Insurance Sales Issue Resolution

DeMarla L. Stanley

517-***-**** cell

******************@*****.***

Executive: Highly skilled executive administrator with over 25 years’ experience in managing high profile projects, developing efficient filing systems and maintaining consistent business relations. Proven track record increasing sales month over month with being in top 10% of sales. Exceptional customer relationship skills in computer technology, project development, team management, administrative, retention and labor relations.

Experience:

U.S. Treasury Department: (IRS Agent) August 2024 to Current: Conducts independent examinations of complex tax returns, including those from individuals and businesses. Identification of issues that may have a significant tax impact and use tax law to resolve them. Leadership, time management, problem solving, interpersonal, administrative skills, inventory management.

SC Glenn Insurance Co (Licensed Insurance Agent) April 2023 to August 2024: Self-guided insurance sales of new and existing customers with upgrades to add on bundle options, multi computer applications, customer issue resolution, proprietary information handling, maintaining customer relations and daily records.

Geico: (Sales Agent) September 2019 to October-2022: Insurance sales upgrade add on bundle options, customer issue resolution, multi computer applications, proprietary information handling, maintaining high end sales under pressure, placing orders for new customer base and maintenance of multiple existing consumer accounts.

AT&T Corp (Sales Rep) November 2000 to September 2019: Project management, team/consumer management, customer issue resolution, initiating customer billing records, proprietary information handling, type 50-60 words p/m, team leadership, maintaining high end sales & quotas, processing orders for current and new customer base.

CWA Local 4100 (Legislative Committee-Chief Steward) March 2001 to September 2019: Sworn in Chief steward responsibilities, duties on legislative committee, mobilization coordinator, strike committee, organization of teams, contract negotiation, employee union representation, coordinated grievance processes and negotiations.

Education:

University of Phoenix: BA HealthCare Administration & MA Business Management

References and Transcripts: Available Upon Request

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