Executive Assistant/Program Analyst

Michel Shane Campbell

*** ****** **** **., *********, GA 30813 Citizenship: U.S.A. by birth

Cell: 912-***-**** Veterans Preference: Yes

Personal E-Mail: ******.********@***.*** Highest Permanent Grade Held: SV H

PROFILE:

As a former Program Analyst and Inspector, I hold a 25-year background in coordination, development, and performance of security/regulatory operations and training as well as twelve years of government service. Expansive retool and consolidation experiences within an administrative environment. Keen multitasking and strategic sensibilities with the command to balance priorities and evaluate data to promote the organizational objectives and missions. Strong leadership and communication skills with various professional contacts and personal networks to accomplish any task at hand.

EMPLOYMENT HISTORY

Program Analyst, SV H

Transportation Security Administration, Glynco, Georgia August 2022 – January 2025

Acting Team Lead

oActed in the position of Program Analyst, SV I band (GS 13), and regularly performed all duties for a three-PA team while the team lead was indisposed. All duties were as follows...

oReviewed project plans then organized a weekly and daily strategy to proficiently tackle each item to accomplish all processes with low staffing.

oServed as the primary point of contact and technical specialist to management, adjacent offices, and stakeholders for the Registrar’s Office. Communicated technical and non-technical information to targeted audiences.

oAssessed and evaluated work plans using a wide range of qualitative and quantitative methods, to determine unsatisfactory processes and decide on the best course of action to remedy deficiencies.

oGathered and analyzed data from various sources, prepared reports and spreadsheets, presented briefings to senior managers on study findings, and provided recommendations.

oAnalyzed unfamiliar Lead Registrar assignments to complete processes; employed a method of reverse engineering, reviewed previous work, and employed critical thinking to improve processes and perform duties correctly.

Program Analyst Duties

oSupervised the performance of all the following and consulted with colleagues to assist or train with a high level of expertise.

oAssessed resource requirements both long-term and short-term.

oApplied principles of knowledge, tools, and practices to assist in program measures and metrics coordination, development, and implementation.

oRegularly reviewed and assessed the work of colleagues and the team lead to ensure all processes were completed correctly and provided feedback to the team as necessary.

oCollected and researched data for evaluations of programs and operations as well as reviewed, analyzed, and provided information from multiple systems including the Online Learning System (OLC), Student Administration and Scheduling System (SASS), and internal reports.

oCollaborated with colleagues and stakeholders, across functions and departments to build alliances and achieve common goals.

oWorked in partnership with team and adjacent departments to develop required documents and forms, address inquiries, and resolve interdepartmental issues using a high level of oral and textual communication skills.

oEmployed different strategies to acquire data. Collect information from a variety of sources for research and analysis of projects/specific matters. Research and analyze security procedures, standards, and policy requirements. Analyze facts while data finding and devise solutions to assigned issues associated with programs and projects.

oDetermined program effectiveness by employing qualitative and quantitative analytic tools through data analysis to identify trends, issues, and inconsistencies.

oEnsured program goals are met by evaluating program effectiveness and making adjustments as needed.

oEntered data and maintained a high degree of accuracy for all manual, automated database, and electronic office files and records, ensuring consistency with the Privacy Act or other regulatory requirements.

oRecorded data into the OLC, transferred information into Excel workbooks, and maintained record files on SharePoint. Records were archived using technology tools for later retrieval and auditing.

oDeveloped, updated, and refined the TSA Academy Registrar Handbook as well as trained colleagues, instructors, and the field in the use of new forms, reports, and procedures.

oReviewed the completion of data material from different sources then compiled data for upper management and duty personnel to manage adverse circumstances.

oAudited student registration, attendance, arrival status, and other pertinent information to compile into reports for the field, department heads, and management.

oGathered and organized information on problems or procedures, evaluated alternative resolution methods, and presented recommendations to the supervisor or team lead.

oSubmitted solicitations for student registrations and processed registration changes within web applications and workbook records.

oConducted routine assessments and validations of agency scheduling requirements and supporting operating systems relative to training programs.

oAttended, contributed, and hosted online and offline meetings which included training sessions and trouble-shooting roundtables.

oPerformed duty functions including outreaches to parties during crises, resolving conflicts and issues, communicating information to upper management, and recording information concisely in reports.

oAssigned testing and questionnaires to students via web applications and credited students for class completion as well as equipment proficiency, including crediting on the Credly system.

oDeveloped a variety of reports including the Seat Forecasts and Use report, progress and completion reports, and student expected and arrival reports, among others.

