Home Health Operations Manager

Felicia Street

**** * ***** **. *******, MS. ****4 601-***-****

***************@*****.*** https://www.linkedin.com/in/felicia-wilson-117b816a Professional Summary

A results-driven and forward-thinking administrator and operations manager specializing in home health administration, B2B sales and marketing, retail sales, inventory control, staffing, collections, leadership development, and compliance and regulations. In addition, a proven track record of accomplishments in P&L, multi-unit management, budget analysis, strategic sales, goal setting, team development, customer service, and implementing policies and procedures. Leverages dynamic interpersonal and time management skills to interact with various individuals while carrying multiple tasks to completion simultaneously. Displays a strong work ethic focusing on the ability to drive change. Adaptable and pragmatic, driven to achieve results and exceed expectations to ensure the sustained success of an organization. Experience

Grace and Mercy Personal Care Services Clinton, Mississippi Human Resource Assistant/Program Compliance Administrator 2020-Current Dedicated and experienced HR and Home Health Administrator with a proven track record of supporting HR with various administrative functions including recruitment,onboarding,and employee relations.. Skilled in developing and implementing policies, and ensuring compliance and regulations. Budget management and financial analysis with strong leadership and communication abilities to effectively coordinate and lead a team of healthcare professionals. Recruit and staffing coordinator.

● Managed daily operations of the home health agency, staff scheduling, HR metrics reports, budget management, billing, and metrics to track employee performances with strong leadership and management skills

● Developed and implemented policies and procedures to ensure compliance with state regulations and industry standards.

● Led a team of healthcare professionals, providing guidance, training, and support to deliver exceptional care to patients.

● Maintained and updated employee records in the HRIS system, ensuring accuracy and confidentiality.

● Proficient in electronic health records systems and certifications.

● Assist in coordinating training programs and employee development initiatives.

● Staffing coordinator which involved interviewing, onboarding, new hire trainer, compliance administrator, timekeeping, and assisting with payroll. Tower Loan Flowood, Mississippi

Lead Sales Representative 2016-2019

B2B Sales, cultivating client relationships, strategic planning, problem-solving, and training within client establishments. As a Lead trained sales team onboarding. Traveled 80% state to state. (Alabama, Louisiana, Missouri, Illinois, and Mississippi.

● Prospecting business owners Tower’s program of financing and processes

● Generated sales goals and plans from clients' weekly performances

● Trained and developed reps for each state

● Highest profit and commission representative company-wide.

● Formulating and executing business strategies

● Strong interpersonal skills

Rent A Center Jackson, Mississippi

District Manager 2002-2016

Implemented and trained a team of leaders in P&L reporting,HR functions such payroll, recruiting, training, team development, and goal setting. Managed customer opportunities, controlled inventory, cultivated customer and client relationships, and problem-solving issues. Obtained profit goals over 12 consecutive years, 20%+.Recruited, trained, and oversaw management of teams for 14 locations.

● Recruitment processes such as staffing, training, developing teams, and compliance guidelines for company policies and regulations.

● Created the company's 1st training program for Acceptance Now.

● Achieved "Performed to Win" status for four consecutive years (top 10% company-wide).

● Acknowledged as the first African American and non-family related with a historical client

● commercial and first advertising commercial company-wide.

● Developed and motivated top-performing teams in my region.

● Started at entry level and elevated to Assistant Manager, Store Manager, to District Manager.

Licensure

Life License, Mississippi, 2016

OSHA Certified 2022

SHRM 2020

Education

Jackson State University, Jackson, Mississippi 2024 Bachelor of Science/ Professional Interdisciplinary Studies,

(Human Resource Development

Computer Skills

Proficient in MS Office(MS Word, Excel, PowerPoint) Knowledge of data and analysis tools(Power Bl)

Graphic Design( Adobe, Creative Suite)

Accounting Software(Quickbooks and SAP)

Proficient in HRIS software (ADP, Workday)

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