Administrative Assistant Support

D O N E I S H A S. B U R L

**** ***** **** • Forestville, MD 20747 • 202-***-**** • ************@*****.*** PROFESSIONAL QUALIFICATIONS

I am a HR/Administrative assistant with ten + years of experience managing business relations and special projects at the senior management level, giving organization administrative and the clerical assistance, including managing confidential information. Serve as primary point of contact for management, personnel and clients. Ability to work independently; high degree of organizational skills; energetic can-do-attitude and I am calm and courteous under pressure. Provide superb administrative management, I am proficient in Microsoft Office applications (Excel, Word, Outlook and Power Point). Also, I am proficient in conducting internet research.

(Active DOD Secret Clearance Obtained June 2019)

(Active DOS Public Trust Clearance Obtained February 2020)

(10-13 Years of HR Experience with Federal Government) PROFESSIONAL EXPERIENCE

ITMS, Inc. (Onsite at Naval Engineering Command Headquarters Base) Feb 2024-Present Washington, DC

Administrative Specialist

Major Responsibilities:

Maintain the personnel information, all necessary materials, supervision, and administrative support to the chief, Master Chief and commanders of the Naval Facilities Engineering Command (NAVFAC) team. Key Contributions:

Corresponded emails utilizing Microsoft outlook.

5 years of Reviewing outgoing correspondence for correct format and ensure prescribed procedures are followed using DON.

Screen incoming correspondence, assign offices and due dates and indicate any required concurrences.

Task Management utilizing the Enterprise Task management Solutions Systems (ETMS2) in order to create a task, keep up with due dates and refer them over to the Deputy Chief for approval to close out in Microsoft Excel once the task has been completed and approved with an close date.

Uses Command and Control Office Information Exchange software (C20 1x 3.2) on the Navy.Mil website to conduct message traffic through Microsoft Excel and Microsoft Outlook to ensure we are sending the correct correspondence to the appropriate chain of command in the Navy Distro

Utilizes SAP Concur to book any travel arrangements for the Chief or Master Chief for external meetings and briefings; also to input the receipts of the travel to ensure accuracy for audit purposes.

Utilizes Executive Motor Pool to book a driver for arrival and departure of either the VP/ Master Chief when any events are planned outside of the navy base.

Have awards signed off before the ceremonies.

Executive Office of the President (Contract) Feb 2023- Feb 2024 Administrative Assistant

Washington, DC

Major Responsibilities:

Provides administrative support services such as compile all the relevant information such as upcoming meetings, significant projects and training; coordinate with Program Leads to update the Task Tracker spreadsheet, create the bi-weekly reports to OPH summarizing all relevant information and significant projects in the directorate.

Key Contributions:

Prepares correspondence, documents, presentations

Conducted research, organize data, generate reports.

Manage schedules and itineraries through the tracking system SAP Concur for the Assistant Director of the White House.

Arranged and co-ordinate meetings and functions.

Correspond to incoming and outgoing emails

Calendar Management to several different Public Health Directors Boeing (Contract) May 2022- February 2023

Executive Administrative Assistant

Arlington, VA

Major Responsibilities:

Provided high level administrative support to executives in the workplace, such as taking calls, scheduling meetings, managing executive requests, and other office duties. Key Contributions:

Provided high level secretarial and administrative support to two senior executives VP/CEO.

Prepared correspondence, documents, presentations

Managed schedules and itineraries.

Arranged and co-ordinate meetings and functions.

Organized travel arrangements

Liaised with senior management, clients, and external providers.

Screened, handled, and redirect calls.

Set up, maintain and improve data management systems.

Met with the board of directors for business updates

Served as point-of-contact for coordination, preparation, and tracking of responses to senior-level inquiries.

Ensured the organization’s budget adheres to legal regulations.

Conducted cost/benefit and other types of analyses One Federal Solution (Onsite at Pentagon Force Protection Agency) Jan 2019 –May 2022 Administrative Analyst

Major Responsibilities:

provide administrative support services such as compile all the relevant information such as upcoming meetings, significant projects and training; coordinate with Program Leads to update the Task Tracker spreadsheet, create the weekly significant activity report (SAR) summarizing all relevant information and significant projects in the directorate.

