Customer Service Store Manager

Tahir Muhammad

** ********* **, ******** **, L*X*B1 647-***-**** **********@*****.***

S K I L L S & QUALIFICATIONS

• Quality and Food Safety Control for all types of food

• Managerial skills such as quick decision-making and efficient monitoring and training

• Able to problem solve quickly and efficiently in a fast-paced and high-pressure environment

• Detail-oriented and organized

• Ability to work in a multi-ethnic and multicultural environment.

• Excellent communication & interpersonal skills with strong analytical, team-building, problem- solving, and organizational abilities.

• Troubleshooting all types of computer Hardware and software fixing and repairing all kinds of equipment and machines

P ROFESSIONAL E X P E R I E NCES

Store Manager

Paramount Middle Eastern Kitchen, Brampton, ON July 2014 – July 2016

• Compliance with health and fire regulations regarding food preparation and serving.

• Monitor food preparation methods and portion sizes to ensure food is prepared and presented acceptably.

• Investigate and resolve complaints regarding food quality and service.

• Economical use of food and timely preparation.

• Helping management to cut labor and food costs

• Schedule staff hours and assign duties

• Establish standards for personnel performance and customer service.

• Organize and direct worker training programs, hire new staff, and evaluate employee performance.

• Test cooked food by tasting and smelling it to ensure customers are happy

• Estimate food consumption to anticipate amounts to be purchased

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Store Manager

Popeyes Louisiana Kitchen, Toronto, ON Aug 2016 – Feb 2019

• Recruit, train, schedule, coach, counsel, and discipline employees·

• Quality controls and customer service satisfaction resolving problems.

• Analyze the process of workflow and employee and space requirements for jobs.

• Coordinate daily FOH and BOH restaurant operations.

• Control operational costs and identify measures to cut waste.

• Implement policies and protocols that will maintain future restaurant operations. Halal Inspector

(currently working here)

Islamic Foods and Nutrition Council of Canada March 2019 – currently

• Physical inspections for all types of slaughtering and processing plants

• Ensuring that slaughtering is done with a complete “Sharia” procedure

• Enforcing plant-specific SOPs to ensure compliance with IFANCC Halal requirements.

• Inspecting other important ingredients such as flavors, spices/seasonings, mixes, starches, breading,

• Following processing plant rules and regulations, including personal safety and security, without compromising the halal requirements from the training that was provided.

• Dealing with customer inquiries and complaints.

• Preparing the Halal batch of certificates.

EDUCATION

ServSafe complete Food handler certificate 2020

Diploma in Food Safety 2017

Safety certification 2015

WHIMS/Workplace Safety Training

Popeyes Certified Management course, Toronto, ON 2015 Food Handler Certificate, Toronto, ON 2014

University Graduate

University of Karachi, Pakistan, Karachi 2004

L ANGUAGES

English, Urdu, Punjabi, Sindhi

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