Customer Service, Data Entry, Logistics, MS Suite
Resume:
Evie Cotton
Durham, NC *****
******.***@*****.***
Professional Summary
Ambitious, client oriented individual with a wide breadth of knowledge in and around the travel and aircraft industry, offering solid comprehension of cultural diversity and adept at managing concurrent objectives. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.
Authorized to work in the US for any employer
Work Experience
Crew Scheduler
Wheels Up Private Jets-Chamblee, GA
January 2022 to Present
• Coordinates commercial travel for pilots going on/off rotation.
• Daily Hotel and Car Rental logistics
• Manage pilot schedules in compliance with FAA regulations
• Training fellow Schedulers on changes to company policy and scheduling protocol as required
• Working directly with Aircraft Scheduling, Flight Control and Maintenance to keep jets moving and customers happy.
Assistant Field Supervisor/ Lead Tech Inside Utilities Inspection Southern Cross-Florence, KY
September 2020 to January 2022
● Customer Service
● Field Trained new employees on Natural Gas Detection and Safe Practices
● Inspected Natural Gas meters and piping inside residential and commercial homes and businesses
● Used specialized equipment to analyze air quality
● Assisted with the management of a team of inspectors, organizing appointments and dispersing work on a daily basis. Ensured all team members had the appropriate training and materials to do their jobs safely and efficiently
Repairman/ Unlicensed Structural Mechanic
Airborne Maintenance and Engineering Services-Wilmington, OH June 2018 to September 2020
● Structural Mechanics focused on Sheet Metal repairs and fabrication
● Completed repairs or fabricated parts as dictated by AMMs and supporting manuals
● Wrote reports and maintained maintenance records for passenger and cargo aircraft
● Worked directly with inspection and aircraft representatives
● Specialized in the maintenance of B767 and B757 aircraft
● Confined Spaces Certified
Ramp Agent
Menzies Aviation-Hebron, KY
February 2018 to June 2018
● Loaded and unloaded passenger cargo
● Delivered cargo to baggage claim
● Assisted with the transport of pets
● Cleaned and preformed nightly security checks on all aircraft Resting Over Night
● Drove Tugs to and from the gate, around aircraft.
● Marshalled Aircraft to and from the gate
● Worked directly with flight attendants, pilots, aircraft mechanics and operations to properly support needs and problem solve in order to ensure on time departures and arrivals. Travel Assistant
Corporate Travel Services-Cincinnati, OH
October 2016 to June 2018
● Managed all reservations and fielded inquiries for corporate professionals, including airfare, hotel accommodations and business dinners.
● Handled all grocery shopping and luggage delivery, acquiring necessary items needed during a client's stay and arranging to have said items waiting in their rooms upon arrival.
● Collaborated closely with each client to ascertain the kinds of meals and foods that would meet his or her needs.
● Achieved cost-savings by developing functional solutions to transportation problems.
● Transported clients to events and programs according to the activity schedule. Customer Service/ Gate Agent
Trego Dugan Aviation-Hebron, KY
June 2017 to February 2018
● Assessed customer needs and upsold products and services to maximize sales, while delivering a high level of service and support, paving way for future business opportunities.
● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
● Trained new employees on procedures and policies in order to maximize team performance and maintain safe use of equipment, including driving electrically and Hydraulically driven Jet Bridges.
● Provided disabled customers with assistance in preparing required travel documents and forms as well as transportation to and from the gate.
● Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
● Contacted customers to advise on travel conveyance changes and to confirm reservations.
● Worked directly with flight attendants, pilots, aircraft mechanics and operations to properly support needs and problem solve in order to ensure on time departures and arrivals. Education
Cincinnati State Technical and Community College
February 2018
Skills
• Logistics
• Mechanic Experience
• Proficiency with mechanical and electric tools
• Customer Service/ Relationship Development
• Microsoft Outlook
• Administrative support
• First Aid/CPR
Certifications and Licenses
First Aid Certification
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