Customer Service Data Entry
Resume:
JASMINE SMITH
SKILLS
• Customer Focus
• Call center experience
• Building rapport
• Live chat support
• CRM Software
• Assertiveness
• Typing Speed
• Critical Thinking
• Dispute Resolution
• Customer Service
• Problem-solving abilities
• Data Entry
• Microsoft Outlook
• Microsoft Excel
• Document Control
• Customer Relations
• Office equipment proficiency
• Microsoft PowerPoint
• Scheduling
• Data Collection
• Product Knowledge
• Quality Assurance Controls
• Account Management
Customer Relationship Management
(CRM)
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• Computer Proficiency
• Filing
• Microsoft Office Suite
• Paperwork Processing
• Follow-up skills
• Appointment Scheduling
• Medical terminology knowledge
• Software CRM system proficiency
• Administrative Support
• POS systems expert
Accomplished in enhancing customer experiences and exceeding service expectations, I leveraged my proficiency in CRM software and exceptional problem-solving abilities. My dedication to building strong customer relationships and my adeptness in account management significantly boosted client satisfaction, positioning me as a pivotal asset in customer service and administrative roles.
WORK HISTORY
March 2021 - Current
Customer Service Representative Agent Tru Green, Remote August 2018 - March 2021
Account Representative Chime, Morrow, GA
Answered customer telephone calls promptly to avoid on-hold wait times.
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Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
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Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
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Built rapport with clients through active listening, empathy, and understanding of their individual needs.
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Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
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Responded to customer requests for products, services, and company information.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
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Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
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Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
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Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
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• Contacted customers to assess satisfaction and current needs. Assisted clients in navigating complex financial and legal processes to reduce risks.
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• Kept detailed records of customer interactions for optimal traceability.
• Implemented customized account plans to meet individual client needs. Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
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• Analyzed accounts for delinquencies and other ongoing issues. Consistently exceeded quota expectations leading the way among fellow representatives.
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Retained high-value clients by providing exceptional support and personalized service.
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CONTACT
Atlanta, GA 30344
*********************@*****.**
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Bold Profile
January 2014 - August 2018
Customer Service Representative Sequium Assets And Solutions, Marietta, GA
July 2011 - January 2014
Medical Administrative Assistant One Stop Medical Clinic, Atlanta, GA Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
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Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
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• Interpreted financial data to identify trends and opportunities. Streamlined account management processes to improve efficiency and reduce errors.
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Negotiated contracts and agreements with clients to achieve favorable terms.
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Analyzed sales data to identify trends and areas for improvement in account management strategies.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled customer inquiries and suggestions courteously and professionally.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Met customer call guidelines for service levels, handle time and productivity.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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Promptly responded to inquiries and requests from prospective customers.
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Organized paperwork such as charts and reports for office and patient needs.
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Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
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Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
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Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
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Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
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• Generated reports and logged patient information for reliable records. Verified insurance coverage to prepare for upcoming patient appointments.
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Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
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• Greeted patients and provided required paperwork to facilitate services.
• Adhered to strict HIPAA guidelines to protect patient privacy. Used Software to schedule appointments for doctor visits and procedures.
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Provided prompt, polite and professional in-person and telephone customer service.
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Obtained pre-authorization from insurance companies ahead of medical services.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
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EDUCATION
May 2010
Diploma Mathematics, Science, Social Studies, Language Art Chapel Hill High School, Douglasville, GA
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