Account Manager Product Owner

Jane Shabangu

CV

PERSONAL PROFILE:

Name & Surname: Jane Mapoulo Shabangu

Date of Birth: 1984/02/05

Nationality: South African

Phone Numbers: 076*******/ 082*******

E-mail Address: **********@*******.***

Driver’s license: Yes,own car

Address: Springs, Johannesburg, south Africa

Connectivity : Good Internet

EDUCATIONAL PROFILE:

Organization: Toastmaster

o President and Vice president Public Relations of Change Makers Toastmaster o Top Women Awards nominee 2018

o Loeries, Nominated as Project Manager for Miller campaign 2018 Tertiary

o B-Tech : ICT (VUT)(Completed - 2016)

o Major subject of B-Tech – Project management 4, software Engineering 4, IT Auditing 4 o Diploma - Information Technology 2009 - Vaal University of Technology (VUT) Certificates:

o Certificate : Scrum Master Alliance

o Certificate : Product Owner

o Certificate of completion: CBPM Course1: Creating Agile and Accountable Project Teams

o Certificate of completion: Master Data Management o Practical Software Testing Technique – December 2010 Quality edge o IT Technical Support Level 4 - September 2010 HP (SETA) o RPG Programming (IBM) 31 July 2009 (FROM IBM Company) Matriculated: The Vaal High School, Grade12 in 2002 CURRENT EMPLOYMENT: Wunderman Thompson / now VML

Position: Project and Account Manager

Dates: August 2019 till now

Duties and Responsibilities:

• Project Management & Reporting: Set up and manage projects using Jira, Confluence, and other relevant tools, ensuring accurate tracking and reporting.

• Client Relationship Management: Build and maintain strong client relationships through clear communication and proactive engagement.

• Financial & Resource Planning: Manage project budgets, pricing, forecasts, and invoicing (Workbook, Yats, CE, SOW) while ensuring profitability and meeting financial targets.

• Team & Resource Management: Oversee resource schedules, availability, and performance of cross-functional teams, including Backend Developers (PHP/Drupal), Frontend Developers (Drupal, HTML, React), QA, DevOps (Azure/Pantheon/Acquia), and Webmasters (CMS).

• Project Portfolio: Lead projects for key clients, including Standard Bank, Nestlé (Kit Kat, Health Science, Purina, E-learning, Japan),SA20, Nedbank, TFG and Telkom.

• Scope & Performance Management: Define and manage project scope, ensuring performance aligns with client expectations, deadlines, and budget constraints.

• Stakeholder & Progress Reporting: Provide regular progress updates to management and senior stakeholders, ensuring transparency on deliverables, costs, and risks.

• Governance & Compliance: Adhere to project governance guidelines, risk management strategies, and best practices in Agile and Scrum methodologies.

• Agile & Scrum Facilitation: Conduct Scrum ceremonies (Stand-ups, Sprint Planning, Retrospectives) to enhance team productivity and collaboration.

• Impediment & Risk Management: Identify and resolve team blockers, mitigate risks, and ensure smooth project execution.

• Quality Assurance & Continuous Improvement: Monitor software quality, address issues proactively, and drive innovation for process and product improvements.

• Finance & Administration: Handle project-related administration, including reconciliations, financial reporting, and operational tasks for the finance team.

• Agile Leadership: Act as Scrum Master for multiple teams, promoting Agile best practices and fostering a high-performance, collaborative culture.

• Cross-Functional Collaboration: Serve as the liaison between development teams, DevOps, UX, Tech Leads, and Solution Architects, ensuring effective communication and alignment.

• Decision-Making & Problem-Solving: Navigate complex project challenges, drive strategic decisions, and implement effective solutions. Previous Employment: Just Palm

Dates: January 2018 –April 2019

Reason for Leaving: Contract ended

Position: Head of Digital

Duties: Manage all mobile campaign projects:

• Overview project management team, Development team, Account Management and campaign management team

• Managing client expectations, Gathering of clients specifications

• Briefing the software development team on the exact campaign specifications

• Manage projects delivery lifecycle with the Software Development team

• Manage project delivery time and cost.

• Manage internal and external Project Acceptance Test Procedures.

• Manage campaign performance cost to stay below budget and Optimize campaigns

• Hand-over the final product to the Campaign Management team for monitoring and reporting to client.

• Mobile projects such as : WhatsApp, Facebook bot, USSD,SMS,Mobi, Voice sms..

