Restaurant Manager Customer Service
Resume:
Justin Torres
Experienced Restaurant Manager
Dedicated restaurant manager with expertise in staff
training, customer satisfaction, and operational
efficiency. Proven track record in enhancing service quality and maintaining compliance with industry
standards.
**************@*****.***
Work Experience
Food and Beverage Manager
University Club of Chicago
March 2024 - January 2025 • Chicago
Ensured exceptional service for members by training staff to deliver top-notch hospitality. Fostered strong relationships between staff and members to enhance customer satisfaction. Managed labor costs effectively to optimize operational efficiency.
Restaurant Manager
Rosebud group
August 2023 - March 2024 • Rosemont
• Laid off due to store closing.
• Control of staff of thirty employees or more while keeping daily labor under 9.5%
• Controlled day to day operations with shift management strategies and effective food and labor controls.
• Control establishment large enough to seat 500 At any given time. Well having six possible venues at once.
• Average monthly approximately Bottom line $900, 000
• Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
• Worked with FOH and BOH staff to support superior service delivery.
• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
• Developed weekly work schedule to meet business demands.
• Responded to guest concerns and complaints to achieve positive resolution.
• Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
• Sought to improve business operations continuously through team training, customer engagement and marketing strategy.
• Oversaw special events and programs with on-site catering.
• Ordered and replenished stock to maintain inventory.
• Hired and trained food service staff on policies and procedures of company.
• Improved team knowledge and abilities by training each in proper procedures and standards. Restaurant Manager
Good plate hospitality Petterinos
August 2022 - August 2023 • Chicago
• Left to be closer to my family
• Approximately $750, 000 a month in sales Which was based on the local theater show at that time
• Worked with a staff of 50 or more at any given time.
• Built relationships with local news media as well as individuals in the theatrical arts.
• Responded to guest concerns and complaints to achieve positive resolution.
• Developed weekly work schedule to meet business demands.
• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
• Worked with FOH and BOH staff to support superior service delivery.
• Maintained compliance with health code and sanitation requirements.
• Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
• Supported cleanliness by maintaining tidy and organized work area.
• Counted cash and receipts and completed bank deposits.
• Ordered and replenished stock to maintain inventory. Corporate Manager/Trainer
Benihana Corp
June 2021 - August 2022 • Chicago
Led a team of 25 trainers, enhancing their performance through a mentoring-based approach. Spearheaded training initiatives at the Minneapolis location to improve service quality. Voluntarily relocated to be closer to family while maintaining professional commitments.
Assistant Galley Manager
Goodwill U.S. Navy
March 2020 - May 2021 • North Chicago
Adapted to changing business demands during Covid by preparing flexible schedules and assignments. Managed opening and closing procedures to ensure smooth operations. Focused on maintaining high standards of service and compliance with health regulations.
Restaurant Manager
Lettuce Entertainment Petterinos
July 2017 - March 2020 • Chicago
• Restaurant Close because of Covid
• Very busy Theater District restaurant plus with a banquet area total of 700 seats at any given time.
• Hired and trained food service staff on policies and procedures of company.
• Counted cash and receipts and completed bank deposits.
• Ordered drinks, glassware and bar equipment to maintain smooth - running bar operations.
• Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
• Inspected restaurant equipment and identified maintenance issues.
• Worked with FOH and BOH staff to support superior service delivery.
• Developed weekly work schedule to meet business demands.
• Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
• Ordered and replenished stock to maintain inventory. Service Trainer/Director of Social Media
The Great Escape
December 2009 - November 2016 • Schiller Park
• Left on own accord to better lifestyle.
• Started social media pages to push sales while promoting the Restaurant to the best of my abilities
• Attended meetings or seminars at different food vendors to obtain information for use in training programs or to inform management of training program status.
• Performed manual labor tasks to detailed instructions from supervisors.
• Developed programs to meet current and expected market demands.
• Documented, researched and resolved customer service issues.
• Helped office personnel with errands, paperwork and data entry.
• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
• Delivered exceptional customer service to bolster strong relationships and build positive experiences.
• Events management
• Conflict management
• Recruiting
• Financial acumen
• Restaurant management
• Management
• Hospitality management
• Sales management
• Upselling
• Customer relationship management
• Cash handling
• Kitchen experience
• Hotel experience
• Profit & loss
• Guest services
• POS
• Budgeting
• Expense management
• Cooking
• Shift management
• Operations management
• Auto service management
• Supervising experience
• Bartending
• Relationship management
• Mentoring
• Project management
• Employment & labor law
• Continuous improvement
• Front desk
• Application development
• Workday
• Sales
• Senior leadership
• Research
• Merchandising
• B2B sales
• Presentation skills
• Territory management
• Product management
• GM vehicles
• Forecasting
• Accounting software
• Account management
• Accounting
• Production planning
• Manufacturing
• Quality assurance
• Cash register
• Product demos
• Windows
• Fashion retail
• Teaching
•
• Fundraising
• Human resources
• Microsoft Outlook
• Janitorial experience
• Microsoft Excel
• Cleaning
• GFSI
• Office management
• Salesforce
• MailChimp
• Supply chain
• JavaScript
• Content management systems
• Software troubleshooting
• HVAC
• Maintenance management
• Mechanical knowledge
• Facilities management
• Low voltage
• Google Suite
• Retail sales
• SharePoint
• Proposal writing
• Digital marketing
• User research
• Archives management
• Assistant manager experience
• Writing skills
• Maintenance
• Microsoft Powerpoint
• Retail management
• Wine knowledge
• Sanitation
• Cocktail experience
• Security
• Food service
• Purchasing
• Guest relations
• Root cause analysis
• Procurement
• Stakeholder management
•
Education
Penn Foster University
Bachelor of Arts in B.A.-Hotel/Restaurant Managment February 2011 • Scranton
Bachelor of Arts in B.A.-Hotel/Restaurant Managment Licenses and Certifications
Bassett
State
January 2025
Updated state licenses
Skills
Legal Requirements Marketing Strategy Resolve Conflicts Leadership Friendly Coaching Team Training Job Training Determined Customer Need Customer Satisfaction Potential Conflict Resolution Maintained Compliance Employee Development
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