Customer Service Food
Resume:
JEROLD SCHWARTZ
Fort Lauderdale, FL *****
*************@*****.***
HOSPITALITY RETAIL SPECIALIST
Dedicated and results-driven hospitality professional with extensive experience in food service, catering, and team leadership. Adept at training staff, managing operations, and delivering exceptional customer service. Seeking a leadership role in a dynamic environment where I can leverage my skills in team development, operations management, and customer engagement to drive success.
SKILLS:
Team Leadership & Training
Customer Service Excellence
Operations & Shift Management
Catering & Event Coordination
Kitchen & Food Preparation
Inventory & Supply Management
Hiring & Staff Development
Cash Handling & POS Systems
Health & Safety Compliance (OSHA, ServSafe)
Fine Dining & Bartending Techniques
PROFESSIONAL EXPERIENCE:
EMG Marketing
Non-Profit Fundraiser/Trainer 01/2023-02/2025
Representing D.A.R.E. student education program, Parker Project childhood cancer support
Trained new associates on fundraising techniques and company procedures.
Successfully raised over $50,000 in funds.
Sweetgreen Coral Gables, FL
Supervisor/Shift Leader/Trainer 10/2020-11/2022
Earned promotion to shift supervisor/trainer within three months.
Opened and trained staff for five new Sweetgreen locations, including Miami, Atlanta, and Dallas.
Frost Science Museum, Constellation Culinary Group Miami, FL
Line Cook/Grill Cook/Prep Cook 08/2017-06/2019
Started as a prep cook at Oceana in Bal Harbour before transitioning to headquarters and then the Frost Science Museum.
Assisted with high-profile catering events, including weddings, corporate functions, and private celebrations.
Received the "Seeds of Success" award, nominated by managers and awarded by the CEO for exceptional performance.
Claudine Uzan Caterer Miami Beach, FL
Catering Manager 10/2016-05/2017
Promoted from kitchen worker to Supervisor/Manager.
Managed reservations, processed payments, and coordinated banquet setups and breakdowns.
Supervised kitchen staff, maintained the organization of storage areas, and facilitated special customer requests.
Served as a personal assistant to the proprietor, handling various administrative and operational tasks.
100 Montaditos Miami Beach, FL
Kitchen Manager 08/2013-04/2015
Promoted from cook to Back-of-House (BOH) Manager.
Interviewed, hired, and trained all BOH employees.
Led kitchen staff in food preparation, setup, and closing procedures.
Pita Hut Mediterranean Grill Miami Beach, FL
Kitchen Leader/Food Service 03/2011-04/2013
Advanced from food runner/dishwasher to Kitchen Leader.
Managed communication between the kitchen and front-of-house staff.
Ordered and organized supplies, assisted with food prep, and maintained the salad bar.
RETAIL EXPERIENCE:
Sales Associate Specialist
EDUCATION:
•ServSafe Manager Certification
•Bartending/Fine Dining Course
•Extensive Bartending and Detailed Customer Service Training
•OSHA Certified
•Health/Safety Training for Trainers
•Worker Leaders Macy’s Customer Service Courses
•Extensive Training in Customer Service/ Product Knowledge/POS Seminars
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