Customer Service Services Specialist

GALE BAKER

**** ***** ***, *********, ** ***** 941-***-**** ********@*******.***

EXPERIENCE

Phlebotomy Specialist 2004 – 2018

Manatee County Blood Center

Conducted thorough health screenings and assessments to ensure donor eligibility and safety

Performed platelet apheresis, operating and maintaining specialized equipment

Ensured all collected platelets met the highest standards of quality and safety, adhering to regulatory and organizational guidelines

Participated in ongoing training and development opportunities to stay current with best practices and advancements in the field

Donor Services Specialist 2000 – 2004

Manatee County Blood Center

Welcomed and Interviewed donors, determining eligibility, and accurately completing registrations

Performed phlebotomy to collect donation and sampling, maintaining strict procedural guidelines for safety and efficiency

Observed donors for reactions and educated them on after-care considerations, ensuring a high level of comfort and confidence

PRIOR EXPERIENCE SUMMARY

Worked in various nursing capacities such as ICU and wound care, as well as in private duty home care.

Clerical and telephone customer service experience at Nature’s Bounty

EDUCATION

Associate’s Degree, Nursing

State University of New York at Farmingdale: Farmingdale, New York 1984

OTHER

Active volunteer in church programs serving youth and the elderly

Contact this candidate