oAs the Customer Service Representative, the needs of students and visitors were addressed in a friendly and helpful manner concerning lodging, diet, transportation, and early arrival accommodations.

oAs the Records Management Officer, records were archived, audited, and reviewed for accuracy. Data was then compiled into a report and forwarded to the appropriate government agency.

oLiaised with inner agency departments and stakeholders daily to maintain student information, process, assign training, troubleshoot processes, and arrange travel and lodging.

oParticipated in activities and exercises, including Diversity and Inclusion as well as team building, to improve the workplace by developing strong interrelation skills.

oTrained and evaluated new team members and detailees, provided constructive feedback as necessary, and assigned processes to complete the work plan.

oProvided guidance and assistance to new team members and detailees to accomplish work activities and to solve difficult issues. Delivered oversight and review of work processes.

oDeveloped tools for other departments to ensure the accuracy of information including instructor guides, Excel self-correcting formulas, and provided training to instructors.

oTook the initiative to appropriate the position of Duty Personnel Manager to ensure that duty positions are assigned, swaps are processed, and duty calendars are distributed.

oWrote the Class Record Guidebook, which was developed and provided training for Operations instructors on the Class Records and Class Folders.

Training Specialist

General Dynamics Information Technology, Federal Law Enforcement Center February 2022 – July 2022

Provided course training for Transportation Security Administration (TSA) Basic Training Program (BTP), Phase II as a TSA Screening Operations Subject Matter Expert as well as a Technical Advisor for designing presentations and training aids.

Operated and trained workforce on the use of electronic equipment, security-related scanning technology, computer systems, and software to ensure work efficiently with the most current technology available in the workplace.

Trained workforce on the Federal Transportation Security Standard Operating Procedures.

Developed training aids, including flow charts, procedural graphic designs, and PowerPoint presentations.

Collaborated with co-instructors to design efficient training labs and schedule class coursework.

Refined and streamlined curriculum, adding training best practices and relevant antidotes to prepare students for real-world situations.

Provided remediation and guidance to students who require advanced attention to elevate their skill level.

Mentored students to motivate them toward a multifaceted career with a focus on advancement, ethical standards, and professionalism.

Operated and led WebEx virtual meetings and student classes.

Created guidelines, training handouts, training courses, instruction manuals, and training evaluation reports.

Recorded all duties and events providing a thorough description of specific actions taken and objectives accomplished during the assigned period.

Transportation Security Inspector - Surface, SV H

Transportation Security Administration, Mobile, Alabama March 2014 – February 2022

Acting Team Lead

oActed in the position of Transportation Security Inspector - Surface, SV I band and performed all duties for a two-inspector team for several weeks to months while the team lead was indisposed due to regular time off leave and extended medical leave. All duties were as follows...

oReviewed TSI-S work plan and organized a strategy to efficiently tackle each item to accomplish all inspections with insufficient manpower available.

oProviding guidance and assistance to colleagues in different modes to solve difficult issues and serving, as well as overseeing and reviewing the inspections and non-inspections of other TSIs.

oServed as a technical specialist and primary point of contact on transportation security regulations for the FSD, AFSD, and industry stakeholders.

oApproved submitted inspections and outreaches of other TSIs, providing feedback as necessary.

oTrained, supervised, and evaluated new hire TSIs, providing constructive feedback as necessary and assigned inspections and non-inspection activities to complete the work plan.

oPrepared analytical reports and spreadsheets, and presented briefings with recommended actions to FSD and AFSD on study findings and recommendations.

oCompleted work processes and assigned duties given to the TSI-S team lead, with little to no previous training; employing a method of reverse engineering, reviewing previous work, and critical thinking to perform duties correctly.

Regulatory Inspection

oPlanned and organized work, analyzed dilemmas, identified solutions, gathered data, and effectively communicated orally and textually.

oPerformed the role of a lead Inspector of a Surface team while conducting inspections and outreaches which included organizing and developing a plan of action, instructing and collaborating with the team to accomplish a given task, and leading by example to promote a high level of professionalism in the performance of duties.

oDeveloped program and public policy recommendation presentations regarding stakeholder policies concerning federal regulations and overall security which impacts the public.

oCollected and researched data for evaluations of programs and operations as well as reviewed, analyzed, and provided information from multiple systems including the Performance and Results Information System (PARIS), Salesforce, Homeland Security Information Network (HSIN), Web Emergency Operations Center (WebEOC), industry Security Profiles, rail Station Profiles, and Baseline Assessment for Security Enhancement (BASE), and agency compliance reports.

