Secretary/customer service
Resume:
DAWN L. WATERS
**** ******* **. *********, ** ***59 / 1-407-***-****
*******@*****.***
*Authorized to work in the US for any employee.
OBJECTIVE
Efficient CSR with 10 years of experience, providing exceptional Call Center / Remote customer service support. Proficient in Microsoft Office and skilled in administrative tasks.
EXPERIENCE
Customer Service Representative
Sunshine Soundz & Security - Kissimmee, FL - July 2022 to February 2025
• Provided exceptional customer service support for inquiries regarding car audio/security system installations
• Escalated calls regarding product compatibility and/or troubleshooting technical issues
• Scheduled install appointments for all audio/security systems, Processed payments
• Consistently exceeding performance targets and achieving high customer satisfaction ratings Office Manager / Tax Preparer
Tax Associates Bx Corp. - Bronx, NY - January 2013 to June 2019
• Electronically filed income taxes
• Nurture client relationships
• Prepare various documents to be submitted to tax authorities
• Supervise and trained a staff of six tax preparers
• Manage all annual reports and business licenses
Front Desk Receptionist
Credit Action Solutions, Inc. - Bronx, NY - September 2007 to December 2013
• Oversee reception area including greeting visitors and responding to telephone and in person requests for information. • Setup credit presentations and assisted with seminars
• Ordered and maintained office supplies, opening and closing of the reception area
• Assisted in general conference room scheduling
• Upkeep of the reception area & public spaces within the office
• Excellent professional demeanor and ability to work with a wide range of levels and management • Responsible for distribution of mailing, filing and data entry Education
Tax Preparation – IRS Certified December 2016-2018 Turbo tax - Bronx, NY- December 2016 to December 2022 High School Diploma - Bronx Regional High School -Bronx, NY - June 1981
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