Customer Service Representative
Resume:
Corina Camacho
Vero Beach, FL *****
*********@*****.***
Accomplished Member Service Representative with 12 years of experience providing exceptional customer service and handling cash transactions. Proficient in cash handling, data entry, and computer skills. Skilled in administrative experience and fluent in Spanish. Work Experience
Customer Service Representative
iTHINK Financial-Vero Beach, FL
August 2023 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate
• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow- up with customers
• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Member Service Representative
iTHINK Financial-Sebastian, FL
January 2023 to Present
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Maintained accurate member records and updated information as needed
• Assisted members with account transactions, including deposits, withdrawals, and transfers
• Promoted various credit union products and services to meet individual member needs
• Processed loan applications for members, ensuring all required documentation was complete
• Collaborated with other departments to resolve complex member issues or requests
• Educated members on online banking platforms and assisted with setting up accounts for digital access
• Performed routine maintenance tasks on ATMs to ensure functionality at all times
• Participated in training programs to stay updated on product knowledge and industry regulations
• Achieved 94% increase in member satisfaction scores through proactive communication and problem- solving skills
Member Service Representative
Connect credit union-Stuart, FL
July 2015 to December 2022
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Maintained accurate member records and updated information as needed
• Assisted members with account transactions, including deposits, withdrawals, and transfers
• Promoted various credit union products and services to meet individual member needs
• Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
• Processed loan applications for members, ensuring all required documentation was complete
• Collaborated with other departments to resolve complex member issues or requests
• Educated members on online banking platforms and assisted with setting up accounts for digital access
• Performed routine maintenance tasks on ATMs to ensure functionality at all times
• Participated in training programs to stay updated on product knowledge and industry regulations Education
GED
Indian River State College - Fort Pierce, FL
January 1998 to June 1998
Skills
• Customer Service
• Cashiering
• Cash Handling
• Typing
• Computer Operation
• Computer Skills
• Microsoft Word
• Administrative Experience
• Data Entry
• Microsoft Excel
• English
• Computer Literacy
Languages
• Spanish - Intermediate
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