Mobile Device Project Manager

Curtis Edwards

*** *. ******* ** **/ Philadelphia, Pa 19144

Cell Phone: 215-***-****

********@*************.***

I am a Microsoft Certified Professional with extensive experience in Mobile Device Technology, SQL, Java, Computer Hardware, Software, Networking, VoIP, Cabling, and Email Systems Management. I am proficient in various computer languages such as Java & Python. I work well in a team environment or independently. I am very detail oriented and possess the ability to work with staff and clients at all levels. Certifications

Mobile Device Troubleshooting(MobileIron)

Mobile Device Administration(MobileIron)

Microsoft Systems Professional(MCP)

Microsoft Certified Systems Administrator(MCSA)

Microsoft Certified Systems Engineer(MCSE)

A+(CompTIA)

Network Plus Administration(CompTIA)

Webster Time Reporter(Primavera)

CSP-Technical Support Professional(SSPA)

Project Planner Enterprise(Primavera)

Suretrak Project Manager(Primavera)

Advanced Network Administration(Novell

Education

TestPro Institute(Software Engineering/QA Testing)Currently Attending Redeemer Institute for Christian Education(Theology\Christian Studies)9\18-6\22 DeVry University- Bachelors in Information Technology 5\03-6\04 DPT Business School- Computer Network Engineering(Microsoft)10\01-7\02 DPT Business School- Computer Network Engineering(Novell)9\97-2\98 Community College Of Philadelphia- Credits awarded for Associates(Architecture)1\94-3\97 Philadelphia Training Center- Computer Troubleshooting & Repair 1\92-1\93 Professional Employment

IT Administrator E&E/ SEPTA-Philadelphia, PA1\23-12\24

• Develop custom images for a variety of Microsoft devices

• Remote Management of 5000+ new devices and ensuring existing inventory is compliant

• Install\Troubleshoot Computer Systems, Printers, Cameras, Scanners, Modems at v

• Perform preliminary checks on A/V Equipment for weekly training sessions and new hire orientations

• Perform Maintenance in SEPTA Police Cyber Security Labs & Command Posts

• Add new equipment to Intune system and set security policies in place for existing products

• Server Support\Active Directory\ Email Administration• Assist with other projects when needed Systems Analyst III (Insight Global\Camden Police Department)-Contract 1\22-12\22(Camden, NJ)

● System Support for Camden Police Department & Municipal Buildings

● Maintain Secret & Government Based Systems related to Cyber Technology(FBI Clearance)

● Install\Troubleshoot Computer Systems, AVL, Police Cameras, Scanners, Modems in Patrol Cars, Mobile\SWAT Vehicles

● Program Police Body Worn Cameras

● Perform Maintenance in Command Posts & Cyber Security Labs

● Program VOIP Systems, Troubleshoot Telecom and Legacy Phone Systems

● Manage Mobile Devices(MaaS360)

● Server Support\Active Directory\ Email Administration

● Application Creation and Deployment via KACE

● Configure(Scan-to-Email\Folder)\Troubleshoot Multifunction Printers repairs and Plotters

● SQL \Java\Putty\PowerShell Scripting

● Ticket Queue Management (KACE)

V-Soft Technology\Comcast(Device Manager- Contract)1\21-12\21(Philadelphia, Pa)

● Program set top boxes, smart televisions for world class partners(Disney, Google, Amazon, HBO, Apple, Netflix, Hulu, Peacock, etc)

● Coordinate meeting with new and potential clients in regards to streaming services in the cable industry

● Application and Tile creation via IBIS utility

● Coordinate and Management Home installation of set top boxes, smart televisions for technology including but not limited set top boxes, cable remotes and smart televisions

● Provisioning, scripting, developing, packaging, side loading devices uses SDK, RDK, APKs, APIs, SQL, Putty(Apple/Android/Windows/Linux)

● Create contracts, work with legal department, customize template and work with international customs and ensure delivery of testing equipment & products, third-party, foreign partners

● Domestic & International shipment of Comcast and third party products using UPS\FedEx

● Ticket Queue Management (JIRA/Smartsheets/ServiceNow)

● Subject Matter Expert

The Computer Clinic(Consultant)10\19-1\21(Philadelphia, Pa)

● Troubleshoot and break/fix for Desktop, Laptop, hardware, software and Tablets Issues

● Application Creation and Deployment Android/ Apple/Windows

● Travel to various location and perform Site Assessments for future projects

● Create\Modify\Delete Accounts(Active Directory)

● Knowledge Broker/ Subject Matter Expert

Site Support Specialist III(NASA-Cobham\ApTask)-Contract 6\19-10\19(Philadelphia, PA)

● Travel between buildings performing various technical related tasks

● Troubleshoot Secret & Government Based Systems related to Spacecraft Technology(SF86 Clearance)

● Create\Modify\Delete Accounts(Active Directory)

● Manage Mobile Devices(Airwatch)

● MS Exchange 2007\2010 Administration

● Troubleshoot break/fix for Desktop, Laptop, hardware software and Tablets Issues(HP\Dell\Surface Pro)

