Customer Service Data Entry

Shadonya L. Northington

**** ******* **, *** **

Oklahoma City, OK 73127

405-***-**** *********@*****.***

OVERVIEW

A diverse background in business, customer service: data entry, clerical, collections, personal services, medical and hospitality. I have written, verbal, and technological communication skills. A positive, driven, flexible team player capable of learning quickly and working independently. Open to opportunities that offer internal growth. Utilizing 30+ years of experience and obtained education, as it benefits. EDUCATION

AA – Business Management, Fortis College, Centerville, Ohio, September 2017 WORK EXPERIENCE

Getting Stuff Done Convenient Services, LLC -Owner Jan 2000 – Current Georgia /Oklahoma

Patient minor health, housekeeping, errands, ambulatory assistance for appointments, and medication assistance. For financial client services: Contracts, PowerPoint, Excel, bookkeeping, accounting, billing, invoicing, and marketing. Office: payroll and employee management, training, supervising, and scheduling. Administrative business operations also include tax preparation, notary signing, courier, personal assistant and food preparation. Turnkey, restoration, and organizing. Instacart Shoppers – Delivery driver February 2017-Present Atlanta / Oklahoma City

Shopping for requested items from various locations, picking up already shopped items for delivery, and/ or shopping and leaving for customer pickup. Driving up to 50 miles per order, with some orders for multiple drop locations.

Let’s Get Checked - Member Service Executive Jan 2024 – May 2024 Atlanta, GA

First contact call center customer service representative, resolutions, and retention. Medical apparatus use, explanation/assistance and appointment scheduler for primary care physician and LabCorp testing. Med-Side Healthcare/PRN – PCA Personal Care Assistant October 2023 to Jan 2024 Sandy Springs, GA

Independent living client care. Hygiene and personal assistance. The Cleaning Authority – Housekeeper September 2022 to November 2022 Sandy Springs, GA

Drive to office for supplies and then to assigned various locations for cleaning assignments based on company and clients’ requests. Cleaning from top to bottom, left to right. Dungarvan - Residential Coordinator May 2022 to August 2022 Moore, OK

Assistance with personal and minor medical needs for individuals in a personal home, group homes, and facilities. Responsible for: administering medication and taking daily vitals, food prep, minor housekeeping, personal hygiene support, upkeep of financial records for daily and monthly spending, end-of-the-month balances of cards and/or accounts when applicable, transportation to and from appointments, setting, scheduling, and personal errands. DDS MATT, CPR, AND AED certified. TTEC - Customer Service Representative - August 2021 to April 2022 Oklahoma City, OK

Insurance account manager for Met-life

Historic Roswell Place -Housekeeper Aug 2019 – Nov 2019 Roswell, GA

Facility maintenance, housekeeper for residents and employee offices, break areas and restrooms, and Kitchen aid.

Five-star Healthcare Inc. -Home health Aid Feb 2012 – Nov 2013 Stockbridge, GA

House Keeping, Minor health care, Food and meal preparation, deliver weekly reports to case managers. Run errands, personal shopper, ride with clients, or drive them to appointments. Waffle House Corporation -Wait staff and Grill op Oct 2002 – Dec 2011 Marietta, GA

Dictate and deliver orders to patrons. Written and verbal communication with staff and customers. Time management, food preparation, custodial, and inventory. Operating register, managing cash and credit payments and printing receipts.

West Asset Management-Case manager, Recovery specialist June 2006 – Nov 2007 Marietta, GA

Gained the trust of management and generated financial reports per case. Formulate written and verbal communication with staff, customers, and debtors. Explained established payment arrangement negotiated between debtor and case manager.

GC Services – Government collections agent Oct 2004 – April 2005 Atlanta, GA

Exercised authority within guidelines and limits to act as a resource to collect Effective written and verbal communication with staff, and client Succeeded at reaching quarterly goal of Investigated and tracked cases for the state.

Carnett’s Carwash – Customer service representative Nov 2000 – March 2003 Roswell, GA

Proven ability to count cash in drawer at the beginning and end of the day. Performed filing and data management, as well as drafting and editing invoices. Enhanced the customers experience with a smile, friendly conversation, and resolutions Supervised, cleaned, and organized the waiting area for quality company prestation and comfort for customers.

SKILLS

• Communication: written, verbal, and electronic

• Organized and Professional

• Retention and Collections

• Customer service and Sales

• Housekeeping, Meal preparation

• Reliable and Disciplined

• Microsoft Word, Excel, and Outlook

• Management and Training

• Driver and Courier

• Communication skills - written • verbal • electronic

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