Project Management Customer Service

RONALD ROBBINS

**** ********* *** *** ********, FL 32162

517-***-**** - ******.*******@*****.***

WEBSITES, PORTFOLIOS, PROFILES

• http://www.linkedin.com/in/ronald-robbins-533a466 PROFESSIONAL SUMMARY

Possessing distinctive blend of professional experiences excelling in senior-level military service coupled with outstanding success in both the public and private sector. Accomplished and results-driven individual with proven record of accomplishment of leadership in military and Federal Government environments. Knowledge, skills, and abilities acquired from the breadth and depth of these complimentary experiences presents benefit to an organization seeking a professional leader who is adaptive, creative, a team builder with proven loyalty and can thrive and excel in a diverse, fast paced environment. Trained Contracting Officer Representative – Level II. Skilled Branch Manager with proven success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed leader with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Strategic Planning

Project Management

Training Management

Business Development

Forecasting / Resourcing

Cross-functional Collaboration

Program Implementation

Customer Service

Inter-agency Coordination

Operational Planning

Team Building

Departmental Integration

Excellent work ethic

Branch Operations Management

Team Player

WORK HISTORY

08/2023 to Current Branch Chief (Acting), Operations and Insights Management, GS-14 Department of Homeland Security, Federal Emergency Management Agency – Washington, DC

• Perform supervisory duties for Operations and Information Management Branch personnel assigned to the Office of Business, Industry, and Infrastructure Integrations (OB3I)

• Responsible for operation and information management mission actions associated with OB3Is private sector engagement and integration activities at national level

• Direct oversight of operational activities of the National Business Emergency Operations Center (NBEOC) and stakeholder engagement under activation of National Response Coordination Center (NRCC)

• Charged with providing data governance, quality control/oversight, and implementation of information management methods within OB3I

• Utilize MAX-TRAX Program/Project Management platform to maintain and manage team programs/projects

• Direct, lead, and/or supervise programs/projects leveraging Project Management Body of Knowledge (PMBOK) methodologies and techniques

• Direct oversight of multi-year Geospatial Information System (GIS) contract supporting the program office

• The NBEOC leads operations as the primary information-sharing, coordination, and integration component

• Established and maintained collaborative relationships with multiple internal and external business partners to ensure clear consistent communication and improve business processes

• Collaborate and coordinate national level information to facilitate response and recovery operations between the United States Government (USG) and Business and Industry stakeholders

• Utilized strategic thinking and problem-solving skills to initiate and resolve enterprise level program and production issues

• Provide executive level presentations, briefings, and opinions for consideration to higher headquarters and White House Staff

• Responsible FEMA lead entity for Emergency Support Function (ESF) #14 duties and responsibilities during NRCC activation.

01/2014 to Current Program Analyst – GS-13

Federal Emergency Management Agency – Logistics Management Directorate – Washington, DC

• Supervisor: Sammy Brunson - Phone 202-***-****

• May be contacted (Yes)

• Managed the product life cycle to include acquisition, accountability, distribution, internal allocation, delivery, and final disposition of resources for over 6,000 hardware requirements.

01/2012 to 01/2014 Assistant Chief of Staff, Army National Guard, Reserve Component Office, Major, US Army

US Army Combined Arms Support Command – Fort Lee, VA

• Developed and executed successful method for analyzing Reserve Component Training requirements

• Coordinated and implemented method for analyzing reserve component school equipment utilization

• Developed a successful method for analyzing training courses to maximize instructor and equipment resources

• Reserve Component Subject Matter Expert on Individual Training & key equipment fielding strategies

• Developed future recovery course equipment fielding recommendation for Chief of Ordnance

• Utilized several logistics information management systems, to include Property Book Unit Supply Enhance (PBUSE) Force Management System (FMS) Web to determine equipment requirements for training.