● Application Creation and Deployment via Landesk

● Windows 7 to 10 Migrations

● Configure(Scan-to-Email\Folder)\Troubleshoot Multifunction Printers repairs (Replacing rollers, fusers,maintenance kit) and Plotters

● Troubleshoot Microsoft Office 365 Issues

● MS SQL \Java\Putty\PowerShell Scripting

● Troubleshoot and Support MAC Devices(Laptops & Desktops)

● Perform Data Recovery on Computer Systems or Corrupt Profiles

● Ticket Queue Management (Landesk)

Desktop Engineer 3(InfoSource\PMA Companies)-Contract 11\18-6\19(Bluebell, PA)

● Troubleshoot and break/fix for Desktop, Laptop, hardware, software and Tablets Issues(Lenovo\ Surface Pro)

● Applications Creation and Deployment via SCCM

● Windows 7 to 10 Migrations

● Troubleshoot Multifunction Printers repairs with rollers, fusers, maintenance kit and Plotters

● Troubleshoot Microsoft Office 365 Issues

● Active Directory(Account & Computer Management)

● Ticket Queue Management (HEAT)

Level 3 Systems Technician (Estee Lauder\CSC\HCL) 5\14-10\18(Bristol, PA)

● Travel between warehouse locations performing various technical tasks

● Resolve Level 3 Technical issues pertaining to Smartphone, Tablets, Workstations and Printer repairs

(replacing rollers, fusers and maintenance kit)

● Troubleshoot, break fix and Support MAC Devices(Laptops & Desktops)

● Support of Executives & Upper-Level Management

● Install & configure hardware/software

● Printing and distribution of reports

● Back-up & recovery

● Installation & configuration of Email Systems(2010/2013) for various clients

● Perform updates, install patches, maintenance release & service packs on Windows-Based Servers

● Manage ticket queue (Remedy)

Mobile Network Engineer (CompuCom\APEX Systems) 1\13-5\14(Paulsboro, NJ)

● Manage & Support Mobile Solutions\MDM Products; such as MobileIron, AirWatch, Maas360)

● Troubleshoot Blackberry\IPhones\Android\Windows Mobile Devices & Tablets

● Research, Test, Update & Evaluate Smartphone Operating Systems

● Support & Manage Blackberry & Exchange Active Sync Environment(BES5x, 10x, Exchange Active Sync)

● Installation & configuration of Microsoft Exchange(2010/2013) for various clients

● Perform updates, install patches, maintenance release & service packs on Blackberry & Exchange ActiveSync Servers

● Create & Implement Smartphone Security Policies

● Visit seminars, conferences, webinars, research White Pages, Gartner Report in order to stay knowledgeable of the latest mobile technology

● Contact various Carriers(ATT, Verizon, & T-Mobile) for new account, updates, upgrades & international issues

Advantage Technical Services-Field Engineer (Consultant) 5\12-1\13 (Traveled-PA)

Evaluate and make upgrade recommendationsfor small to midsize businesses

● Install & configure Email Systems(MS Exchange), Mobile Device Management(MDM) Solutions & Servers(Print/Application/Certificate)

Configure Scan/Email/Fax components forHP & Xerox Customers

Repair & install Duplexers, Stackers & Staplers

Perform training after each MFP/MFD is installed Travel between sites

Blackberry\Exchange Admin (FCG\CSC\University of Pennsylvania) 7\06-5\12(Philadelphia, PA)

● Manage & Support Mobile\Email Servers(30,000+ accounts)(Exchange/Lotus Notes)

● Troubleshoot Blackberry\IPhones\Android\Windows Mobile Devices & Tablets(6000+ users)

● Research, Test, Update & Evaluate Smartphone Operating Systems

● Responsible for evaluating MDM(Mobile Device Management Solutions); such as Maas360, Boxtone, AirWatch & MobileFusion

● Built Blackberry & Exchange Active Sync Environment(BES 4x,5x, Active Sync 7, Good Technology)

● Administer Good MDM and connected devices(250+users)

● Manage the operations of all wireless devices in the entire health system

● Perform updates, install patches, maintenance release & service packs on Blackberry, Good, & Exchange ActiveSync Servers

● Create & Implement Smartphone Security Policies

● Train Desktop Support Team on troubleshooting mobile device issues

● Visit seminars, conferences, webinars, research White Pages, Gartner Report in order to stay knowledgeable of the latest mobile technology

● Contact various Carriers(ATT, Verizon, Sprint, T-Mobile) for new accounts, updates, upgrades & international issues

● Manage & support wireless and hotspot environment (Cisco, Juniper) FCG- Systems Support Analyst (University of Pennsylvania) 3\04-7\06 (Philadelphia, PA)

● Resolve technical issues pertaining to printers and workstations including MAC Devices

● Install and configure various types of medical databases (SCM, IDX, SMS Invision, DecRad, EPIC

& Citrix Metaframe)

● Troubleshoot Blackberry, Treo & Windows Mobile Devices(1000+users)

● Manage ticket queue (Remedy)

● Create & edit login scripts using Powershell

● Remote troubleshooting of workstations, laptops, printers and other related devices using LanDesk Agent, troubleshoot printers using web-based utilities

