Finance Manager Customer Experience

EXPERIENCE

Finance Manager

• Improved warranty penetration by 10%

within the first quarter through tailored

sales strategies and customer education.

• Enhanced operational efficiency by

reducing deal processing times, improving

customer experience and productivity.

• Trained and mentored sales associates,

increasing deal structuring efficiency and

closing rates.

• Partnered with lenders to optimize deal

approvals and diversify financing options,

achieving a 90% deal approval rate.

DCH Millburn Audi – Maplewood, NJ

Oct 2023- Oct 2024

SUMMARY

Visionary and results-oriented

Automotive Finance Manager with 9+

years of expertise driving revenue growth,

streamlining operations, and mentoring

high-performing teams in fast-paced

dealership environments. Skilled in

finance management, sales strategy, and

customer relationship building, with a

proven track record of improving

profitability through innovative processes

and data-driven decision-making.

Recognized for exceptional leadership,

strategic partnerships, and achieving

measurable results.

Finance Manager

• Boosted PVR by over 25%, driving consistent

monthly revenue growth.

• Increased warranty penetration rate by 50%,

leading to a substantial rise in back-end

product sales.

• Conducted team coaching sessions, fostering a

high-performance culture and exceeding sales

goals.

• Strengthened lender relationships, achieving a

95% compliance accuracy rate and increasing

customer satisfaction scores.

Bell Audi – Edison, NJ

March 2021 – July 2023

CORE COMPETENCIES

• Sales Strategy & Execution

• Finance Product Expertise (Warranties,

GAP Insurance)

• Customer Relationship Management

(CRM)

• Lender & Vendor Partnership Building

• Team Leadership & Mentorship

• Operational Efficiency & Process

Improvement

• Data-Driven Decision Making

• Compliance & Risk Management.

HIMANSHU PARIKH

AUTOMOTIVE FINANCE MANAGER

PHONE: 732-***-****

EMAIL:************@*****.***

Finance Manager

• Achieved top district rankings in service

contract and warranty sales, outperforming

competitors.

• Maintained a 98% accuracy rate in financing

paperwork audits, ensuring compliance

with lender guidelines.

• Improved deal turnaround time by 15%,

reducing customer wait times and

increasing satisfaction.

Subaru of Cherry Hill /Scott Hravey

May 2018 – Feb 2021

EDUCA TION

Mumbai India

Associates Degree in Ecommerce

KEY METRICS

• Key Metrics & Achievements

• Increased PVR by 140% and warranty

penetration to 50% across multiple

dealerships.

• Reduced deal processing times by 20%,

optimizing efficiency and customer

experience.

• Achieved a 98% compliance accuracy rate,

minimizing chargebacks and ensuring legal

adherence.

• Maintained deal approval rates of up to 90%

through strategic lender partnerships.

• Boosted customer satisfaction scores (CSI),

resulting in repeat business and referrals.

PROFESSIONAL DEVELOPMENT

AND CERTIFICA TIONS

• Certified F&I Professional

• Advanced Automotive Sales Training

• CRM Systems & CDK Global Training

Finance Manager

Fred Beans Subaru – Doylestown, PA

June 2013 – July 2016

PHONE: 732-***-****

EMAIL:************@*****.***

Sales Manager

Honda of Princeton – Princeton, NJ

June 2012 – July 2013

HIMANSHU PARIKH

AUTOMOTIVE FINANCE MANAGER

Finance Manager

• Led the finance team to achieve a 140%

increase in PVR, transforming financial

operations for maximum profitability.

• Ranked 2nd in the district for service

contract penetration and warranty sales.

• Managed over 100 deals monthly while

maintaining compliance and minimizing

chargeback rates.

BMW, MT Laurel

Aug 2016 – Dec 2017

Contact this candidate