Restaurant Manager Service Delivery
Resume:
LaShaun Carroll
Chicago, IL *****
**********@*****.***
Im looking to gain stable employment within organization with opportunity for advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Restaurant Manager
Panera Bread-Chicago, IL
June 2022 to August 2024
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Ensured compliance with all health codes, licensing regulations, and labor laws
• Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
• Trained staff on proper serving techniques resulting in an increase in upselling opportunities by XX%
• Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
• Developed and implemented staff incentive programs to motivate employees and improve overall performance
• Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels
• Created employee recognition programs to boost morale and foster a positive work environment
• Ensured compliance with all food safety regulations through regular inspections and staff training sessions
• Maintained strong relationships with key stakeholders including suppliers, contractors, health inspectors, etc
• Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
• Mentored and coached junior managers, providing guidance on leadership skills and professional development opportunities
Warehouse Associate
Amazon Fulfillment Associates-Chicago, IL
October 2018 to March 2022
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Performed regular quality checks on products to ensure they met specifications
• Collaborated with team members to complete daily tasks in a timely manner
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
• Achieved an average picking accuracy rate of 90% over the course of 24months Receptionist
Bonded Collection Corporation-Chicago, IL
October 2017 to August 2019
• Greet clients as soon as they arrive and connect them with the appropriate party
• Answer the phone in a timely manner and direct calls to the correct offices
• Create and manage both digital and hardcopy filing systems for all partners
• Make travel arrangements and schedule meetings based on all partners' itineraries
• Deal with bookings by phone, e-mail, letter, fax or face-to-face
• Complete procedures when Guests arrive and leave
• Prepare bills and take payments
• Take and pass on messages to Guests
• Deal with special requests from Guests
• Answer questions about what the hotel offers and the surrounding area
• Deal with complaints or problems
• Answer telephone calls and take messages or forward calls
• Schedule and confirm appointments and maintain event calendars
• Check visitors in and direct or escort them to specific destinations
• Inform other employees of visitors' arrivals or cancellations
• Enter customer data and send correspondence
• Copy, file and maintain paper or electronic documents and records
• Handle incoming and outgoing mail
Manager in Training
Milwaukee Board of School Directors-Milwaukee, WI
September 2016 to September 2017
I gain experience in day to day opetation of the school nutrition program in to run a successful kitchen while distributing daliy tasks for 15 to 20 employees and completing and submitting large inventory orders.I also Received training and performs duties in several departments such as Sales and Operations. Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of business.
Manager
Intergity Staffing
November 2015 to August 2016
Managing the daily quantity and quality progess of 40 employee to insure great customer service for a huge client.
Bill Collector
Merchants Credit Guide-Chicago, IL
January 2014 to October 2015
1)Receive payments and post amounts paid to customer accounts. 2) Locate and monitor overdue accounts, using computers and a variety of automated systems. 3) Record information about financial status of customers and status of collection efforts. 4) Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
5) Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. 6) Advise customers of necessary actions and strategies for debt repayment. 7) Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
8) Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
9) Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
10) Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
11) Negotiate credit extensions when necessary.
12) Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. 13) Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. Education
Accounting
Kennedy King College - Chicago, IL
September 2002 to June 2004
Diploma
Harlan Community Academy High School
Skills
• POS (5 years)
• Management (3 years)
• Collections (2 years)
• Cashier (7 years)
• Customer Service (2 years)
• CSR
• Customer Support (2 years)
• Customer Care (2 years)
• Customer Care
• Call Center (2 years)
• Customer Service
• Customer Support
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