Customer Service Inside Sales

Gary Taylor

210-***-**** **********@*****.*** Converse, TX 78109 linkedin.com/in/gary-taylor-mba-962b808/

Propels high-impact growth by optimizing sales strategies, shaping customer service infrastructures, and mentoring competent teams.

B2B Sales Strategy Planning Client Loyalty Building Salesforce Pipeline Management New Market Penetration Team Coaching

Sales Excellence: Exceeded the $500/week international sales quota by 5% consistently for 3 months at UPS by analyzing existing deals, capitalizing on upsell opportunities, and devising cost-effective contracts to outdo the competition on high-priced services.

Client Centricity: Won a $400k contract with a new startup at UPS by leading client-inclusive brainstorming, creating competitive packages for domestic and international shipping, assuring delivery schedule adherence, and offering real-time shipment tracking.

Capability Building: Promoted 25% ISRs to account executives at UPS by overseeing performance management for the team of 12; conducted appraisals, highlighted learning opportunities, defined career milestones, and provided personalized training.

Sales Campaign Design & Launch

Community Outreach & Communication

Lead Generation & Business Prospecting

Resource Forecasting & Allocation

KPI Setting, Monitoring, & Evaluation

Data-Driven Insight & Report Generation

Employee Advocacy & Leadership

Client Needs Analysis & Fulfillment

Issue Identification & Conflict Resolution

Professional Experience

Business Development Manager, Sodexo & Stirista 01/2023 – 01/2025

Drove new client prospecting via in-person visits and cold calling, understanding unique client needs, and proposing tailor-fit solutions by communicating the value proposition. Generated weekly reports on proposals, signed contracts, and pipeline reviews.

Discovered an untapped market with the opportunity to increase Sodexo’s profit margins by reaching out to target audiences in the new location and identifying unmet business requirements.

Spearheaded market research and prospecting, expanding Stirista’s client base to include start-ups and small businesses, by working with a competent team; onboarded, trained, and conducted performance reviews for 3 employees.

Team Lead, Inside Sales, UPS 03/2016 – 12/2022

Promoted From: Inside Sales Representative (ISR) (01/2011 – 05/2016)

Steered the territory-wide sales strategy for existing key corporate accounts across various industries, such as high-tech, healthcare, logistics, auto-manufacturing, etc. Directed 50k+ client accounts worth up to $1M and managed a streamlined database in Salesforce. Nurtured reliable client relationships to foster trust and encourage extended partnerships.

Territory-Wide Sales Growth

Achieved the $2500 and $500 weekly targets for domestic and international sales respectively, by building the highest-performing team of ISRs in the department; adopted aggressive outreach and completed at least 2.5 hours of client conversations daily/ISR.

Skyrocketed international sales by 110% by taking proactive ownership of the sales pipeline and leading weekly meetings to formulate strategic sales plans and scripts; encouraged ISRs to inquire all clients about international shipping.

Retained a longstanding high-value account despite a roadblock in shipment delivery by de-escalating the case, addressing client concerns, exploring solutions with internal teams, and rolling out the reimbursement within 5 months.

Team Performance Optimization

Established a confident ISR team by emphasizing call presence, outlining strong call openings, communicating value statements, sharing quantifiable answers, asking open-ended questions, and becoming subject matter experts to build and fortify client trust.

Initiated guided call reviews for underperforming ISRs by recording and listening to calls, evaluating rep performance, identifying filler words, and highlighting strategies for better comprehension of client needs to develop a professional team of ISRs.

Cultivated an efficiency-driven work culture by generating weekly Salesforce reports for every ISR on account history, current activity, account touchpoints, etc.; scheduled weekly follow-ups with ISRs to discuss future strategy design.

Mentored 10 employees across various departments as a Toastmasters member by guiding refining communication skills, forming career growth plans, and coaching on interviewing skills.

Prevented business disruption during the COVID-19 global pandemic by transitioning to a remote working environment and ensuring continuity of service delivery to client accounts.

Corporate Sales & Sponsorships, San Antonio Missions AA Baseball Club 04/2008 – 01/2011

Led operations for group ticket and corporate sponsorship sales to support strategic revenue increase by forging trust-based relationships with clients; supervised a team of new account representatives.

Previous Experience: Banker at Washington Mutual Bank & Citibank Route Salesman at Frito-Lay, Inc.

Professional Development

Unconscious Bias in Recruiting Asking Great Sales Questions Cold Calling: The First Seven Seconds, LinkedIn 2022

Leading with Emotional Intelligence Delivering an Authentic Elevator Pitch Getting Things Done, LinkedIn 2020

Jodi Glickman on Pitching Yourself, LinkedIn 2019

Master of Business Administration (MBA) in Human Resource Management (HRM), Wayland Baptist University 2018

Bachelor of Science in Occupational Health, Wayland Baptist University

Technical Skills

Salesforce, Microsoft Office (Word, Excel, PowerPoint), Google Workspace

Gary Taylor Resume Page 02 210-***-**** **********@*****.*** linkedin.com/in/gary-taylor-mba-962b808/

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