Case Manager

Nicole Ocampo

New York 917-***-****

******.***********@*****.***

EDUCATION

John Bowne High School

Flushing, NY High School Diploma Completed: 6/2020 WORK EXPERIENCE

Medrite Special Projects + Astoria, New York

Lead Specialist August 2023 – July 2024

● Assisted individuals in completing and filing immigration applications, including asylum claims, work permits, and family reunification requests.

● Developed and delivered informational workshops on immigration law, asylum procedures, and rights for clients and community organizations.

● Coordinated with external legal experts, social workers, and community services to ensure comprehensive support for clients.

● Managed a caseload of 900 clients, providing regular updates and support to address evolving needs and challenges. Maximus Brooklyn, New York

Medicaid Case Manager August 2022-July 2023

● Conducted comprehensive assessments of clients' needs, determining eligibility for Medicaid benefits and services.

● Developed and implemented individualized care plans, coordinating with healthcare providers, social workers, and community resources.

● Monitored and evaluated client progress, adjusting care plans as needed to address changing needs and goals.

● Assisted clients in navigating Medicaid applications, renewals, and appeals, ensuring compliance with all relevant regulations and guidelines.

● Maintained accurate and confidential case records, documenting interactions, services provided, and client outcomes.

● Provided education and support to clients and their families regarding Medicaid benefits, healthcare options, and available resources. Fairview Rehab & Nursing Home. Forest Hills, New York Administrative Assistant Oct 2021-March 2022

● Provided administrative support to the management team, including scheduling meetings, preparing reports, and maintaining office supplies.

● Assisted with resident intake and orientation, including completing necessary documentation and explaining facility policies.

● Managed the front desk area, including answering phones, greeting visitors, and directing them to appropriate departments.

● Coordinated communication between residents, families, and staff to ensure efficient and responsive service.

● Assisted with organizing events and activities for residents, including coordinating logistics and communication. Skills

● Technical: Intermediate in Excel. Advanced in Microsoft Word, and Powerpoint.

● Skills: Customer Service, Communication, Computer Literate, Interpersonal, Time Management, Problem Solving

● Languages: Fluent in English, Fluent in Spanish.

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