Cyber Security
Resume:
Gary Houston
***********@*****.***
Senior Operations & Program Management
IT Service Management professional with a strong technical and cyber security acumen with a documented career of optimizing diverse teams and processes to successfully accomplish set goals and milestones. Professional qualifications include.
• Cyber Security (RMF, NIST)
• Security+
• Portfolio Management
• Configuration/Change
Management
• ITIL
• AGILE
• Service Desk Management
• ACAS (tenable)
• Secret Security Clearance
• ServiceNow
• JIRA
• CMMI
Career Experience
USAF HQ AETC A6CR / Diligent July 24 – Present
Portfolio Manager
Risk Management Framework (RMF)/Cybersecurity Subject Matter Expertise and IT Portfolio Management professional performs various Information Assurance (IA) and associated security tasks and functions. Support multiple programs' Assessment and Authorization (A&A) under the NIST, DoD, Air Force and AETC implementation of Risk Management Framework (RMF), and the Federal Information Security Management Act
(FISMA).
Advise business application owners, program managers, and assisting AETC stakeholders with IT investment registration, updates, change request, and manage IT portfolio management data in the AF directed system (e.g. Information Technology Investment Portfolio Suite (ITIPS)) to support Air Force IT Portfolio management and other processes
Provide IT budget reporting and IT compliance reporting to such as: Clinger-Cohen Act, Privacy Act of 1974 as amended; Section 508, IT Portfolio Management Services, Capability Analysis Services, Governance Integration Services, and IT Investment Management Information Management Decision Support Services.
Administer, configure and assist with ServiceNow to support with Portfolio Management US ARMY MEDCOM - FTDTL / Federal Information Systems Inc. Oct 17 – July 24 Configuration/Change Management Specialist and Cyber Security Analyst Responsible for implementing and managing all aspects of organization’s Security Asset and Configuration Management (SACM) program and assisting Lead Cyber Security Analyst within Agile framework by establishing ITIL best practices to improve integrity and quality of Configuration and Change Management (CM/CHM) processes and following DHA Cyber Security requirements by leveraging key internal relationships with the client, engineering, and Program Management while providing support to the system requirements, development, testing and implementation activities. Provide client with “current” state analysis and documented implementation roadmap to obtain “desired” state with on-going continual service improvement. Cyber Security Analyst:
Create and distribute weekly reports from ACAS scans (through KARP) to various functional groups
Create and disperse weekly IA status update and IAVM reports (iavm.csd.disa.mil)
Provide information for the Cyber Security portion and present weekly status report for Contract Officer Representative (COR) meeting and provide details of those findings and convey information about the status of findings from ACAS scans and IAVM reports (patches, STIGs, POA&Ms, etc.)
Review and assess controls by reviewing procedures for different functional groups and provide artifacts for all control groups including CCIs.
Ensure timeline due dates for reaccreditation are met by identifying documents and artifacts by mapping references to controls (CCIs)
Configuration and Change Management
Wrote CM/CHM Management Plan, Implementation Plan and supplemental user guides
Collaborate with entire team to create and maintain software, hardware, and documentation configuration baselines (development, test, production, etc.)
Authored Configuration Management Plan (CMP) and Change Management Process Guide to include Critical Success Factors (CSFs), Key Performance Indicators (KPIs), Level 3 BPMNs, SIPOC charts and RACI matrices
Requested and obtained SharePoint instance and created process to systematically identify Configuration Items (CIs) and developed SharePoint Configuration Management Database (CMDB) and worked with Information Security Management, Knowledge Management and Technical management to identify CI categories and attributes
Transitioned process to Jira; using Jira’s sub-tasks to provide real-time CHM
Within Agile framework, managed Configuration and Change Management processes o Conducted and co-chaired weekly CCB
o Created RFC template
Accepted opportunity to oversee CMMI implementation project o Level 3 certification
Co-Authored multiple supporting documents
Collaborated with Information Security Management (Cyber Security) to ensure Configuration/Change Management RMF control compliance
USAF HQ AETC / SoftTech Consulting Inc. Sept 14 – Oct 17 Senior Information Systems Auditor
Responsible for establishing strategic direction and providing IT service management expertise for major USAF
(MAJCOM HQ Level) project to transition multiple “stove-piped” AETC Mission Systems into a single IT Service Provider (ITSP) by implementing DESMF (DOD Enterprise Service Management Framework – based on the ITIL lexicon).