• Clients maintaining: Unilever- Lux,Ponds,Shield. Tiger brand-Oros, Energade, Ingrams, Tastic, Enterprise,Spar campaign, freshdrive campaign. Nestle – Culinary, Baby month, Nespray back to school

PREVIOUS EMPLOYMENT : Mortimer Harvey

Dates: November 2016 – November 2017

Position: Senior Digital Project Manager

Duties:

Project Management:

o Accounts (JSE, ABSA, IQ ACADEMY,

HOSPICEWITS,BOBTAIL,ULTRADOG,UNILEVER)

o Schedule all development work (Traffic management digital work) Digital account management – creating CE, PO, Campaigns set up, briefing sessions. o Release manage, Briefs, statement of work, scrum, Risk management, Incident reports

o Agile Environment

o Responsible for handling the full project lifecycle on all digital projects in the agency, covering requirement gathering and project documentation to budgetary control and workflow management.

o Manage the budget on all projects to ensure that profitability is maintained at all times.

o Mobile: API, APPS, Responsive websites, emailers. Managing Testing - writing test cases, Acceptance, regression testing, go live o JSE – CREATED A Microsite and website update, from scatch using sharepoint

o Bobtail, Ultradog, (RCL Products)- Created websites, from UX to reporting to optimising the campaing, and montly updates to client and any ad hock updates, updating patches.. o ABSA – Created a html mailers for all the channels they have, such as, CIB,Private bankers,Islamic..

• ABSA Live stream – created a live stream for all absa branches, when CEO, was doing a speech and all

employees needed to be connected, we used live stream option and the results was excellent our analytics showed that it worked very well.

• Absa Microsites- We created numerous ABSA Microsite for different campaigns, and had to measure the traffic, seo, ppc,

• ABSA Social media- created the schedule for Absa social media platforms with other agencies such as calibre, content schedule and had to monitor the success of the campaign via social media- earned, owned and paid

media,

• Unilever data campaign- We had to create a platform that would gather all unilever data from different agencies, so that we compile into one platform(plumb5) and analyse the data into different segmentations. And read the data in a way that Unilever team would understand it, eg

demographics .. This was a few millions project.

o Coding: emailers -html 5, banners (HPTO, Double click studio) o Reason for leaving: Retrenchment

o Reference: Managing Director

o Andrew Fredd :011-***-**** / 082-***-**** /

o ******@**************.***

PREVIOUS EMPLOYMENT: Yonder Media (Mobile and Digital) Dates: Dec 2014 – Oct 2016

Position: Development Project and QA Test Manager

Duties:

o Project Management:

o Accounts (JD Group, Shoprite, Checkers, Hungry lion,KFC, Nandos, Gems, Tastic, IEC,takealot-Vodacom,wigroup,Old Mutual, Legal wise) o Schedule all development work (Traffic management) o Digital account management - submitting Reports, Campaigns set up. o Manage all project deliverables within scope, budget and time using different PM Tools(Redmine, magnetic, Luci Charts, smart sheet) o Release manage, Briefs, statement of work, scrum, Risk management, Incident reports

o Design UX Flows,Agile Environment

Projects worked with IEC – Created a game app and sending out sms to iec database, this campaign was set up from the start till the end of elections.

Shoprite campaigns – developed USSD,flows, created reports and performance of the campaing, using seo, ppt..

JD Group – Russels, Joshua door, we created phamflets on line and making sure that there are google analytics added and buying of media space.

o Test Management:

o Test all channels such as : USSD, mobi (feature and smartphones),Mxit,web and PM

o Adhering to QA Standards and process, Test documents, Test cases, Release notes.

o Support all client queries – Apps, mobile(smart/Feature ),USSD, campaigns o Creating campaigns using wigroup, setting up USSD Integrations, Sending bulk sms.

Reason for leaving: Career movement

Reference: Creative manager

Bogosi Nkhi: 084*******

PREVIOUS EMPLOYMENT: Native Digital Agency

Dates: Oct 2013 - March 2014(Resigned to enhance career path) Position: Webmaster/ Junior Project Manager

Duties:

o Project plan,Schedules,Risk assessment, Time management,Resources planning o Meeting conduct, Reports(daily, monthly, quarterly and yearly) o Supervise – resources, people

o Webmaster- updating the website, Using HTML, CMS o Work on multiple project at same time Projects that I was managing: Foschini, Fashion express, Sanofi,SAB MILLER, Native account, Webber Wentzel, Peermont, Standard bank

o Updating the new logos, images edit, new pages to the website, schedule resources, manage day to day projects.