Key Contributions:

Track correspondence, tasking, and suspense using the inter-tracking system; submit invoices for Federal Express to the financial management department; maintain and upload all paperwork for fleet management; maintain log and calendar for Government Vehicles.

Correspond to incoming and outgoing emails

Answered and direct phone calls

schedule meetings, create meeting agendas, facilitate meetings, and compose meeting minutes; manage the records management systems/spreadsheets for all OPR investigation cases for the PFPA; notify OPR personnel of certification and/or credential deadlines and due dates

evaluated, assess and analyze records, metrics and trends, and makes recommendations to Senior Leadership regarding the effectiveness of the RMFD

Calendar Management for teleconference calls or upcoming meetings

Strong organizational skills and ability to perform detail-oriented work with the Deputy Chief of PFPA Supported DOD Contracts with the Deputy Chief

Served as the Budget liaison for the company and three partner companies.

Reviewing budget proposals and funding requests

Logged in government vehicles

Maintained reports for director to see what incumbent has logged the government vehicles in and out

Very detailed of tracking whether the vehicle was arriving at the pentagon or Mark Center in Arlington, VA

Utilized the CCTV Cameras to ensure the vehicles were parked in the correct Spaces it departed from FEMA (Contract) June 2019-January 2021

Human Resource Specialist

Major Responsibilities:

Input into overall hiring strategy of the organization to ensure our teams consist of a diverse set of qualified individuals Ensured the staffing needs of the company are being met, with a long-term talent strategy in mind Devise and implement sourcing strategies to build pipelines of potential applicants, such as employer branding initiatives Create and implement end-to-end candidate hiring processes to ensure a positive experience. Form close relationships with hiring managers to ensure clear candidate/interviewer expectations. Key Contributions:

Coordinate with hiring managers to identify staffing needs in different areas and departments

Determine selection criteria for candidates by liaising with managers and other members of staff

Source applicants through online channels, such as LinkedIn and other professional networks

Create job descriptions and interview questions that reflect the requirements for each position

Plan interview and selection procedures, including screening calls, assessments, and in-person interviews – if possible

Notified Human Resources of any pending staff changes and serve as liaison for personnel or training actions.

Used USA Staffing systems to hire potential candidates 1st Choice Staffing (Onsite at Department of Parks & Recreation) August 2017-May 2019 Principal Administrative Assistant

Major Responsibilities:

Balance the workload of the administrative staff: As the administrative workload surges, the Administrative Principal Supporter will reprioritize tasks among the administrative staff. This will cover correspondence, travel, and other responsibilities such as supporting special office requests, social events, and similar tasks. Key Contributions:

Answered telephones.

Filed, recordkeeping.

Used the Accounting Online System (AOS) to submit petty cash & check request for approval.

Utilized Automatic Data Processing (ADP) to insert employee time for submission.

Prepare request form for ordering supplies and other routine assignments.

Formats, prepares and edits reports, correspondence and spreadsheets using MS Office Suite applications.

Ensured new hire paperwork is completed and processed.

Edited and submitted Purchase Orders (PO) & Purchase Card Requisitions (PCR), invoices, supply requests and supply orders.

Tracked and monitored inventory and need to determine when to order or purchase new items.

Prepared and submitted timecards using Microsoft Excel.

Point of contact for all of Region IV community centers UPS (Contract) October 2016-December 2018

Human Resource

Specialist Springfield, VA

Major Responsibilities

As an Human Resource Specialist handles and provides support for various HR employee programs within the organization

Key Contributions;

Prepared and updating employment records related to hiring, transferring, promoting, and terminating

Explained human resources policies, procedures, laws, and standards to new and existing employees

Ensured new hire paperwork is completed and processed

Informed job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.