Assisted Requirements Manager with base-lining ITSP systems
Established and implemented Configuration Management strategy by consulting with other ITSM process owners to scope configuration items, identify resources o Authored all Configuration documents
Configuration Management Charter
Configuration Management Plan (CMP)
Process Implementation/Improvement Plan
Collaborated with SharePoint developers to create temporary CMDB tool to manage configuration items
Consulted with other process owners and managers to identify key inputs/outputs and triggers to develop Configuration Management processes to manage the complete lifecycle of identified Configuration Items
Developed strategy in concert with ITIL principles to onboard other AETC IT systems
Collaborated with Knowledge Management developers to help create DMS in SharePoint
Consulted on Project Management team to configure and deploy newly acquired ITSM tool ServiceNow o Created ServiceNow CMDB
o Assisted with ServiceNow implementation and configuration of Change Management process and workflows
o Became ServiceNow SME in all aspects of system administration o Saved client thousands of man hours on code changes by utilizing tool’s “out of the box” capabilities
Assisted Records Manager with developing DMS training plan in coordination with other processes
Assisted Change Management process
Researched DoD regulatory controls (DESMF/RMF/NIST) to support system compliance and assist Information Security Management
Assisted Compliance Manager with identifying and resolving system Compliance issues
Lead effort to initiate Control and Configuration Board (CCB) process to identify key stakeholders and mitigate scheduling and resource conflicts; as well as provide accurate information and effectively communicate status updates
o CCB effort led to clarification, defining and development of Change Management process o Receive, review, approve or reject Change Requests o Collaborate with Service Validation and Testing (SVT) and Release and Deployment (RDM) processes with scheduling and User Acceptance Testing (UAT) criteria o Conduct post Change Request reviews to review process to implement Continual Service Improvement for all processes and functions
o Provide executive presentations to leadership on process updates and metrics Petco Oct 11 – Sept 14
Learning Programs Analyst
Provided professional-level, enterprise-wide support of Performance & Learning programs, including, management of Learning Management System (LMS), reporting and analytics, budget planning, analysis, and management-level oversight of end-user support and usability.
Identified and documented process requirements and opportunities to assess process and standard system functionality gaps and recommend cost-effective improvement solutions
Collaborated with outsourced offshore IT Help Desk on best practices and institute policies and procedures for supporting students
Received requests for information and independently determine the best method to compiling the data and presentation of those results
Influenced team members to impact departments to ensure project success
Engaged organization in providing feedback on Training Management program design and post- implementation success to identify improvement opportunities NCI Information Systems April 06 – Oct 10
Senior Systems Analyst/Service Desk Administrator/Manager Analyzed, advised, managed and supported the Advanced Distributed Learning Service (ADLS) a DoD Enterprise Learning Management System (Meridian) that delivers web-based training to 1.3 million users, with over 1,800 courses located on 20 partner sites and the enterprise technical staff for of an ISO 9001: 2008 registered, multi-million-dollar contract.
Collaborated with Project Manager and Program Management Office to provide supportable recommendations for enhancements to the existing configuration architecture as well as the development for future development requests by analyzing critical data
Maintained Client Management by conducting meetings and interviews with stakeholders, Government Leads, Educational Managers, Subject Matter Experts and staff to provide crucial solutions for their organizations’ mission
Managed Level II Help Desk that supported partner site administrators, content administrators and subject-matter experts
Provided organizational presentations to Headquarters’ Staff (Field Grade Officers and Senior Staff NCOs)
Lead testing and evaluation of all system changes by collecting data from Site Partners and managed senior administrators who provided data to Project Management Office Supervised day-to-day on-site Help Desk Operations for Air Force Headquarters organization that supported their D0D Enterprise Learning Management System (LMS) that provided web-based training to over 1.3 million users with 9 help desk administrators processing over 10K trouble tickets monthly.
Identified, researched, and resolved technical issues during Air Force Standardized Desktop (STD) integrations (Microsoft integrations)
Lead effort to create Unit Training Manager’s (UTM) Portal by conceptualizing functionality; thus, enabling UTMs to better report training results
Mediated government and employer negotiations to hire additional administrators to support help desk based on a needs assessment. Company increased revenue by hundreds of thousands of dollars while reducing government’s response time from weeks to hours
Scheduled coverage of 9 administrators from 6:30 AM to 8:00 PM seven days a week
Assisted groups or individuals in locating and obtaining materials pertaining to ADLS functionality and authored training manuals when unavailable Education & Credentials
Bachelor of Liberal Studies in Exercise Physiology St. Edwards University, Austin, TX
Security Clearance
Active Secret – U.S. Department of Defense
Professional Development
DHA/RMF and eMASS Training: DHA Security Plan, DHA eMASS Asset Module, DHA POA&M, eMASS CBT, DHA RMF Process Military Experience
UNITED STATES MARINE CORPS
MOS: Infantry, "B" CO. 1/23, Marines
Final Rank: Corporal (E4)
Volunteer
YMCA
Flag Football Head Coach
Destination Imagination
Evaluator/Team Manager
Girl Scouts
Troop Leader
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