● Create packages using Visual Basic Scripting

● Imaging of computers using Ghost/PXE

EDP/IBM- Systems Support Analyst / Technical Team Leader (PECO) 7\02-3\04(Philadelphia, PA)

● Supervise a team of computer technicians while balancing various projects

● Administrator of backups, printers and workstations, image workstations using Symantec Ghost

● Troubleshoot servers and workstations using management tools such as Console One

● Troubleshoot printers repair with rollers, fusers and maintenance kit using NDPS and MarkVision Utility

● Assist users with email issues

● Test new Windows 2000 image for compliance

● Assist Network Administrator with daily functions

● Backup Administrator for Citrix Metaframe

● Install Applications such as Office suite, Oracle and mainframe programs

● Install hardware such as modems, scanners and network cards,

● Inventory control of laptops and other portable hardware TekSolve- Desktop Support Analyst/Field Engineer 4\02-7\02 (Traveled-PA)

● Evaluate and make upgrade recommendation for small to midsize businesses

● Setup and configure networks

● Create groups and user accounts using management tools such as Microsoft Computer Management Console and Novell Console One

● Crimp and test cables

● Build & configure workstationssuch as Win98, 2000& XP

● Install and troubleshoot various types of hardware including system boards, modems, network cards, CD-Writers, zip drives

● Configure email accounts(POP3/SMTP)

● Install cable modems

● Troubleshoot PC’s install and printers (HP, Lexmark)

● Install various software packages and create custom images using Ghost and Drive Image Pro, design web pages using applications such as Flash, Dream Weaver, PowerBuilder, HTML

● Train staff on basic networking maintenance such data backup, account management, security, access rights

EDP/CMS- Desktop Analyst/Network Admin (Federal Government) 1\02-4\02 (Philadelphia, PA)

● Administrator of backups(Backup Exec, CommVault)

● Troubleshoot printers and workstations

● Image workstation using Norton Ghost

● Troubleshoot servers and workstations using Management tools such as Console One

● Troubleshoot printers using NDPS and MarkVision Utility

● Assist users with email and program issues

● Test new Windows 2000 image for compliance

● Assist Network Administrator with daily functions

● Backup Administrator for Citrix Metaframe

● Install Applications such as Microsoft Office Suite, Oracle and mainframe programs

● Install hardware such as modems, scanners and network cards

● Inventory control of laptops and other portable hardware Primavera Systems- Software Tester/Troubleshooter 3\00-1\02 (BalaCynwyd, PA)

● Learn & support various types of Project Management Software package such as SureTrak and Project Planner

● Test software on multiple platforms such as Microsoft and Unix

● Test programs on various types of printers and plotters

● Test and debug programs

● Resolve local and network issues

● Support end-users. Migrate and test various programs using ODBC

● Use of Lotus Notes & Onyx Databases

● Create technical tips, scripts & basic SQL statements Computer Lab Administrator

● Create groups and user accounts

● Create custom images

● Maintain image library and create policy & procedures

● Troubleshoot Servers and PC’s via PCAnywhere

● Maintain uptime for software testing

● Crimp & test cables

● Educate technical team on computer lab policies and procedures. EDP/IBM Global Services (Johnson & Johnson) Technical Team Leader 1\99-3\00 (Piscataway, NJ)

● Supervise a team of technicians while conducting various types of computer migrations

● Install & configure hardware such as network cards (PCI/PC), modems, memory, docking stations

● Install various types of software applications such as MS Office, Lotus, Oracle and mainframe programs

● Install & configure network printers

● Repair and upgrade computers

● Assign & log Static IP Addresses

● Key member in a “custom” deployment for approximately 2500 users (IBM Laptops & Desktops)

● Installation and configuration of multiple images & separate user specified software and data

● Test and approve custom images

● Resolve problems for end-users receiving new PC’s

● Perform network and tape back-ups

● Monitor Call Center, test and update system BIOS for Y2K compliance

● Troubleshoot IBM hardware and software

Contemporary Staffing Solutions/Sintaks-Level 2 Desktop/Jr.Technician 10\98-1\99(Philadelphia, PA)

● Build and configure Servers such as Novell and Microsoft

● Image Laptop & Desktop PC

● Install hardware such as system board, processors, memory, network cards

● Install various software packages

● Install & configure network printers

● Repair & upgrade computers

● Troubleshoot network using third party Management tools such as Shark

● Support end-users, perform network and tape back-ups

● Monitor Call Center

Philadelphia Civil Community Organization- LAN Support Specialist 6\98-10\98(Philadelphia, PA)

● Supply hardware & software to support network and end-users

● Repair & upgrade computers

CDI Corporation- Computer Room Operator 6\94-6\98(Philadelphia, PA)

● Daily operations & maintenance of various computers and printers

● Maintain inventory log

● Support end-users

● Install & configure hardware/software

● Printing and distribution of reports

● Back-up & recovery

● Reconcile & disburse field paychecks

● Back-up voice mail systems operations

● Process & print payroll checks

Contact this candidate