Data Entry Customer Service

Stacey Dukes

ADMINISTRATIVE & DATA MANAGEMENT PROFESSIONAL

Mooresville, NC 704-***-**** **************@*****.*** Professional Summary

Detail-oriented and results-driven administrative professional with extensive experience in office support, data entry, and clerical operations. Adept at managing administrative tasks efficiently while ensuring compliance with industry standards. Strong leadership skills with a proven ability to train teams, oversee workflow, and implement process improvements. Seeking a remote administrative or healthcare records role that leverages expertise in organizational management, data processing, and customer service. Experience

Contractual Employment Hybrid Administrative Assistant Aug. 2006 - Present

• Provide comprehensive administrative support to management, ensuring smooth daily operations.

• Manage high-volume data entry, filing, faxing, and document organization with accuracy and efficiency.

• Handle inbound and outbound communications, including email correspondence and telephone inquiries.

• Maintain confidentiality of sensitive information while adhering to company policies and industry regulations.

• Utilize Microsoft Office Suite and other office software to streamline workflow and enhance productivity.

BB&T Bank Wholesale Clerk Jun. 2004 – Aug. 2006

• Processed and proofed 1,000–1,200 checks daily with precision and efficiency.

• Organized and distributed incoming and outgoing mail to ensure timely handling.

• Maintained the highest productivity rate among team members, demonstrating strong attention to detail and time management skills.

• Collaborated with team members to improve operational workflows and meet department objectives.

Black & Decker Distribution Center Supervisor Mar. 1995 – May. 2006

• Supervised a team of 13–16 associates, overseeing daily operations and ensuring productivity goals were met.

• Provided training to new hires and assisted in performance evaluations, fostering a high- performing team environment.

• Managed departmental timekeeping and attendance records for accuracy in payroll processing.

• Participated in leadership development, quality control, and safety training programs.

• Operated office and warehouse equipment, including computers, fax machines, label printers, and copiers.

Education

CE Murray High School 1984 – 1990

High School Diploma

Ashford University

Healthcare Management, BS Organizational Mangement, MA Goodwill Industries 2006

Banking Certificate

Skills & abilities

• Administrative Support & Office Management

• Data Entry & Document Processing

• Healthcare Records & Compliance (HIPAA Knowledge)

• Customer Service & Communication

• Remote & Virtual Collaboration Tools (Microsoft Teams, Zoom, Google Workspace)

• Time Management & Multi-Tasking

• Process Improvement & Workflow Optimization

• Team Leadership & Training

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Confidential Information Management

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