oEntered data into the PARIS/Salesforce which is pertinent to investigations, incidents, and inspections. Enter airport data into the Performance Management Information System (PMIS) for hub and spoke airport; report incidents to TSOC and enter said incident into WebEOC and the Daily Log to ensure all pertinent information is captured.

oConducted investigation of Federal Regulatory violations to include researching and interpreting laws, regulations, guidelines, security profiles, and approved procedures to provide findings and suggest penalties and/or fines.

oEnsured that regulated entities were in compliance with security regulations, policies, and adherence to investigate potential risks by conducting an outreach program that ensured best security practices. Verified the compliance history of all regulated entities and individuals.

oConducted inspections of procedures performed by regulated rail carriers and Toxic Inhalation Hazard (TIH) shippers as directed by the Code of Federal Regulations then collected applicable information to complete reports in an accurate and timely manner.

oExecuted inspections of incidents related to rail entities that may cause a security or safety threat, collecting evidence and applicable information; then constructed reports in an accurate and timely manner.

oPerformed Station Profiles and BASE assessments of rail/highway stations and facilities to evaluate and record security posture and to recommend areas of improvement that should be addressed by the entity, providing advice and guidance for improvements on policies. Analyzed management information requirements to operate program or administrative reporting systems.

oOversaw the development of Security Plans for rail yards, shipyards/docs, and chemical companies by reviewing past plans and Security Profiles, applied Federal Regulation Guidelines, and executed analysis of gathered information, both quantitative and qualitatively into the new plan.

oInterviewed stakeholders, Rail Security Coordinators (RSC), police officers, firefighters, and subjects of an investigation as well as railroad, bus terminal, UES, and security employees. Take extensive notes of interviews and events. Reviewed legal documents and police reports.

oParticipated in compliance testing of screening personnel in collaboration with Aviation and Cargo Inspectors as well as Transportation Screening management. Perform compliance testing of railroads in the process of tracking the location of Rail Security-Sensitive Material (RSSM) cars containing Toxic Inhalation Hazard (TIH) materials.

oProvided Security Enhancement Through Assessment (SETA) and Security Awareness presentations to school systems to evaluate vulnerabilities and enhance security posture to ensure the safety of bus drivers and student passengers.

oAccomplished outreaches and collaborations with regulatory stakeholders including rail carriers, shippers, and reporting entities to complete work assignments, build professional reports, and create positive relationships as a representative of TSA.

oConducted High Visibility Activity (HVA) at a variety of mass transit multimodal, rail, and bus stations.

oScheduled meetings and assignments with teams, stakeholders, and regulated entities.

oPerformed presentations to targeted audiences related to TSA promotions, security evaluations, and/or security training; communicating technical and non-technical information in a manner that is digestible for the listeners.

Administrative Duties

oReviewed and administered daily schedules, work plans, and briefings; collaborated with mode lead to organize and structure future inspections; critiqued reports and administrative documents of officers for consistency and clarity; provided extensive computer work, including creating spreadsheets and databases, designing work schedules, and troubleshooting computer issues.

oRecorded daily activities and input Administrative Reports into PARIS to account for performed duties during a pay period.

oAssessed risks-versus-threats based on incomplete or conflicting information and interpret the significance of incidents; recommend actions to ensure minimal losses of resources or property. Incidents outside of normal standard operating procedures are referred to the appropriate staff member for resolution.

oEnsured that superiors were aware of ongoing activities and recognized when to call to their attention important new information that may require further examination or action.

oExplained and defended decisions and actions made to a security inspection or incident both orally and textually as well as other requests for information.

oAuthored manual of duties, compiling all information and procedures assigned to the Transportation Security Inspector - Surface and other designations to provide knowledge of functions during future transitions.

oPerformed inspection of security equipment, including vehicles for safety and functionality.

oRecorded all duties and events into the Management Control Objective Plan (MCOP) providing a thorough description of specific actions taken and objectives accomplished during the assigned time period. Compile reports for review by the Federal Security Director.

oParticipated in course development for Compliance TSI Basic (CTSIB) Training Program and TSO New-Hire courses as a Surface Program Subject Matter Expert as well as a Regulatory Technical Advisor and Graphics Design Specialist for designing presentations and training aids.

oWrote the local Surface Compliance Guidebook as a quick reference guide for a local office SOP.

