Human Resources Generalist

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TABITHA BAILEY

CONTACT

Address : Humble, TX 77338

Phone : 832-***-****

Email : ************@*****.***

SKILLS

Recruiting

FMLA Comprehension

Labor Relations

HR Compliance

Payroll Processing

Training and Mentoring

Budget Planning

New Employee Orientations

Training/Development

Performance Management

File and Records Management

Team Building

Human Resources

Exceptional Customer Service Skills

Communication

ATS Onboarding/Offboarding

Professional Summary

Versatile and results-oriented Human Resources Specialist with over 9 years of experience in diverse HR functions, including recruitment, employee relations, compliance, and performance management. Skilled in implementing innovative HR solutions, enhancing employee engagement, and optimizing HR processes for increased efficiency. Demonstrated success in managing complex HR projects, fostering a positive workplace culture, and driving HR initiatives aligned with organizational objectives. Thrives in fast-paced environments, providing comprehensive support to management teams and employees. Committed to leveraging HR expertise to contribute to the strategic goals of a progressive organization.

Key Achievements:

HR Process Optimization: Spearheaded the redesign of the onboarding and orientation process, reducing employee ramp-up time by 30% and significantly improving new hire satisfaction rates.

Performance Management System Revamp: Led the development and implementation of a comprehensive performance evaluation system that increased transparency, boosted employee morale, and enhanced productivity by 25%.

HR Analytics Implementation: Collaborated with IT to integrate HR analytics into staffing reports, enabling data-driven decision-making that improved staffing efficiency and reduced turnover by 15%.

Diversity & Inclusion Initiatives: Played a key role in the formulation and execution of diversity and inclusion strategies, resulting in a 40% increase in diversity hiring within two years.

Employee Relations and Engagement: Successfully mediated and resolved over 100 employee disputes, fostering a positive work environment and maintaining a less than 5% annual turnover rate.

Training Program Development: Designed and deployed a leadership training program for mid-level managers, enhancing leadership skills across the organization and preparing high-potential employees for senior roles.

WORK HISTORY

Human Resources Coordinator-In-Office/Remote, 06/2014 to 2/2024

Harris County Toll Road Authority - Houston, Texas

Strategic HR Management: Directed comprehensive temp/contractor staffing operations, aligning workforce planning with organizational goals and efficiently managing a dynamic temp force of over 70 individuals.

Talent Acquisition & Development: Spearheaded the development of customized staffing reports in collaboration with IT, enhancing decision-making in talent management and streamlining recruitment processes for optimal efficiency.

Process Improvement: Led initiatives to enhance orientation and onboarding processes, contributing to a seamless integration of new hires and fostering a positive first impression of the organizational culture.

Budget Management: Oversaw contractor budget maintenance, ensuring cost-effective resource allocation and financial compliance across staffing operations.

Operational Excellence: Implemented operational analysis and process mapping to strengthen organizational structures, enhancing team and leadership effectiveness and driving continuous improvement.

Talent Identification & Compliance: Managed the end-to-end new-hire orientation process, including data entry and basic recruiting tasks, ensuring rigorous adherence to compliance standards including criminal background checks.

Performance Management: Monitored and counseled temporary staff on performance appraisals, playing a pivotal role in talent development and retention strategies.

Interview & Selection Process: Conducted in-depth in-person and phone interviews to assess candidates for critical roles, significantly improving the quality of hiring decisions through comprehensive evaluation techniques.

HR Policy Advisory: Provided expert guidance to managers and employees on company policies and workplace issues, fostering a collaborative and compliant work environment.

Recruitment Strategy: Maintained up-to-date knowledge of recruitment strategies and industry trends, ensuring the attraction and retention of top talent and promoting diversity and inclusion within the workforce.

Front Desk Agent, 08/2013 to 06/2014

Embassy Suites-Downtown Houston - Houston, TX

Awarded the Connie Award for outstanding Guest Satisfaction in 2013, reflecting exceptional service and commitment to guest experiences.

Ensured compliance with all financial transaction procedures, maintaining integrity and accuracy in cashiering operations.

Streamlined guest check-ins and check-outs, providing efficient, professional service that enhanced guest satisfaction.

Developed comprehensive knowledge of Houston's attractions, advising guests on top dining, entertainment, and shopping destinations.

Facilitated seamless communication between guests and operational teams, promptly addressing and resolving requests and issues.

Versatile team player, stepping in to manage the front desk during manager absences and support the gift shop operations as needed.

Elevated guest experiences by arranging external reservations and tours, going the extra mile to ensure memorable stays.

Sales Associate Team Leader, 06/2011 to 08/2012

Wet Seal-Schererville - Chicago, IL

Elevated customer satisfaction by developing and managing customer relations, fostering goodwill, and encouraging repeat and referral business, contributing to significant sales growth.

Efficiently resolved service issues, maintaining high standards of customer service and operational excellence.

Oversaw inventory management, ensuring accurate stock levels and product availability.

Led a team of 15 sales associates, providing comprehensive training in product knowledge, selling techniques, and company policies, enhancing team performance and sales outcomes.

Managed financial responsibilities with precision, preparing large cash deposits without discrepancies.

Sales Authorizer, 05/2011 to 02/2012

Discovery Clothing - Schererville, IN

Directed daily operations to optimize productivity and ensure operational efficiency.

Integrated new stock into the inventory management system, streamlining inventory processes.

Fostered a collaborative team environment through participation in team-building activities, improving team cohesion and performance.

Contributed to staff development by assisting in the supervision and training of sales associates, enhancing their skills and knowledge.

EDUCATION

Bachelor of Arts: Acting, 05/2013

Columbia College Chicago - Chicago, IL

Some College (No Degree): Business Administration and Management

Indiana University South Bend - South Bend, IN

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