Customer Service Mental Health
Resume:
Matthew D. Bonner
Las Vegas, Nv 89169
****************@*****.***
Multi-Skilled and Highly Flexible: Able to handle a multitude of differing demands and assignments. Generate different ways of accomplishing objectives and establishing new ideas. Dependable: By demonstrating the ability to properly handle procedures and policies of a confidential nature and by consistently following through on projects and assignments I have created a level of dependability and trust therefore, increasing responsibility level. Team Player/Leadership: Accomplish goals through dealing with people in a professional and respectful manner, a high level of approachability, customer service, and willingness to help. Use people skills to build group involvement, generate enthusiasm, and increase office morale. Excellent leadership potential. Customer Service: Deal with demanding clients with excellent communication and prioritizing skills. Determine what their issue is/was and obtain solutions in a timely manner. Problem Solver: Anticipate potential problems and take the necessary steps to avoid them. Solve problems that may arise professionally and expeditiously. EMPLOYMENT
Allied Universal, Sunrise Hospital
Las Vegas,NV
Allied universal provides safe workplaces for business partners and employees and the general public. Security Vehicle Patrol and Security within Behavioral hospital DOU March 2020 - AUG 2020
Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Circulated among visitors, patrons and employees to preserve order and protect property. Also I participated in administering COVID-19 Screenings of all incoming vendors, private contractors, employees at business doc.
Las Vegas Rescue Mission, Las Vegas, NV
Las Vegas Rescue Mission provides hope and change to the homeless, addicted, and others in need. Security- November 2016 to 2018
Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Circulated among visitors, patrons and employees to preserve order and protect property. Responsible for nightly resident bed checks and administered breathalyzers. Mobile Mental Health Support Services, Las Vegas, NV Mobile Mental Health Support provides quality and accessible mental health services in the growing population of Las Vegas, Nevada
Marketing Supervisor- July 2012 to March 2017
Provide awareness of Mobile Mental Health Support Services to potential clients through strategic marketing programs. Engage potential clients and local businesses through demonstrations and weekly orientations. Develop and execute marketing plans and programs, both short and long range, to ensure the growth of company and meet monthly quotas. Create standard operating procedures manual for marketing training inclusive of a video training for all new employees. Prepare marketing strategy and action plans to attain specific objectives given by CEO. Design marketing materials to be distributed throughout community and sponsored events. Interview, select, supervise, evaluate and counsel marketing team of 5 employees. Research competition and summarize outcomes for monthly mareting meeting.
Met monthly quotas by processing over 80 new clients a month GW Carpet Cleaning & Janitorial Service, Las Vegas, NV Professional janitorial and carpet cleaning company providing 24-hour service and emergency service 7 days per week Crew Manager- October 2011 to June 2012
Assisted Crew Chief on the daily assignment of work and ensured the completion of all assigned tasks. Executed daily assigned work orders in the most profitable manner. Ensured the company issued vehicle is clean/fueled/stocked and shut down properly at the end of every work day. Provided the highest level of customer service by providing customers quality carpet cleaning and office cleaning services to local business, residential and industrial customers. Knowledge of operation and maintenance of equipment used in custodial-work such as floor machines and wet/dry vacuum cleaners and procedures such as stripping and buffing floors.
Secured multiple contracts for CEO that resulted in a 40% revenue increase VOLUNTEER WORK
Las Vegas Rescue Mission, Las Vegas, NV
Warehouse/Commodities- July 2014 to September 2015 Volunteered in the warehouse department by processing and loading commodities from vendors for people in need. Prepared orders by processing request and supply orders; conducted periodic inventory, pulled materials; packed boxes; and placed orders in delivery area. Maintained quality service by following organization standards. Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat. Maintained clean shipping supply area; complied with procedures, rules, and regulations. Completed reports by entering required information. Contributed to team effort by accomplishing related results as needed.
Able to operate a manual and electric pallet jack Victory Outreach, San Bernardino, CA
Campus Director- January 2006- September 2012
Responsible for the day-to-day operations and facilities management of San Bernardino campus. Managed crew of 25 volunteers whose responsibilities included: janitorial duties, security, event planning and banquet services.
Planned over 15 successful events which resulted in increased revenue for ministry EDUCATION
Completion of GED Independence High School, Elko, NV July 1996, Currently 2022 in UEI College for Electrician Tech
SKILLS
Microsoft Office (Word, Excel) Internet Savvy, strong organizational and prioritizing skills, CPR certified, OSHA10, NPI#138******* QMHA
REFERENCES
Dwan Artis, Operations Manager
Mobile Mental Health Support Services
*********@*******.***
Tim Secessions, Operations Manager
Las Vegas Rescue Mission
(702) 382- 1766
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