Teaching Assistant/Job Coach
● Worked with Special needs students from Pre-K to age 21:
In a classroom setting, I took an active role of supporting the students by helping them with their basic daily routine as directed by the classroom teacher and team and then implemented the use of tangibles (as needed) in order to help them understand the task(s) at hand. This can benefit them in the most productive way for learning without getting frustrated or go into shutdown mode.
● Classroom TA:
A support structure for English, Math, Science, Social Studies/Geography, History
Assisted in Regular PE and Adaptive PE for several one-to-one students in the ESY program
● Job Coach (for 7 years) 18-21 year old young adults:
For three students a year, at our off site business partners. My responsibilities consisted of teaching them job skills at each job site based upon the business partners needs/requirements
● Life Skills (for 7 years) 18-21 year old young adults:
Cooking, cleaning, comparison shopping (food, clothing, furniture, etc), budgeting and social skills 1999-2001
Coultrap Elementary, Geneva, IL - Classroom Assistant
● Worked in 1st grade with Special Needs Students as a classroom support structure for their daily work as well as working with the Sensory Diet program that was outlined in their I.E.P. (as needed) and lunchroom supervision from time to time as well
● Provided structural and physical support for students in physical education, music and art These previous companies that I have worked for are no longer in existence, but my experiences at these companies are as follows:
● Special Delivery (catalog purchasing of products via “of the month clubs” ) St. Charles, Il - Worked as a customer service representative for their residential club accounts (ie - processing orders/troubleshooting customer issues) as well as being the purchasing agent for warehouse supplies
● Elgin Crest Motor Sales - Elgin, Il. - Administrative Assistant/Accounts Receivable/Bookkeeper
● Farmers Insurance - Jon Wilcox - Westmont, Il. - Office Assistant
● Grayhill Corporation - Westmont, Il. - Machine Operator -Warehouse -made switches for the Space Shuttle Education
1985-1986
● Devry Institute of Technology - Lombard, IL
Basic and Cobol programming
languages, Accounting and English
1980-1982
● College of DuPage - Glen Ellyn, IL
General Studies
1976-1980
● Graduated - Westmont High School - Westmont. IL
Diploma
Certifications/Licenses
2013-2023
● ParaProfessional Educator Endorsement (ELS/PARA)
Applied/Issued 07/01/2013 --- Expires 06/30/2023 Community Involvement
2013- Present
● Community Member on the Human Rights Committee at Marklund Hyde Center - Adult Home- Geneva Campus (home for very severe special needs adults) 2012-Present
● Volunteer at Feed My Starving Children
2012-Present
● Volunteer at Northern Illinois Food Bank
References: Available upon request
.