IT Point of Contact

oEnsured operation of server and security system equipment via troubleshooting, light maintenance, and software configuration. Repair network server equipment and devise workaround strategies to maintain functionality after catastrophic systems failure.

oMaintained and repaired computer hardware and software-related issues for Mobile hub and spoke airports including configuring programs and troubleshooting peculiarities for computers, peripherals, phones, data devices, and screening equipment.

oConfigured and programmed cellular phones, data devices, and VoIP phone systems. Verified that users properly employed TSA-owned wireless communication devices and services for both official and non-government purposes.

oCollaborated with IT specialists and regional IT technicians to resolve computer and electronic device problems.

oDeveloped and maintained TSA SharePoint sight, moderate activating, grant access and assign level of usability of iShare sites.

oCreated InfoPath, Excel, and MS Word files for record keeping.

oTrained workforce on the use of electronic equipment, computer systems, and software to ensure work efficiently with the most current technology available in the workplace.

Owner / Manager / Information Technology

Souper Art, LLC (Campbell Kidz, Inc.), Grand Bay, Alabama May 1994 – October 2017

Business Owner

oCoordinated and scheduled appointments and duties for childcare, computer care, and graphic arts services; maintained records of accounting and business expenses.

Graphic Design

oGraphic design of DVD covers and posters for an independent film company (JeTi Films), business advertisements, gift posters, personalized greeting cards, t-shirt design, flash art, customized PowerPoint presentations, and parade float displays using pen and ink illustrations as well as Adobe Photoshop and Adobe Illustrator.

oCaricature, cartoon, and detailed illustrations for realistic, impressionist, and surrealistic concept designs.

oCoordinated/scheduled appointments and duties, consulted with clients, and maintained records of accounting, work done, and business expenses.

Computer Repair/Developer

oComputer care assistance involved desk top and file organization, maintenance and upgrading of software and hardware, and inspecting and cleaning of all parts and equipment.

oCorrected computer-related problems including the removal of viruses, resolved software issues, and repaired peripheral equipment.

oProvided software instruction and training to computer novices.

Executive Assistant / Program Analyst, SV G

Transportation Security Administration, Mobile, Alabama March 2013 – March 2014

Provided high-level, exceptional administrative and programmatic support to the Federal Security Director of the Transportation Security Administration for the State of Alabama.

Tracked projects and/or actions and coordinated completion with internal senior management, project managers, and other individuals.

Gathered, communicated, and presented information on projects, programs, services, policies, and procedures to meet the needs of the Director, senior staff, and customers.

Conducted a variety of duties and was given responsibilities previously assigned to I band personnel.

Ensured operation of server and security system equipment via troubleshooting, light maintenance, and software configuration.

Maintained and repaired computer hardware and software-related issues for Mobile hub and spoke airports including configuring programs and troubleshooting peculiarities for computers, peripherals, phones, data devices, and screening equipment.

Configured and programmed cellular phones, data devices, and VoIP phone systems. Verified that users properly employed TSA-owned wireless communication devices and services for official and non-government purposes.

Troubleshot and repaired network server equipment and devised work-around strategies to maintain functionality after a catastrophic systems failure.

Collaborated with IT specialists and regional IT technicians to resolve computer and electronic device problems.

Ordered and maintained control inventory of electronic equipment in AIM computer data entry systems and backed up information in an Excel spreadsheet.

Audited and verified forms management is in compliance, there was no misuse of wireless devices, and/or ensure media requests are properly maintained and followed.

Developed and maintained TSA SharePoint sight, moderate activating, granted access, and assigned level of usability of iShare sites.

Created InfoPath, Excel, and MS Word files for record keeping.

Set up teleconferences via Video Teleconference Center (VTC) or Office Communicator for state and federal meetings. Maintain video equipment and record logs of VTC usage.

Trained workforce on the use of electronic equipment, computer systems, and software to ensure they can work efficiently with the most current technology available.

As Passenger Support Specialist Program POC (PSS) and TSA Pre-Check POC, I oversaw, scheduled training, and provided updated PSS and Pre-Check information among the workforce.

Addressed customer comments and complaints to ensure quality control, provided feedback to the staff and passengers, investigated claims, and resolved any conflicts.

Stake Holder Liaison duties included scheduling quarterly meetings between managerial staff and airport and airline stakeholders. Developing agenda coordinated schedules of all members to ensure maximum turnout for meetings. Resolved issues with airport stakeholders (including federal, state, and local government officials) regarding problems and changes in TSA regulations and procedures by devising strategic plans of communication.

Received calls from other TSA entities, airlines, airport authorities, government agencies, the media, and the general public to include providing requested information or procedures.

Maintained work relationships with other related entities throughout TSA including headquarters and other airport operations. Assist in the coordination and distribution of communications and special operations events. Exchange ideas and develop work within the network. Provided specific skills to those at headquarters and other airports.

