Customer Service Associate
Resume:
SHANA MORMAN
Lawrenceville, GA - **042
***********@*****.***
SUMMARY
Dedicated Customer Service Associate with 3+ years of experience providing excellent customer service in a retail setting. Skilled in troubleshooting, multitasking, and providing superior customer service. with a proven ability to build relationships with customers and provide top-notch service. Possesses in-depth knowledge of customer service processes and procedures, and a commitment to customer satisfaction.
PROFESSIONAL SKILLS
Excellent communication skills - verbal
Problem Solving
Multi-tasking
Stress Management
Detail oriented
Computer Proficiency
WORK EXPERIENCE
911 DISPATCHER Mar 2024 – Present
Gwinnett County Police Department Lawrenceville, GA
Maintained calm and professional demeanor during high-pressure situations
Utilized mapping software to rapidly locate callers in emergency situations.
Utilized problem-solving skills to quickly and effectively resolve difficult situations.
VOCAL MUSIC INSTRUCTOR Nov 2023 – Feb 2024
Lawrenceville-suwanee School Of Music Suwanee, GA
Assisted in the selection of music for performances
Instructed students on proper singing techniques, breath control, posture, diction and intonation
FRONT DESK AGENT Jul 2023 – Oct 2023
WaterWalk Atlanta Perimeter Center Sandy Springs, GA
Greeted customers in a professional and friendly manner
Answered phones, responded to inquiries, and took messages
Assisted with check-in and check-out procedures for guests
PRE-CLOSER Mar 2023 – Jun 2023
O'Kelley and Sorohan Duluth, GA
Reviewed loan documents for accuracy and completeness
Prepared closing disclosure forms, ensuring all information was accurate and complete
Scheduled closings with customers, attorneys, realtors and loan officers
VOCAL MUSIC INSTRUCTOR Dec 2022 – May 2023
School of Rock Snellville, GA
Instructed students basic vocal techniques, projection skills and breathing strategies
Noted successes and struggles and gave helpful feedback to students, families and producers
Helped students appreciate arts with instructional and immersive techniques
GUEST SERVICE ASSOCIATE May 2019 – Aug 2021
Target Atlanta, GA
Greeted customers in a friendly and professional manner, providing them with product information and assistance
Utilized problem solving skills when dealing with difficult situations or dissatisfied customers
EDUCATION
ASSOCIATE OF ARTS: MUSIC PERFORMANCE
Dec 2018
Abraham Baldwin Agricultural College, GA
CERTIFICATIONS
POST Certified
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