Customer Service Representative
Resume:
JAMECCIA BAILEY
Union, Mississippi 39365
Email: **********@******.***
Skills Summary
Computer skills (typing WPM 40), Excel, Microsoft Word, PowerPoint, EPIC experience, answering phones, fax and scan documents.
Education
Master of Business Administration Degree with a concentration in Healthcare Administration MBA, University of West Alabama Livingston, Alabama - December/2024
Bachelor of Science Degree BS with three areas concentration: Psychology, Social work, and Business, Mississippi State University-Meridian Campus Meridian, MS - May/2022
Associate of Science Degree AS, East Central Community College Decatur, MS - July/2020
Experience
Lowe’s Home Improvement Philadelphia, MS
Customer Service Representative
August 2019- January 2024, 40 hours of work per day
Cashier and customer service needs and earned cashier of the month December 2021-January 2022
Pearl River Resort Casino, Philadelphia, MS
Count Auditor Accounting-Finance Department
October 2021-March 2023, 40 hours of work per day
Experience in managerial accounting, strategic business policy, and marketing management. Furthermore, transfer the funds to the spreadsheet in Excel based on what I read on the machines, retrieve tickets from the boxes to read the numbers and enter them into the computer, and arrange the tickets according to their most recent date.
Pearl River Resort Casino, Philadelphia, MS
Call Center Supervisor
July 2021-November 2023, 40 hours of work per day
Monitor agents, interviews, schedules, reservations on rooms, answer calls from customers inbound and outbound throughout the entire shift, daily call reports, checked agents calls, PBX operator calls
Awards and Acknowledgements
Dean’s List, 3.0 East Central Community College Decatur, MS 2018
Dean’s List, 3.25 Mississippi State University-Meridian Campus Meridian, MS 2020
Dean’s List, 3.5 The University of West Alabama 2023 and 2024 Livingston, Alabama
ACTIVITIES: Band Clarinet, East Central Community College 2015
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