Vice President - C-Suite
Resume:
Robin D. Henderson-Wiley, MPA
********@*********.*** - 919-***-****
Professional Summary
Innovative and resourceful healthcare professional with extensive experience and an effective track record in leadership and operations. Settings include non-profit, for- profit, hospital, and multi-site clinics. Change leader with expertise in promoting a team-driven environment including ability to lead and motivate employees. Outstanding customer service focus with superior fiscal management and organizational skills.
Skills
Fiscal Management (P&L) -- Community Relations -- Physician Relations – Public Speaking and Presentation -- Career Coaching/Mentoring -- Program Start Up and Evaluation -- Regulatory Compliance -- Personnel Management -- Strategic Planning -- Board Relations -- Contract Negotiation -- Proficient in Microsoft (Word, Power Point, Excel, Outlook)
Work History
2021-Present
Vice President of Behavioral Health
EastersealsPORT Health
A non-profit organization that provides meaningful and exceptional services so that children, adults, and families living with disabilities, behavioral health challenges and autism can live, learn, work, and play in their communities.
Accomplishments
Driver for Tailored Care Management certification.
Revised organizational structure resulting in improved service coordination and a reduction in redundant management layers.
Exited non-sustainable services resulting in cost savings.
Inherited programs in the red stabilized them resulting in positive net revenue.
Implemented a new counseling compensation structure to recruit and retain staff.
2020-2021
Chief Operating Officer
SouthLight
A non-profit agency that provides comprehensive substance use services to adults and families who suffer from the disease of addiction.
Accomplishments
Driver for EMR Implementation.
Introduced Diversity and Inclusion Lunch and Learn Series.
In collaboration with the Quality Director, revamped the CQI process, policies and procedures.
Co-Lead for CARF Accreditation (Received 3-year accreditation)
Driver for Care Management Agency Application (Passed Desk Review)
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Driver of Service Re-Organization and Leadership roles
2016 – 2020
Vice President of Operations -Outpatient & Crisis Services
Monarch
A non-profit organization that provides comprehensive support services for people with intellectual and developmental disabilities, mental illness and substance use disorders.
Accomplishments
Proposed a behavioral health sustainability plan with $1.3 million cost savings through the reduction of staff redundancy and improved system efficiencies.
Maintained Peer Support Program productivity at 95% or higher by improving documentation, monitoring authorization and collaboration with other services.
Recipient of Monarch’ s “60 Who Shine” award for commitment to Monarch’s values of care, compassion, and dedication to the people we support, their families, and fellow staff members.
Driver for start-up and opening of Behavioral Health Urgent Care.
2014 – 2016
Chief Operating Officer
Freedom House Recovery Center
A non-profit organization that provides a full continuum of Mental Health and Substance Use Disorder Services for children, adolescents, and adults.
Accomplishments
Reduced agency contract costs by over $100k through the termination of duplicate services.
Increased landlord accountability by re-negotiating lease agreements for residential services.
Decreased Workers Compensation insurance premiums thru the implementation of Workers Compensation in-service for all Directors and Mangers.
2008 - 2014
Operations Director
SouthLight
A non-profit agency that provides comprehensive substance abuse services to adults and families who suffer from the disease of addiction.
Accomplishments
Increased Outpatient efficiency and client flow through the implementation of an Intake Unit and staffing daily admissions with the Medical Director and clinicians.
Henderson-Wiley
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Improved care coordination thru the integration of Primary Care and Substance Use Disorder Services resulting in better clinical outcomes.
Improved Opioid Treatment Program integrity through the implementation of client town hall meetings, client, and family handbook, and in coordination with the Medical Director and clinicians, better program alignment with federal regulatory requirements.
Facilitated start-up of Community Support Team and Targeted Case Management.
Revised organizational structure resulting in improved service coordination and a reduction in redundant management layers.
Education
Long Island University – CW POST
MPA: Health Administration concentration
Adelphi University
BA: Biology
Presentations
Henderson-Wiley, RD: Breaking the Glass Ceiling: Leadership, Time Management and Communication. Presented at Dress for Success, Women Networking for Success, May 9, 2020.
Henderson-Wiley, RD: Managing Expectations and Overcoming Obstacles. Presented at Dress for Success, Professional Women’s Group, May 29, 2012.
Henderson-Wiley, RD: Establishing Work Life Balance. Presented at Dress for Success, Professional Women’s Group, September 21, 2011.
Affiliations
Dress for Success – Career Coach and Program Speaker
Families Affected by Fetal Alcohol Spectrum Disorder - Board of Directors (Officer)
Wake County Board of Elections – Precinct Official
North Carolina Recovery Community – Board of Directors
North Carolina Down Syndrome Alliance – Board of Directors (Officer)
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