Data entry, client relations

Rebecca Norton

P: 216-***-**** E: ************@*****.*** Lisbon, OH

Profile

Detail-oriented quick learner offering versatile self-management skills. Strong planner and problem solver who readily adapts to change, works both independently and in a team environment while exceeding expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Experience

Client Relations Manager

Luma Matchmaking (Remote) Nov 2023 – Present

- Manage all client relations for high-profile clients

- Lead and oversee the matchmaking team including interviewing, hiring, training, and performance management

- Ensure exceptional service delivery and client satisfaction throughout the matchmaking process

- Collaborate with cross-functional teams to meet company goals and optimize workflow

Office Manager

IJL Midwest DBA It’s Just Lunch (Remote) 2014 – 2023

- Manage all staff of the Ohio location and report to upper management out of state

- Oversee daily operations of the Ohio office

- Responsible for financial reports, membership dues, and office quotas

- Resolve escalated client issues diplomatically

- Renew memberships to maintain enrollment stability

- Conduct employee evaluations and performance reviews

Property Manager

Windsor Management, Cleveland, OH 2012 – 2014

- Managed daily operations of an apartment complex

- Showed prospective tenants units and explained lease terms

- Communicated local amenities and services to prospective tenants

- Collected rent and security deposits

- Resolved maintenance issues and scheduled vendors for repairs

- Inspected units and ensured readiness for new tenants

Property Manager

Tradewinds, Cleveland, OH 2009 – 2012

- Managed operations of an apartment complex

- Collected rents and issued receipts

- Communicated community and amenity information to prospective tenants

- Resolved tenant concerns and oversaw on-site maintenance

- Coordinated services such as trash removal, pest control, and cleaning

- Conducted move-out inspections and coordinated necessary repairs

Core Competencies

- Client Relationship Management

- Staff Supervision & Development

- Conflict Resolution & Communication

- Office Operations & Compliance

- Strategic Planning & Time Management

- Financial Reporting & Membership Retention

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