Quality Systems Continuous Improvement

Linda Butler 903-***-**** cell • *********@*****.***

Quality & Process Engineering Leader

Driving Manufacturing Excellence through Lean Implementation, Quality Systems & Continuous Improvement Seasoned Quality Engineering professional with three decades of world-class manufacturing experience spanning food grade, automotive, and HVAC industries. Proven track record of implementing and maintaining zero-defect quality systems while driving operational excellence through Lean Manufacturing, Six Sigma, and ISO methodologies. Demonstrated expertise in reducing costs, improving efficiency, and achieving certification compliance, including successfully implementing FSSC 22000, TS16949, and ISO 9001 standards. Strong leadership background in developing cross-functional teams, managing quality systems, and delivering multi-million dollar improvements through strategic process optimization and waste elimination initiatives. Areas of Expertise

• Quality Systems & Standards: HACCP, ISO 9001/2015, TS16949/TS14578, Good Manufacturing Practices (GMP)

• Process Improvement & Analysis: Six Sigma Black Belt Training, Lean Manufacturing (CTQ, 5S, Process Improvement, KPI's, SPC, 8D, 5Why's, Fishbone Kaizen, & Kepner-Tregoe), Root Cause Analysis (RCA), Total Productive Maintenance (TPM)

• Quality Tools & Metrics: Core Quality Tools (QCP, QMS MSA, PPAP, APQP, FMEA), Quality Metrics (Gage R&R, Cpk, MRB, Scrap), ACE Tools (Auditing), Geometric Dimensioning & Tolerancing (GD&T)

• Safety & Compliance: OSHA Industry Safety & Health

• Software & Systems: MS Office, Manufacturing-based systems (SAP, Infinity, & Mini Tab) Signature Accomplishments

Logoplaste Inc.: Spearheaded quality initiatives resulting in a zero percent non-conformance rate at customers for three consecutive years while collaborating with stakeholders to increase sales by 40%.

Kaiser Aluminum: Led comprehensive process improvements, reducing shipping discrepancies by 37%, scrap rate by 14%, and 8D occurrences by 31% while facilitating TS16949 certification achievement.

Hilite International: Optimized quality department operations by reducing headcount by 21% while maintaining 100% productivity, improving the tool calibration system by 29%, and reducing PPAP processing time by 34%.

Carrier Corporation: Executed significant cost savings through a Six Sigma Black Belt Project, resolving a $1.5 Million inventory shrinkage issue and reducing warranty claims by 60% using Kepner-Tregoe methodology.

Carrier Corporation: Revolutionized material flow processes as Production Control Supervisor, achieving a 90% reduction in material flow downtime, a 61% increase in incoming freight receiving productivity, and a 56% error reduction in NIL through the implementation of component location accuracy audits. Executive Career Progression

Logoplaste Inc. 2018 – 2024

Quality Engineer II

Spearheaded statistical analysis and capability reporting for continuous improvement initiatives and LEAN manufacturing processes in an extrusion blow molding facility producing food-grade containers for Danone products.

• Achieved and sustained zero percent non-conformance rate at customer facility for 3 years through rigorous quality control protocols and preventive measures

• Established cross-functional communication channels between customer stakeholders, production teams, and senior management to address external quality variables

• Optimized supply chain efficiency by implementing a Just-In-Time delivery system to customer production lines

• Cultivated strategic customer partnerships resulting in 40% revenue growth through enhanced service delivery and product quality

• Co-led greenfield plant implementation utilizing Total Productive Maintenance and Kaizen methodologies

• Orchestrated new production line deployment, including equipment procurement, SPC data system integration, First Article testing, and oversight of pilot and initial production runs

• Directed Management Review and Material Review Board proceedings to ensure operational excellence

• Maintained superior audit performance with an average of 1 minor finding in annual FSSC 22000 and weekly Texas State Health Services inspections

• Developed and executed comprehensive training programs ensuring strict adherence to HACCP, GMP, and ISO 9001 standards

First Company 2016 – 2017

Process/Quality Engineer

Drove statistical analysis and quality resolution strategies in compliance with ISO 9001 standards across production, supplier, and customer operations in an HVAC manufacturing environment.

