Project Manager Business Analyst

Personal - Individual Use

DARNELL MILTON

***** **** ******• HOUSTON, TEXAS 77065

281-***-**** . ***************@*****.***

PROJECT MANAGER/BUSINESS/FUNCTIONAL ANALYST - INFORMATION TECHNOLOGY

Dynamic, skilled IT Professional with proven success in managing multiple e-commerce projects for the software industries. Outstanding background of leadership, including the management of high-profile releases through the full project life cycle. Skilled in:

Full Project Lifecycle Systems Analysis Solutions Design Project Planning Application Development Functional Design Project Delivery JIRA Web Technologies

Waterfall/Agile Methodologies SDLC Service Oriented Architecture Retail and Mortgage Banking Microsoft Office Team Leadership VOIP Telephony Ecommerce

PROFESSIONAL IMPLEMENTATIONS

Business Strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Excellent Communicator: leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets PROFESSIONAL EXPERIENCE

Wipro 2016 to 2024

Wells Fargo Bank, Houston, TX (Nov 2023 — August 2024) IT Process Lead/Business Analyst

• Collaborated with stakeholders and clients to define and document business requirements ensuring that it meets the organization’s needs.

• Created and converted report based aged BRDs with the latest requirements for audit purposes.

• Worked with SMEs validating requirements and backend systems are accurate and complete.

• Participated in weekly project review meetings capturing statuses. Personal - Individual Use

• Scheduled high level requirements gathering sessions for mortgage banking stakeholders.

• Utilized JIRA as a communication layer for issue tracking and statuses.

• Review current processes, architecture, and RCSA documentation.

• Modeled data to generate daily and weekly reports identifying statuses and deadlines for stakeholders.

• Functioned as a primary liaison between the business line and the technical areas throughout the project life cycle.

• Developed and presented project status to senior management emphasizing the progress and value-added through analytical findings.

• Streamlined communication channels between technical and non-technical stakeholders, improving project clarity and progress visibility.

• Monitor workflow and made adjustments to the timeline as needed.

• Design process flows and workflows for presentation purposes using Visio.

• Proactively managed systems development, implementation and risk via the use of SDLC.

• Reviewed regulatory reports procedures using ServiceNow. Citi Bank, Houston, TX (April 2022 – Nov 2023)

Process Lead\Business Analyst

• Facilitated Architectural sessions to review and approve solutions.

• Worked with Dev teams confirming user stories and epics are detailed and complete.

• Participated in daily scrum meetings to discuss issues.

• Facilitated weekly project review meetings to assist preparing epic solutions and user stories for sprints.

• Facilitated requirement walk-thru sessions so that requirements are clearly defined.

• Performed JIRA tasks such as user access; project team creation; epic and user stories updates.

• Collaborated with stakeholders and clients to define and document business requirements ensuring that it meets the organization’s needs.

• Utilized SQL to extract data to generate daily and weekly reports identifying statuses and deadlines for stakeholders.

• Functioned as a primary liaison between the business line and the technical areas throughout the project life cycle.

• Played a key role in the planning, analyzing, testing and implementation of system enhancements.

• Scheduled high level requirements gathering sessions for mortgage banking stakeholders. Hewlett Packard, Houston, TX (2016 - 2022)

IT Project Manager/Application Manager (Aug 2016-2022)

• Negotiated and engaged several external vendors to ensure successful completion of projects on time and with minimal risk to the organization.

• Lead offshore modeled development team of six engaged in developing and delivering scalable, high performance, enterprise level business solutions.

• Responsible for managing a product configuration, Java Web Application with an estimated annual revenue of 35 million.

• Tracked/communicated progress of project milestones and status to Account Management, Business and IT Stakeholders.

• Participated in every aspect of the implementation, from analyzing the customer's business requirements to designing the subscription process to meet customer's needs.

• Established lines of communication with the customer's organization on many levels to obtain the necessary understanding of the business processes.

• Developed status reports, cost estimates, and resource plans.

• Monitor workflow and made adjustments to the timeline as needed. Personal - Individual Use

• Assisted testing team with creating testing scripts.

• Worked with SME and Architect to integrate AWS services to a java web application.

• Provided fiscal year estimates for upcoming projects.

• Proactively managed systems development, implementation and risk via the use of SDLC

• Provided and scheduled frequent deployments using Agile\Sprint as well as Waterfall Methodologies. Hewlett Packard 2011 to 2016

IT Project Manager/Application Manager (June 2011-2016)

• Lead offshore modeled development team of six engaged in developing and delivering scalable, high performance, enterprise level business solutions.

• Responsible for managing a product configuration, Java Web Application with an estimated annual revenue of 35 million.

• Tracked/communicated progress of project milestones and status to Account Management, Business and IT Stakeholders

• Participated in every aspect of the implementation, from analyzing the customer's business requirements to designing the subscription process to meet customer's needs.

• Established lines of communication with the customers organization on many levels to obtain the necessary understanding of the business processes

• Developed status reports, cost estimates, and resource plans Monitor workflow and make adjustments to the timeline as needed.

• Provided fiscal year estimates for upcoming projects.

• Proactively managed systems development, implementation, and risk via the use of SDLC.

• Assisted testing team with creating testing scripts. Aepona/Insperity 2009 to 2011

Project Lead/Functional Analyst (Sept 2009-June 2011)

• Worked with Senior Management at Verizon to identify strategic goals, objectives, scope, process for internal and external development for a B2B Ecommerce website.

• Responsible for the ongoing support of Verizon's Ecommerce Website with technical expertise in web content, order fulfillment, order management, and integrations.

• Utilizing the Agile and Waterfall Methodologies, I assisted in monthly requirement gathering and functional spec creation.

• Tracked/communicated progress of project milestones and status to Account Management, Business and IT Stakeholders.

• Participate in requirements prioritization and peer reviews. Personal - Individual Use

• Convert high level business and user requirements into functional requirements.

• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, and traceable.

• Assisted in defining workflow for processes, analysis, streamlining or eliminating those processes, obtaining new processes approvals, and implementing and training on new processes.

• Responsible for functional requirements, design, and user acceptance and integration data elements for incoming projects

• Lead BA/FA on large scale project to enhance the Verizon website including JAD sessions, requirements gathering and data mapping exercises.

• Converted requirements to functionality and presented to offshore engineering team. TECHNICAL SKILLS

Project Management Tools: Windows Sharepoint Services, MS Project, MS Office, Crystal Reports, Quality Center, Caliber, PPM, JIRA

Application Development: C#; ASP.Net; Java; VBScript; JavaScript; Hypertext Markup Language

(HTML); Adobe Photoshop; Office 2016/365; Visual Basic. Databases: SQL Server, Oracle, MS Access.

Operating Systems: Windows 8/10, Unix, Linux.

Other: Microsoft .NET Framework, XML Web Services, Data Access Methodologies (RDO, ADO), Object-oriented programming and component design (COM, DCOM), Microsoft Transaction Server (MTS), Internet Information Server (IIS 7.0), AWS, JSON. EDUCATION

Associates Degree — Computer Science. (Phillips Jr. College- New Orleans, La.) CERTIFICATIONS

Microsoft Excel Essentials & Excel Fundamentals

Introduction to AWS – Understand AWS Basics

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