Front Office Duty Manager

Classification: Internal

DIPANJALI THAPA

Father’s Name- Mr.Deepak Thapa Mobile no.- +916*********

Address- Vill-Duliajan,P.O-Duliajan, Dist-Dibrugarh(Assam),Pin-786602 DOB -07th February, 2001

E-mail- **************@*****.***

Duty Manager with strong leadership and team management abilities focused on delivering unparalleled support to staff and guests. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized leader with in-depth understanding of financial and operational processes.

Educational Qualifications :

• Completed Higher Secondary from AHSEC Board, in the Year 2018.

• Completed Matriculation from MBOSE Board, in the Year 2016. Professional Qualifications :

• Certificate Course in Hospitality Management from Pragati Edutech Pvt. Ltd.THSC in the year 2019.

• One year diploma in Computer Application.

Work Experience:

Classification: Internal

• Currently working in Novotel New Delhi City Center Pre-opening property (124 Keys) as a Duty Manager.

• Worked in Ibis Aerocity, New Delhi (445 Keys) in Front office ( Jan 2022 –till Aug 2024 ). I joined this property as a Associate in Jan-22 and got promoted to Duty Manager in Nov-23.

• Worked in Courtyard by Marriott Gurugram Downtown (198 Keys) (05th Jan 2020 till Jan 2022). I joined this property in Food & Beverage and then later got internal transfer to Front Office. Front Office ( 01st Jan 2021 till Jan 2022) and Food & Beverage ( 05th Jan 2020 – 31st Dec 2020).

Achievements :

• Awarded “Employee of the month” for the month of Oct,2023 at Ibis Aerocity.

• Awarded “Smile face of the Year” for the Year, 2023 at Ibis Aerocity. Job Responsibilities :

• Leading Guest Services Team.

• Maintaining Guest Services and Front Desk Goals.

• Managing Projects and Policies.

• Ensuring Exceptional Customer Service.

• Managing and Conducting Human Resource Activities.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

• Upselling the rooms and other hotel amenities.

• Night Audit Procedure handling.

Classification: Internal

Skills :

• Hardworking & Punctual

• Keen observer Good

• Interpersonal Skills

• Teamwork Skills Quick

• Learning Skills

• Leadership Skills

Hobbies :

In my spare time, I enjoy dancing and travelling.

Declaration:

I hereby declare that the details provided above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it. Dipanjali Thapa

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