01/2011 to 01/2012 Logistics Staff Officer, Systems Integration Branch National Guard Bureau, Army National Guard Readiness Center – Arlington

• Logistics Officer managing National Guard Bureau Automated Identification Technology Program in support of 54 States and Territories

• Successfully managed equipment procurement, inventory, and installation of

$26M automated identification technology program

• Managed the product life cycle to include acquisition, accountability, distribution, internal allocation, delivery, and final disposition of resources for over 6,000 hardware requirements.

01/2008 to 01/2011 Executive Officer, Operational Contracting Division, Major, US Army National Guard Bureau, Joint Staff – Arlington, VA

• Supervised daily operations of the Division Executive Suite

• Responsible for all staff actions in execution of policy, staffing, personnel actions, and special projects

• Developed a key work force metric template to support personnel requirements of the Division

• Re-engineered hiring processes to increase efficiency and drive-up bottom line cost savings

• Successfully orchestrated a 30% increase in work force requirements, Civilian, Military, and Contract personnel, for the Division. 01/2007 to 01/2008 Logistics Liaison Officer, National Guard Bureau, Major, US Army U.S. Army, Deployed, Operation Enduring Freedom – Arlington, VA

• Functioned as the Army National Guard Logistics Advisor for Combined Joint Task Force-82 and Combined Joint Task Force 101

• Plan, organize, and execute logistics support activities such as supply chain management, logistics information systems, transportation management and asset management

• Performed key Contracting Officer Representative duties and responsibilities for several key Government contracts

• Create and provide status reporting to include project plans, schedules, metric reporting and compliance matrices.

01/2004 to 01/2007 Logistics Plans Officer, National Guard Bureau, J4, Captain, US Army National Guard Bureau, Joint Staff

• Developed, monitored, and coordinated logistical plans and annexes, to include national level exercises that involve logistical National Guard Bureau operations

• Collaborated on logistics, environmental, mobility, and mobilization instructions, annexes, and terrorist incident response plans in joint strategic and contingency plans in support of states Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) Teams, States Civil Support Teams (CST) and Weapons of Mass Destruction (WMD) units

• Developed and delivered NGB-J4 annual operating budget exceeding $4M dollars. EDUCATION

05/2017 Master of Science: Acquisitions Administration Central Michigan University - Mount Pleasant, MI

06/1998 BBA: Business Administration

Davenport University - Lansing, IA

ACCOMPLISHMENTS

• Engineered and established strategic interagency coordination for emergency response operations in direct support of community lifeline stabilization and critical infrastructure, under the National Response Framework (NRF) to mature Emergency Support Function (ESF) #14, Cross Sector Business and Infrastructure. Leading Change, Leading People, Building Coalitions

• Developed strategic partnership with United States Department of Agriculture's

(USDA) Supplemental Nutrition Assistance Program (SNAP) to streamline ingest of data from 243k active retailers to improve response operations in economically challenged communities. Leading Change, Results Driven, Building Coalitions

• Led National Business Emergency Operations Center (NBEOC) coordination with private sectors stakeholders in support of Hurricane Ida. Partnership yielded 75 organizations providing 160+ fuel trucks from 16 states to support response efforts in Louisiana. Leading People, Results Driven, Building Coalitions

• Directed ESF #14 coordination with 15 federal support agencies to improve response and recovery posture before, during, and after weather incidents. Formalized communication plan, escalation plan, and improved situational awareness for senior leadership. Building Coalitions. CITIZENSHIP

United States

VETERANS PREFERENCE

10 Point

REGISTERED FOR SELECTIVE SERVICE

I am a male born on or after January 1, 1960, and I have registered for the Selective Service.

EDUCATION CERTIFICATIONS

• Harvard Kennedy School Executive Education – Leadership Decision Making, 2023

• Purdue University – Project Management Essentials, Sep 2023

• MSA - Acquisitions Administration, Central Michigan University, May 2018

• BBA - Business Administration, Davenport University, Lansing, Michigan, 1998 SECURITY CLEARANCE

Secret (Active)

AWARDS

• Annual Performance Appraisal – Cash/Time Off Awards – 2016 – 2023

• On the Spot Award – 2022/2023/2024

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