Addressed any employment relations issues, such as work complaints and harassment allegations

Processed all personnel action forms and ensuring proper approval using UPS HR systems

Conducted background checks; I-9 forms, W-2 forms, drug testing and created offer letters utilizing Microsoft word

Assisted in Conducting interviews for potential candidates, took notes LCI Federal (Onsite at the Federal Aviation Administration Government) June 2016- September 2016 Administrative Assistant

Washington, DC

Major Responsibilities:

Provide the following administrative support and assistance to FAA AHR staff to ensure they are provided with the resources needed to make effective decisions. Key Contributions:

Closed out rewards and prepared files for archiving. Ensured all final financial reports and technical reports were received and approved by the agency.

Scanned documents and prepared paper and electronic file folders for awards.

Prepared and submitted special projects as assigned by supervisor, included Power point presentations or Excel spreadsheets.

Typed, edited and created a variety of standard documents in accordance with established procedures.

Sent, received and distributed electronic mail and telephone facsimile documents.

Responsible for receiving incoming telephone calls/ascertain nature of call, and directed to appropriate staff member.

Scheduled meeting using calendar management; Managed supervisor calendars and schedules

Review and edit reports memos and letters

Set up conference room for award ceremonies; created name templates U-Haul August 2014 – October 2016

Customer Service Representative

Capitol Heights, MD

Major Responsibilities:

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Key Contributions:

Effectively manage large amounts of incoming calls.

Identified and assess customer’s needs to achieve satisfaction.

Built sustainable relationships of trust through open and interactive communications.

Provided accurate, valid and complete information by using the right methods/tools.

Handled complaints, provide appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

Kept records of customers’ interactions, process customers ‘accounts and file documents.

Followed communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Hire One Temp Agency (Onsite at USCCR) February 2013 – October 2014 Human Resource Assistant

Washington, DC

Major Responsibilities:

Support human resources process by administering tests, scheduling appointments, conducting orientation, maintained records and information.

Key Contributions:

Substantiates applicant’s skills by administering and scoring tests.

Scheduled examinations by coordinating appointment.

Created Power point presentations for conference, meetings or briefing using Microsoft Power point.

Welcomed new employees to the organization by conducting orientation.

Provided payroll information by collecting time and attendance records.

Submitted employee data reports by assembling, preparing, and analyzing data.

Maintained employee information by entering and updating employment and status-change data.

Provided secretarial support by entering, formatting and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies.

Maintained employee confidence and protect operations by keeping human resource information confidential.

Maintained quality service by following organizations standards.

Maintained technical knowledge by attending educational workshops, and reviewed publications.

Contributed to team effort by accomplishing related results as needed.

Maintained the approved format for scheduling meetings, purpose of meeting, agendas, and meeting notices with agency executives using Microsoft Outlook. US Commission on Civil Rights Federal Govt. July 2008 – May 2012 Administrative Assistant

Washington, DC

Major Responsibilitie:

Provide office services by implementing administrative systems, procedures and policies, and monitoring administrative projects.

Key Contributions:

Maintained workflow by studying methods, implementing cost reductions, and developing reporting procedures.

Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, form control, office layout and personnel requirements.

Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Provide information by answering questions and requests.

Wrote and analyzed requisitions, invoices, supply requests and supply orders.

Tracked and monitored inventory and needs to determine when to order or purchase new items.

Negotiated with different suppliers for price, quality, timeliness and other factors.

Assisted in creating travel vouchers within two days of receiving receipts and monitored the overall process to ensure timely reimbursement of traveler(s). (one month of training before I left the agency)

Maintained conference room; shared calendar and served as point of contact for internal staff to reserve conference rooms.

Managed all existing and retired employee records, updated their files for either archiving to OPM or updated their confidential information into the system and kept a log of the information logged by creating a spreadsheet for documentation.

Identified and proofread reports that were done from the Office of Director Management for all error and revisions.

Notated important information the meetings and briefings held.

Distributed and expedited preferred written materials to client from mailroom. EDUCATION

Prince Georges Community College Largo, MD

Business Administration August 2014 – May 2015

Suitland High School Forestville, MD

High School Diploma (Graduated 2011)

AWARDS/CERTIFICATIONS

Notary Public License

Upper Marlboro, MD 04/23/2018 – 04/30/2023

Business Management Certificate ` (Obtained online in 2018)

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