Desktop Support Technical

Tyrone G. Johnson

Desktop Support Engineer Profile

*************@*******.*** • 561-***-****

LinkedIn • McKinney, TX

Dynamic senior desktop support/network administrator with proven mastery in windows environments and user support.

Versatile and diligent, equipped with over a decade of in-depth expertise in configuring and maintaining Windows server environments. Skilled in managing a broad array of server components including DNS, DHCP, and TCP/IP settings. Adept at overseeing asset and software lifecycles, ensuring seamless transitions from procurement to deployment. Proficient in setting up and configuring new systems, underpinned by a solid foundation in security policy establishment and PC imaging using Azure. Technologically savvy, with a keen ability to manage network and email account setups for new hires. Recognized for technical acumen in supporting complex systems and applications, including Shoretel phone systems and camera security networks. Strongly focused on delivering high-quality technical support, excelling in both remote and hands-on roles.

Areas of Expertise

Server Management

Network Configuration

Hardware Troubleshooting

Software Deployment

Security Management

System Imaging

Email Configuration

Technical Support

Asset Management

VPN Configuration

Remote Desktop Services

Incident Management

Performance Tuning

Data Encryption

Backup Solutions

Professional Experience

Senior Desktop Support/Network Administrator, Alexander Youth Network, Charlotte, NC

March 2014–March 2025

Administer over five servers in a Windows Server environment, ensuring optimal configuration of DNS, DHCP, and TCP/IP protocols. Manage asset and software lifecycle from procurement to deployment. Handle resolution of hardware and software issues for users, set up and configure new computer systems, and manage network and email account creation for new employees. Establish and maintain security policies and standard PC imaging using Azure. Oversee the operation of the Shoretel phone system and the comprehensive camera security systems.

●Successfully integrated Azure for imaging computers and laptops, significantly enhancing operational efficiency.

●Elevated system uptime from 95% to 99%, effectively saving the organization thousands of dollars annually.

Desktop Support (Contractor), Time Warner Cable, Charlotte, NC

January 2014 — March 2014

Engaged in ghosting PCs using Ghost software and installed various software applications. Joined PCs to the domain and set up network printers. Managed the deployment of PCs to end users, contributing to a streamlined work environment.

●Reduced costs by upgrading PCs from Windows XP to Windows 10, negating the need to purchase new hardware and saving the company hundreds of dollars.

Desktop Support, BDF Group, Dallas, TX

January 2010 — January 2014

Assisted users with PC and desktop application issues, performing regular hardware and software maintenance. Investigated and resolved issues reported by users promptly. Conducted maintenance on HP printers and supported technical problem resolution across various devices, including Blackberry and Citrix platforms.

●Implemented effective troubleshooting techniques that minimized downtime and maintained continuous system availability.

●Provided essential support for Blackberry devices and Citrix platforms, ensuring consistent access and functionality for all users.

Additional Experience

Desktop Support, Dycom Industries, Inc., Palm Beach Gardens, FL

Helpdesk/Desktop Support, Virtual Bank, Palm Beach Gardens, FL

Education

Masters in Finance, Keller Graduate School of Management, Ft. Lauderdale, FL

Bachelor of Science in Business Management, Claflin University, Orangeburg, SC

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