United States Support Assistant
Resume:
Renee M. Peterson
**** ******* *****, *******, ****** 66514
*************@*****.***
https://www.linkedin.com/pub/renee-peterson/a/345/a2a
PROFESSIONAL SUMMARY
I am a very passionate person that cares about others and what is important to them. I have made call rosters, telephone trees, worked with community agencies for training and assisting units, Soldiers and their Families on Family Readiness issues. I have proven written and oral communication skills coordinating with local, regional and National level stakeholders, civilian and military.
PROFESSIONAL EXPERIENCE
United States Army – Fort Riley August 2024
Contact/Volunteer Representative/Patient Advocate
My role as the Contact Representative is a vital role as I provide support and guidance to patients navigating the healthcare system. This position requires interacting with patients and their families while they are in the hospital, and engaging with patients across various clinics, while maintaining a courteous and empathetic demeanor. As the Contact Representative I also am responsible for assisting with the onboarding of volunteers to the organization, conducting newcomers’ orientation as needed and assisting at the information desk. I have developed a strong understanding of the hospital's layout, services, and processes, as well as staying up to date with any changes or updates. I received all Interactive Customer Evaluations (ICE) and make sure that they are completed within the 7 days. Effective communication skills and a friendly attitude are essential, as I often be deal with individuals who may be stressed, anxious, or in need of urgent care. My ability to remain calm, composed, and helpful significantly contributes to the overall efficiency and atmosphere of the medical facility.
United States Army – Fort Riley – August 2023-August 2024
Medical Support Assistant – 40 hours a week
Serve as a Medical Support Assistant supporting the Central Appointment Line. Receive and schedule appointments for Primary Care, and Specialty clinics. Make referral phone calls for Audiology and General Surgery and make those appointments. I participated on the Video Connect Committee working on transitions from Virtual appointments to video appointments. I also participated on the team that provided guidance for the booking guidelines.
United States Army Contractor – Fort Riley September 2022 – August 2023
Personnel Assistant 1 – 40 hours a week
Assist Soldiers with verifying and updating paperwork prior to deployments and annual updates. Process Soldiers prior to manifesting, ensuring all information is entered correctly into the computer systems. Coordinates with Chain of Command to ensure all information is correct and done in a timely manner.
Milford Fish Hatchery – Milford, Kansas February 2021- September 2024
Administrative Secretary – 10 hours a week
Inputs all bill payable onto Field Request Form, get approval from Hatchery Manager and sends them to State. Enters employee time sheets into the State System.
Rolling Meadows Golf Course – Milford, Kansas January 2019 – September 2022
Administrative Secretary – 40 hours a week
Input daily data, make deposits daily, input bill data, input credit card data, input payroll data, schedule daily employees and make sure all paperwork is ready for golf tournaments at the golf course.
United States Army – Fort Riley, Kansas September 2018 – December 2018
Child and Youth Program Assistant – Flex Hours (0-32)
Plan, coordinate and conduct activities for program participants based on observed needs of individual children and youth ranging in age from 6 weeks to 5 years. Implement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth.
Visiting Angels – Cameron Park, California July 2017 –December 2017
Care Giver – Hour’s average 6 hours a week
Provide home care to clients by making meals, driving them to Dr. Appointments, helping them get up from chairs, walking with them, helping with baths, making sure medications are taken, and helping them with errands.
Volunteers of America Veterans Services – Mather, California December 2016 – March 2017
Case Manager – Hours worked 40 a week
Served as a Case Manager for Homeless Veterans by being a liaison between the Veterans and community service agencies and providers. Assured a safe, nonjudgmental environment for the Veterans. Maintained positive, professional relationship with Veterans and staff.
Provide records and services in compliance with Supportive Services for Veterans Families policies, regulatory and funding source requirements.
Documented and reported all Veterans concerns and/or infractions that could impact the program security.
Provide crisis management as needed and mediate conflicts with landlords.
VA Medical Center – McClellan, California March 2016 – December 2016
Medical Support Assistant – Hours worked 40 a week
Served as a Medical Support Assistant supporting the Compensation and Pension (C&P) section. Receive and schedule requests for C&P, notify the veteran by mail and/or telephone of the appointment(s), assuring patient records and C-files security, maintaining an adequate flow of processed requests, providing information to veterans on the C&P process, providing administrative support for clinical staff who perform the exams; monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities.
Coordinate activities between VA Regional Offices (VARO) and VBA Appeals Management Teams to comply with Federal entitlement guidelines for veterans.
California National Guard Contractor – Roseville, California September 2015 – March 2016
Family Assistant Specialist – Hours worked 40 a week
Provided information, assistance, referral, and follow-up services to Services Members, Families, Survivors, and Veterans from all branches of service and components regarding pay/financial issues, military medical benefits, legal issues, ID Cards/DEERSS enrollment and a wide variety of other Family related issues. Broad knowledge, experience and skills in the areas of Military personnel, human resources, and Family Programs. Working knowledge of military well-being programs, Family programs and the deployment support cycle requirements.
Document all outreach and cases in the Family Management Program (FMP)
Develop and maintain directory of resources, agencies and organizations that can assist Service Members, Family Members, Survivors and Veterans.
California National Guard Contractor – Roseville, California August 2013 – August 2015
Family Readiness Support Assistant - Hours worked 40 a week
Assist in implementation and maintenance of Family Support Services for family members separated from the military sponsor due to mobilization and training efforts, or other duty requirements. Promote effective communication between the Command, community resources and family members. Assist in preparation and coordination of briefings and Family Resource courses. Prepare correspondence and reports for the National Guard Bureau, Arlington, VA. Ensure proper security measures regarding office records and computer output. Answer routine and non-technical requests such as status of reports and suspense dates. Ensured that all volunteer travel was put in the Defense Travel System (DTS) correctly.
Wrote a handbook specifically for the new recruits just beginning their career in the National Guard
Supported over 1,200 new recruits just beginning their career in the National Guard and their family
United States Army– Fort Benning, Georgia September 2007 – July 2011
Family Readiness Support Assistant – Hours worked 40-50 a week
Assisted in preparation and coordination of briefings, orientation, and workshops to inform Soldiers and family members of the Family Readiness program and deployment/reunion issues. Facilitated safety and informational briefs regarding alcohol and drug abuse for Soldiers returning from deployment. Provided consult to service members regarding alcohol issues as requested by the Command.
Prepared and distributed flyers, letters, calendar and newsletters
Prepared correspondence and reports
Maintained calendar of activities
Planned a Family Readiness trip for 150 people for training, made all hotel and bus reservations, booked the speakers, and arranged sight-seeing
Planned a Family Readiness trip for 50 people for training, made all hotel reservations, booked the speakers, and arranged sight-seeing
EDUCATION
Washburn University – Topeka, Kansas
Bachelor of Arts with Minor in Public Administration
Cloud County Community College – Concordia, Kansas
Associates of Arts – General Studies
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