Software Tester Duties: Key Responsibilities/Accountabilities:

• Testing of enhancements, fixes, defect and new releases

• Projects I worked with (STANDARD BANK, SAB MILLER, NEDBANK, TOYOTA,GM)

• Cosmetic, functional, integration, usability, configuration load performance and installation testing Analyse test requirements

• Identify test scenarios

• Designing of test cases and test plans

• Execute Test Cases in accordance with Test Plans

• Create test data

• Communicating test results to project manager and liaising with developers Started as a software tester, then promoted to Webmaster /Junior Project Manager Reason for leaving : enhance career path

Reference : Derek Kie / 011-***-****

PREVIOUS EMPLOYMENT: Enterprise Development Essentials Dates: May 2012- 06September 2012

Position: SME and Business Co-ordinator

Duties:

o Manage the interventions between the coach and the beneficiary o coordinate interventions and workshops

o works within the framework of the corporate strategy to fulfil both the B-BBEE and enterprise development programme objectives on a continuous basis. o Ensure that attendance registers etc. are collected on time o Compile beneficiary reports for the contributor (the reports explains the progress and how the money has been spent on the beneficiary)

o Set up meetings with existing clients and customers when needed o Arrange all events (as a conference and seminar speaker) Collecting beneficiary information, project manage the beneficiary o Managing the financial of beneficiary, (Finance, bookkeeping, budget) o Manage EDE and beneficiary invoices

o Project coordinate IT Requirements

o Secured business from corporates such as Edcon, ADT, Bankserv, Accenture, Novo Nordisk, and South African Breweries (SAB)

o Organising of photo shoot, meetings, article for magazine, e.g. Drum, Destiny o Assist the executive director with all admin related tasks such as diary management and project management.

Updating the new logos, images edit, new pages to the website, schedule resources, manage day to day projects.

Reason for leaving: To

Pursue career

Advancement opportunities

PREVIOUS EMPLOYMENT:

Gary Stephenson Computing (Contracting to TEP: Tourism Enterprise Partnership) Dates: September 2010 – April 2012

Position: Software Tester/IT Support (Rosebank)

Duties:

Functional & Manual Testing

• Test Case Development & Defect Tracking: Review, write, and execute test cases, report bugs, track defects, and follow up with re-testing. Work with SQL Server databases to analyze error logs and apply data fixes.

• Testing Tools & Technologies: Utilize TDH Issue Tracker, TEP Integrated Management System (Mercury), iTestClient, and Google Code for testing and issue tracking.

• Project Administration Support: Assist the Project Manager with administrative tasks, including scheduling meetings, documentation, and filing.

• UI/UX & Marketing Enhancements: Create and implement changes for marketing, advertising, and website development using Photoshop, Adobe Flash Player, and other design tools.

• System Administration & Web Development: Manage SQL databases, update websites, and enhance front-end web functionality.

• Instant Messaging & Client Communication Tracking: Monitor and manage batch-run instant messages sent to clients and consultants.

• Technical Skills: Knowledge of C#, SQL, VB.NET, HTML, and experience with Pastel support.

• Software Development Lifecycle (SDLC): Follow SDLC methodologies for system testing and quality assurance.

• User Documentation: Develop user manuals for tested systems and provide end-user training.

• IT Support & Maintenance: Provide technical support, including A+, N+, server management, laptops, emails, and Windows Server administration.

• Remote Support & Backup Management: Perform remote desktop troubleshooting and maintain backup systems.

• Training & User Support: Travel to various provinces to train users on system functionalities and provide ongoing support for Business Development Consultants and Provincial Managers.

Reason for leaving: Contract ended.

Contact for reference:

Mr Clive Buckley (IT Project Manager) Tel. 011-***-**** / 082-***-**** PREVIOUS EMPLOYMENT: Rockwell Automation

Dates: 1August 2009 –30August 2010

Position: IT Technician (HP Learnership)

Duties:

o Maintaining Windows, server MS Directory, DNS, DHCP, and TCP/IP. o Installations for MS Office 2002-2007, Active Directory o Anti- virus software and Lotus notes

o Sql database

o Conduct a root cause analysis and send to Dev team to implement a solution o Linux operating system(ubuntu)

o VPN, 3g, VOIP

o Cisco phones support

o Ensuring that established manufacturing process are followed o Support for Wireless networking

o Product development process such as testing and design o Troubleshooting Technique Internet explorer 7

o IT Support Tasks e.g. Imaging, Backup

o Lotus support

o Logging calls

Reason for leaving:

Contract Ended

Contact for reference:

Mr. Luciano Giannico (Senior IT Support) Tel. 011-***-**** EMPLOYMENT: IBM

Dates: 1January 2009 – 30July 2009(In-service)

Position: RPG Developer

Duties:

o RPG IV

o Designed my own project (2010 Travel agency) using the following: AS/400(CL commands, WRKJOB, DSPMSG, DSPJOB commands), OS/400, DB2®, Integrated Language Environment® o Report writing

o iSeries, Web Sphere Development Studio ILE RPG((OL49/S6149)) o Testing, finding defects and enhancements of the system o Developing and designing programs

Reason for leaving:

In service training ended

Contact for reference:

Fikile (Organizer of IBM training – Vaal University) Tel. 083-***-****

Contact this candidate