Customer Service Representative
Resume:
TANISHA BROWN
Baton Rouge, LA *****
********@*****.***
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Office
Administration industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR) FOH
BTR Jet Center-Baton Rouge, LA
August 2023 to Present
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Developed strong relationships with key clients through regular communication and personalized support
• Maintained detailed records of all interactions using CRM software to track customer preferences, history of inquiries/resolutions for future reference
• Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions Administrative Coordinator 4
Office of Community Development-1201 N. 3rd St
January 2023 to June 2023
Worked closely with others to accomplish timely invoicing and accounts receivables. Monitored and directed incoming mail and prepared outgoing mail. Collaborated in timely processing of billing and accounts receivables. Prepared detailed documents and reports in adherence administrative processes. Maintained databases and contact lists to keep important contact information accurate and up to date. Developed and implemented organizational systems to streamline daily operations. Maintained office calendars to track important dates and deadlines. Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Assisted management with special projects to complete all tasks by deadlines. Answered phone calls and responded to inquiries from customers, vendors and other external contacts. File Clerk
Department of Pharmacy-901 N. 8th St
January 2020 to January 2023
Maintained physical and computer-based filing systems. Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Prepared new files and assigned tracking identification numbers, resulting in faster retrievals. Located and retrieved requested documents in accordance with established policies. Customer Service Representative
AT&T Mobility-Baton Rouge, Louisiana
January 2003 to September 2012
Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Participated in team meetings and training sessions to stay informed about product updates and changes. Handled customer inquiries and suggestions courteously and professionally. Utilized customer service software to manage interactions and track customer satisfaction. Developed customer service policies and procedures to meet and exceed industry service standards. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Managed timely and effective replacement of damaged or missing products. Promoted available products and services to customers during service, account management, and order calls.
Education
General Studies
Istrouma High School - Baton Rouge, La, US
May 1996
Skills
• Google Suite
• Organizational skills
• HVAC
• Technical support
• Purchasing
• Serving
• Accounts receivable
• Data entry
• Order fulfillment
• Account management
• Microsoft Word
• Communication skills
• Typing
• Windows
• QuickBooks
• Bartending
• Complaint resolution Administrative support
Technical Support Professional telephone demeanor
Key stakeholder relationship building Shipping procedures understanding Order fulfillment CRM
Multi-line phone talent
• Phone etiquette
• Leadership
• POS
• Customer service
• Microsoft Excel
• Recruiting
• Sales
• Microsoft Office
Certifications and Licenses
Driver's License
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