Office Assistant Administrative

Carol Munoz

New York, NY ***** 917-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

Fair Fare Program – New York, NY

Office Assistant 08/2024 to Current

• Recorded the meeting minutes and distributed the transcript to all attendees, as instructed by the Community Coordinator or Site Director.

• Verify and process participant referrals daily by reviewing walk-in and electronic submissions for completeness. Ensure that Fair Fares consumers provide all necessary paperwork and documentation required to complete the Fair Fares enrollment process.

• Utilize various reports and databases to retrieve participant information, ensuring accurate and timely reporting of program details, discounts, and refund processing.

• Create and maintain spreadsheets, logs, and other paper and electronic records to track and monitor participant flow in and out of the site, as well as to track progress and outcomes of special projects.

• Update and distribute the Daily Attendance Tracker and Quarterly Vacation Tracker to the team.

HealthFirst – New York, NY

Mailroom Operations Clerk 01/2023 to 08/2024

• Managed the printing and mailing processes for print jobs, as well as handled ad-hoc manual mailings for various departments.

• Ensure departmental goals for productivity, quality, timeliness, and accuracy are met to comply with service level agreements (SLAs).

• Generated daily reports from Salesforce for an external vendor to facilitate the preparation and fulfillment of member material requests, ensuring timely delivery.

• Oversaw the shipping and receiving of parcels, collaborating with third-party vendors to manage incoming and outgoing correspondence effectively.

• Delivered exceptional customer service.

• Ensured compliance with HIPAA guidelines and maintained the confidentiality of member, provider, and departmental information. Adhered to all state and federal compliance and regulatory standards.

New York State Education Department – Brooklyn, NY Administrative Assistant 11/2019 to 07/2022

• Managed a multi-line phone system, efficiently routing calls, delivering messages to staff, and warmly greeting visitors.

• Prepared documents, reports, and letters for mailing, adhering to NYSED writing rules and protocols with accuracy and consistency.

• Assisted in onboarding new staff, ensuring completion of necessary paperwork.

• Maintained adequate office supplies through restocking and placing purchase orders.

• Interacted with vendors, contractors, and professional services personnel to facilitate orders, direct activities, and communicate instructions effectively.

• Implemented a record filing system to enhance document organization and management.

• Coordinated, scheduled meetings and conference calls, optimizing the scheduling for senior staff.

Barbri Inc. – New York, NY

Administrative Assistant 12/2013 to 11/2019

• Created and updated records to ensure accuracy and validity of information.

• Liaison with several departments and operating units to resolve day-to-day administrative conflicts and concerns.

• Assisted with logistics associated with the bar review course.

• Handled heavy phone calls, scheduled and confirmed appointments. EDUCATION

Ashford University - Chandler, AZ

Bachelor of Arts Early Childhood Education 01/2016 SKILLS

• Strong & proven work ethic

• Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint, and Teams)

• Maintaining Quality Assurance Standards

• Detail-oriented, able to multitask, and exhibit strong organizational skills

• Ability to work well under pressure and deliver quality results on time

• Excellent verbal and written communication skills

• Languages: English, Spanish

• Proficient in operating and maintaining a variety of printers, scanners, copiers, fax machines, postage machines

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