Sales Representative Customer Service
Resume:
Michael Ruiz
The Top Producer
Ocala, FL *****
*****************@***********.***
Seeking a position with a company where I can utilize my skills and abilities to enhance the success of the team I work with while providing tangible results for myself and those I work with. Authorized to work in the US for any employer
Work Experience
Salesman
Davis Automotive Group - Ocala, FL
October 2017 to Present
Prospect. Set appointments by phone, or email. Train. Get the signed offer, deposit, and commitment to buy from me now, when other's can't.
Sales Representative
Sullivan Cadillac - Ocala, FL
December 2015 to September 2017
Get the signed offer, deposit, and commitment to buy from us now. I have 26 years of experience in the car business. Mostly in and around Marion County, Fl. Cadillac certified currently. Salesman
Camping World of Ocala - Summerfield, FL
December 2013 to July 2015
Responsibilities
Greet incoming customers, and through a proven process sell them an RV. Customer service. Accomplishments
Salesman of the year 2014. Top 3 percent nationwide for unit's sold and gross profit. Skills Used
Closing, bi-lingual, team player.
Maintenence Engineer
Wyndham Hotels International - Weston, FL
January 2001 to June 2002
Responsibilities
HVAC technician, and Electrician. Maintain, repair, install, and diagnose non-working appliance's and HVAC system's. Also, minor plumbing, drywall, painting and all aspect's of building maintenance. Including kitchen and laundry facility's at 500 room resort. Worked the 1600 pm - 2400 shift, by my self. Receive work order's via radio and determine the priority of each task, then complete them.
Design and implement Preventative maintenance schedule for all HVAC system's. Accomplishments
As I worked the busiest shift on my own, with no supervision, I saved the company thousand's by not needing a manager, or co-worker to get the job done. Nominated for Employee of the month 2 time's.
Skills Used
Ability to work without direct supervision. Safe usage of all tool's and related material's, while being cost effective and saving the company money.
Education
High school in College Prep
Parkdale High School - Riverdale, MD
June 1973 to June 1975
High School Diploma in General
Parkdale High School - Riverdale, MD
1973 to 1975
Skills
• Bilingual Spanish, as well as English
• Salesman
• Management Experience
• Retail Management
• Customer Service
• HVAC Design
• Plumbing
• Construction
• Electrical Experience
• Carpentry
• Drywall
• Remodeling
• Handyman
• Facilities Maintenance
• Sales Management
• Computer literacy
• CRM software
• Sales
• Time management
• Outside sales
• Communication skills
• Dealership experience
• Negotiation
• Organizational skills
• Sales management
• Account management
• Marketing
• Territory management
• Leadership
• Mechanical knowledge
Awards
Salesman of the year. 2014
January 2015
Out performed all team member's in 2014. Top 3% nationwide with 120 location's. Certifications and Licenses
Certified Sales and Leasing professional
Present
General Motors certification for Chevrolet products. Prior certification for Cadillac, Buick, GMC, Hyundai, Kia, Toyota, Chrysler, Dodge, Jeep, Ram trucks. Driver's License
EPA Certification
HVAC Certification
EPA Refrigeration Certification
Assessments
Mechanical Skills: Monitoring — Proficient
February 2020
Monitoring machine indicators to determine appropriate functioning. Full results: Proficient
Sales Representative — Highly Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Basic Maintenance and Repair — Expert
October 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Expert
Sales Skills: Influence & Negotiation — Highly Proficient August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales Skills — Highly Proficient
August 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Proficiency with Microsoft Office: Mail & Calendar (PC) — Completed July 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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