Customer Service Personal Trainer
Resume:
Andrew P.
Ziegler
*** ***** ****** ********, ** 95035 Phone: (408)
***-**** *****: *************@*****.***
SUMMARY OF QUALIFICATIONS:
o 19 years of experience in fitness, nutrition, and health industry, many in leadership roles with direct experience in fitness training and sales. o Bachelor’s Degree in Kinesiology/Nutritional Health. o Current nationally accredited personal trainer and group exercise certification. o Current CPR/AED certification.
o Ability to train and motivate a cohesive team.
o Solid organizational, time-management and planning skills. o Knowledge of computer skills MS office, and basic software programs, ClubReady. o Bi-lingual in Spanish and English.
SKILLS / EXPERIENCE:
Customer Service &
Sales:
o Generated new clients by selling gym memberships or personal training packages. o Maintained knowledge of products sold within the department and the industry o Responded to customer inquiries and made suggestions about helpful products or methods.
o Served customers and provided information regarding membership, facilities, and timetable
packages.
o Taught fitness classes and training workshops to educate studio owners on best practices.
o Assessed and created workout and diet plans for clients. o Coordinated group fitness classes and timetables. Marketing & Operations:
o Ensured the profitability and strong financial performance of the organization. o Implemented marketing programs to attract new customers. o Developed a successful business plan, including budgets, marketing, sales projections and evaluation of competitors.
o Coordinated job fairs and other events to increase gym membership. o Analyzing store turnover figures and developed action plans with appropriate department managers.
o Presented regular periodic and YTD report updates and business reviews. o Completed periodic audits in areas such as price checks or specific product quality checks as
necessary.
o Processed daily banking and other administration duties.
o Monitored the overall maintenance of the club.
Management Responsibilities:
o Performed evaluations of trainers and provided mentoring for improvement as needed. o Managed the recruitment, hiring, orientation, on-going training, and supervision of staff. o Oversaw the professional development of staff and worked hard to maintain diversity within the
front-end of the organization.
o Managed front-end operations, cash office, and efforts to ensure highest level of customer service.
o Established performance goals for department and empowered associates to meet or exceed targets.
EMPLOYMENT HISTORY
Mobius Fitness and Recharge. General Manager/Sales Manager. 2020-2023 Flywheel Sports. General Manager/ Cycling Instructor. 2016 - 2020 24 Hr. Fitness Personal Trainer / Sales Rep. 2012 – 2015 Gold’s Gym SF Fitness / Sales Manager 2009 – 2012 Active Nutrition Sales Manager 2006 – 2013
EDUCATION: B.S Kinesiology/ Nutritional Health, Saint Mary’s College, Moraga, CA, 2005
Occupational Related Courses: NASM, ISSA, NPTI fitness training. Certifications: Fitness Trainer / Group Fitness Trainer CPR/AED
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