• Engineered and deployed protective fin brazier shields for automated brazing systems, enhancing operational safety and efficiency

• Architected and implemented a comprehensive scrap management system to optimize material recovery and waste reduction

• Executed cost reduction initiatives through strategic redesign of packaging materials and processes

• Co-led production line expansion project, optimizing assembly line layout for maximum efficiency

• Developed and standardized manufacturing documentation, including detailed work instructions and control plans

• Led team of quality inspectors overseeing final unit audits and fabrication process verification Kaiser Aluminum 2014 – 2016

Process/Quality Control Engineer - Contract

Optimized quality systems and manufacturing processes through waste elimination utilizing core quality tools, including QCP, QMS MSA, PPAP, and APQP, in a TS16949-compliant fabrication facility producing Peterbilt components.

• Led facility-wide initiative resulting in successful TS16949 certification achievement

• Achieved a 37% reduction in shipping discrepancies through enhanced quality control protocols

• Designed and implemented a comprehensive layered process audit system enhancing operational excellence

• Delivered a 14% reduction in scrap rate through systematic process improvements and controls

• Developed and executed supplier training programs focused on the Production Part Approval Process methodology

• Attained a 31% reduction in 8D occurrences through robust corrective action implementation

• Directed quality inspection team overseeing fabrication and assembly process verification Hilite International 2011 – 2014

Quality Control Engineer

Administered Quality Management System meeting PPM targets through data analysis and corrective/preventive actions utilizing 8D, 5Whys, 5P, PPAP, APQP, & PFMEA methodologies in TS16949/TS14578-compliant automotive manufacturing environment.

• Achieved 29% improvement in tool calibration system efficiency through process optimization

• Delivered a 34% reduction in PPAP processing time through streamlined procedures

• Managed customer relationships to drive product improvements, meeting annual PPM targets

• Implemented automated SPC data collection system for Honda production line, enhancing real-time quality control

• Established comprehensive receiving inspection protocols through detailed work instruction development

• Designed and executed a cross-functional training program supporting 24-hour quality inspection operations

• Optimized quality department operations, achieving a 21% headcount reduction while maintaining 100% productivity

• Directed Management Review and Material Review Board proceedings, ensuring operational excellence

• Conducted internal audits and led inspection teams for GM, Honda, and Chrysler product lines, ensuring compliance

• Recognized as Employee of the Month, May 2014, for outstanding performance and leadership Carrier Corporation (Division of United Technologies) 1992 – 2009 Industrial Quality Engineer (2006–2009)

Optimized manufacturing processes through workflow reorganization, assembly layout enhancement, and Takt time optimization for HVAC product lines.

• Led 5S implementation, achieving 50% above safety goal for ICP product lines through systematic improvement initiatives

• Engineered parts variability monitoring system delivering a 58% reduction in production downtime

• Executed workforce optimization, achieving a 23% headcount reduction while maintaining 100% productivity

• Consolidated assembly operations resulting in 15% productivity improvement and 25% headcount reduction

• Attained MOST Work Measurement System and ACE Tools certifications

• Co-led insourced sheet metal Kaizen project enhancing vertical integration

• Developed and executed comprehensive quality and production training programs Quality Assurance Engineer (1995-2006)

Directed quality management system optimization focusing on non-conformity reduction, warranty claim mitigation, and quality severity rate improvement while maintaining ISO 9001 compliance.

• Resolved $1.5 Million inventory shrinkage through systematic analysis and controls

• Executed successful Six Sigma Black Belt Project, eliminating header-to-hairpin coil leaks

• Achieved a 60% reduction in top 25 field failures utilizing the Kepner-Tregoe methodology

• Optimized operations, achieving a 35% headcount reduction while maintaining 100% productivity

• Spearheaded shipping damage mitigation and core packaging initiatives, reducing 75% of safety and housekeeping issues

• Led factory critical defect team delivering $250,000 warranty cost reduction

• Executed two Total Productive Maintenance events, enhancing operational efficiency

• Implemented electronic quality data collection and non-conforming component tracking systems

• Engineered corner post bracket redesign, achieving 100% elimination of warranty claims for the SPP product line

• Directed quality control teams overseeing equipment calibration, final unit audits, and line inspection Production Control Supervisor - Warehouse Purchase Products (1992-1995) Managed Just-in-Time material flow operations and inventory control systems for purchased materials through effective team leadership.

• Achieved a 90% reduction in material flow downtime through process optimization

• Led purchase components kanban implementation and refill procedure development

• Delivered a 61% productivity increase in incoming freight operations

• Established component location accuracy audits, resulting in a 56% error reduction in NIL

• Orchestrated material shortage resolution through buyer coordination

• Managed HVAC unit logistics and warehouse storage operations

• Administered first-level employee discipline and grievance procedures Education

University of Memphis, Memphis, Tennessee – Bachelor of Science, Computer Systems Engineering Technology

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