Supply Chain Help Desk
Resume:
Shae Pettway
Bedford, TX ***** • 405-***-**** • **************@*****.***
Professional Summary
Experienced with end-to-end supply chain and procurement management, financial fraud and other business analysis in supply chain and accounting environments. Utilizes data-driven insights to improve operational efficiency. Track record of enhancing supplier relationships and ensuring timely delivery.
A supply chain professional with extensive experience in logistics and inventory management. Dependable team player with strong analytical skills and adaptability.
Skills
Security and fraud awareness
Application and software installations
Product and certified inspection
ERP system proficiency
Month-end closing
Sourcing and procurement
Purchase order and materials management
Network troubleshooting
Work History
Senior Fraud Help Desk Analyst, 02/2022 to Current
Fiserv – Frisco, TX
Monitor and troubleshoot ATMs in Fiserv's Card Services Operations Logistics Center
Provide prompt technical support, via phone, and email to ATM client base and technicians
Researching and investigating customer inquiries related to ATMs
Participating in continuous process improvement to improve service, reduce costs, and improve quality
Maintained detailed documentation of all help desk interactions for future analysis.
Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
Use monitoring systems to detect and prevent fraud on ATM's and debit cards
Contract Administrator, 10/2020 to 10/2021
Colorado Structures Inc. Contractor AddStaff – Colorado Springs, CO
Review, send and receive all contract to Subcontractors to assist Project Managers
Track, verify and enter insurance for subcontractors and suppliers
Monitored incoming contracts and service agreements for correct pricing and information.
Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
Assistant Procurement Supply Chain Specialist, 11/2019 to 04/2020
UTC Collins Aerospace Contractor Butler Aerospace – Colorado Springs, CO
Conducted daily meetings with upper management for the status of parts for seat orders
Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Established effective communication channels between departments for seamless supply chain operations.
Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
Worked with the Bengaluru Team to provide delivery assurance
Worked with suppliers to manage schedules, specifications and quality compliance.
Receiving Clerk, 01/2019 to 11/2019 UTC Collins Aerospace Butler Aerospace – Colorado Springs, CO
Supply Chain Receiving Specialist, 10/2021 to 02/2022 Amazon – Coppell, TX
Project Homeowner and Small Business Advisor, 02/2017 to 02/2019 Home Advisors – Colorado Springs, CO
Oil Leasing Assistant, 06/2015 to 09/2015 Enterprise Oil Contractor Via Accel Staffing – Oklahoma City, OK
Accounts Payable - Receivable Procurement Team, 04/2013 to 12/2014 Chesapeake / 77 Energy – Oklahoma City, OK
Crude Oil Contract Lease Coordinator, 01/2011 to 01/2013 Blue Knight Energy --Oklahoma City, OK
Education
Bachelor of Science: Business Administration, Graduated 2011 - Southern Nazarene University - Bethany, OK
Associate of Science: Business Administration - University of Central Oklahoma - Edmond, OK
High School Diploma - US Grant High School - Oklahoma City, OK
Software
SAP
NetSuite
Linux
Office 365
Microsoft Office
Service Now
Citrix
Viewpoint
References
Robert Nguyen
Fiserv
Team Lead ATM Fraud Services
Will Sheffield
Raytheon – UTC Collins Aerospace
Supply Chain Senior Manager
Darrick Matthews
Operations Manager Chesapeake Energy
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