As a Customer Support AIM Project team member, I was assigned to troubleshoot the AIM data system, develop a corrective plan of action, and report findings to the Passenger Support Specialist and CSQIM team to vet ideas.

Oversaw distribution and development of signage and communications throughout the hub and spoke airports.

Constructed regional video communications on PowerPoint and distributed by SharePoint. Communicator slides including federal and local announcements of the various committees, fundraisers, policies, and calendar of events.

Assembled TSA newsletter for hub and spoke to include the layout, graphic design, and editing. More than a common newsletter, the publication is constructed as a magazine with extensive articles and records of local events.

Designed vector-based graphic designs and animated stills for the Office of Strategic Communications for use in signage and public informational projects. Composed contractor proposals for the design of digital signage and commercial ads. Collaborated with various departments to develop ideas and refine finished products.

Produced training video of software operations.

Recorded all duties and events into the Management Control Objective Plan (MCOP) providing a thorough description of specific actions taken and objectives accomplished during the assigned period. Compile reports for review by the Federal Security Director.

Retained and recorded usage of the Freedom of Information Act and reported all instances to the Federal Security Director.

Produced a system of key management for physical and passcode keys and maintained stock in a secured location. Recorded all locks, keys, and codes in the Airport Information Management System (AIM) as well as assigned keys or access levels to individuals, departments, and areas as necessary.

Verified compliance of recovery, storage, donation, and disposal of unclaimed property left in a TSA location with policy and procedure. Ensured that all lost and found property was handled appropriately.

Assessed risks-versus-threats based on incomplete or conflicted information and interpreted the significance of incidents; recommended actions to ensure minimal losses of resources, property, or life. Incidents outside of normal standard operating procedures are referred to the appropriate staff member for resolution.

Ensured that superiors were aware of ongoing activities and recognized when to call to their attention important new information that may require further examination or action.

Explained and defended decisions and actions made to a security incident both orally and textually as well as other requests for information.

Authored manual of duties compiling all information and procedures assigned to the Executive Assistant and other designations to provide knowledge of functions during future transitions.

Collaborated with Standard Operating Procedures (SOP) writers to develop nationwide policies for screening non-English speaking passengers.

Conducted interviews of TSA applicants and evaluated candidates’ ability to thoroughly answer all questions while meeting established criteria.

Elicited assistance and donations and collected charitable offerings for Feds Feed the Families, Combined Federal Campaign, and other charities.

Fulfilled and maintained Freedom of Information Act requests by investigating needed files and material.

Supervisory Transportation Security Officer, SV G

Transportation Security Administration, Mobile, Alabama November 2010 – March 2013

Responded to incidents, violations, and threats per the National Incident Management Systems or the FSD.

Provided covert and overt presence to detect or reduce security threats and vulnerabilities identified by intelligence and surveillance.

Assessed the performance of subordinates and provided constructive feedback daily. Reviewed job performance in sit-down meetings with team members and recommended improvement plans while guiding officers toward career goals.

Engaged in activities aimed at recognizing security threats through deployed techniques or technology as directed by management.

Identified, collected, and safeguarded evidence to be used in law enforcement actions. Prepared enforcement investigation reports that require assessing the type of legal violation.

Identification of abnormal behaviors and trends that have the possibility of causing security or safety issues by investigating test results and/or appraisal reports.

Performed regular team-based testing and training of security threats as directed by the FSD, the AFSD, and Headquarters concerning screening techniques and on-site technology.

Developed effective and efficient screener schedules for weekly and daily work assignments and officer positions for checkpoint and checked baggage

Assigned tasks and directed employees while conducting, evaluating, monitoring, and coaching subordinates. Developed workforce capabilities; recommended promotions and awards as well as corrective disciplinary actions of officers.

Created and developed incident reports and information for the Coordination Center, Law Enforcement Officers, TSOC, and superiors.

Produced and conducted briefings for shift and supervisor/manager meetings.

Based on work observation, developed and recommended new procedures and policies.

Prepared job-specific reports and documents to be submitted via email, TSOC, PARIS, and WebEOC as a form of communication to superiors and government branches. Create briefings for superiors on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.

Collaborated on the creation of strategic, workforce, and succession planning initiatives. To fulfill security requirements, alternate courses of action and assessments are formulated via cooperative teamwork.

Developed and maintained TSA SharePoint sight, moderated activating, granted access, assigned level of usability of iShare sites, and created InfoPath files for record keeping.

Participated as a team member to assist in the conception, development, and coordination of portions of the COOP for airport operations.

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